cant install hp deskjet 30505a

[adrienne]

cant install new printer please help

[Sanjay Kumar (sanjay-kumar14)]

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic) or http://hplipopensource.com/hplip-web/install/manual/index.html(manual if automatic does not work)

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)

=>Try printing now.

If problem does not get solved then please capture some logs by doing following things.

=>Enable/Clear Logs as mentioned below
    a) Enable Log capture
       => su (switch to root mode here and execute all remaing commands in root mode)
      => open /etc/cups/cupsd.conf from terminal e.g (vi /etc/cups/cupsd.conf or gedit /etc/cups/cupsd.conf) and then replace
         LogLevel warn
                   with
        LogLevel debug
        hpLogLevel 15

    b) Open Terminal and run following commands:
       => su (switch to root mode here and execute all remaing commands in root mode)
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file. If issue is not resolved then please send following files
        (**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option)
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing
          => scanned copy of the printed document (if present)
    d) Please let me know the application used for testing.

[adrienne (adrienneborszeki)]

Hello

Please can you get back to me in plain English I have no idea of what you are talking about ie. where is the print queue? Firstly could you please tell me what application I need to choose to open the HPLIP download.
Thanks
Adrienne

Adrienne
> Date: Sat, 19 May 2012 09:51:02 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1001379] Re: cant install hp deskjet 30505a
>
> Hi,
>
> Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
> => Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic) or http://hplipopensource.com/hplip-web/install/manual/index.html(manual if automatic does not work)
>
> => Reconfigure print queue with the commands in the terminal mentioned below.
> => system-config-printer (remove all print queues)
> => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
>
> =>Try printing now.
>
> If problem does not get solved then please capture some logs by doing
> following things.
>
> =>Enable/Clear Logs as mentioned below
> a) Enable Log capture
> => su (switch to root mode here and execute all remaing commands in root mode)
> => open /etc/cups/cupsd.conf from terminal e.g (vi /etc/cups/cupsd.conf or gedit /etc/cups/cupsd.conf) and then replace
> LogLevel warn
> with
> LogLevel debug
> hpLogLevel 15
>
> b) Open Terminal and run following commands:
> => su (switch to root mode here and execute all remaing commands in root mode)
> => /etc/init.d/cups restart
> or
> => service cups restart
> => cd /tmp
> => rm *.out
> => rm *.bmp
> => cat /dev/null > /var/log/cups/error_log
> => cat /dev/null > /var/log/messages
> => cat /dev/null > /var/log/syslog
> => hp-check -t > /tmp/hpcheck.log
>
> c) Try to print the file. If issue is not resolved then please send following files
> (**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option)
> => /var/log/syslog (if present),
> => /var/log/messages (if present),
> => /var/log/cups/error_log
> => /tmp/*.bmp
> => /tmp/*.out
> => /tmp/hpcheck.log
> => document used for printing
> => scanned copy of the printed document (if present)
> d) Please let me know the application used for testing.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1001379
>
> Title:
> cant install hp deskjet 30505a
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> cant install new printer please help
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1001379/+subscriptions

[Sanjay Kumar (sanjay-kumar14)]

Please see the instructions along with screen shorts at http://hplipopensource.com/hplip-web/install/install/index.html (automatic)