Windows 10 x64 5.1.5 cannot start application

[Peter Kieser]

Hello,

HomeBank Version 5.1.5 does not open on Windows 10 x64. There is no error message, and the process is not open (I checked task manager.)

If I install 5.1.4 I can then open HomeBank and everything works as intended.

Is there any way to help troubleshoot this issue?

OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393

[Maxime DOYEN (mdoyen)]

try from a command line
open homebank install dir
shift right click run command then type homebank.exe
see if you get any messages

you can also try a tool like procmon for microsoft to try isolate wh'at going on
https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx

[Peter Kieser (pfak)]

Attached is ProcessMonitor with HomeBank.exe as the filter

There is no output running HomeBank.exe from the command line.

Please let me know how else I can help.

[Peter Kieser (pfak)]

Faulting application name: HomeBank.exe, version: 5.1.5.0, time stamp: 0x5911abf1
Faulting module name: libgdk-3-0.dll, version: 3.22.7.0, time stamp: 0x71129f77
Exception code: 0xc0000005
Fault offset: 0x00031e81
Faulting process id: 0x24f4
Faulting application start time: 0x01d2dbc2d61b2df9
Faulting application path: C:\Program Files (x86)\HomeBank\HomeBank.exe
Faulting module path: C:\Program Files (x86)\HomeBank\libgdk-3-0.dll
Report Id: 2ab56aec-502f-43a1-99e4-394fcfda9f38
Faulting package full name:
Faulting package-relative application ID:

From Event Viewer

[Peter Kieser (pfak)]

WinDbg:

(23d8.1cfc): Break instruction exception - code 80000003 (first chance)
eax=00000000 ebx=00000000 ecx=7a720000 edx=00000000 esi=00781618 edi=00277000
eip=7715748c esp=006bfa50 ebp=006bfa7c iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
ntdll!LdrpDoDebuggerBreak+0x2b:
7715748c cc int 3
0:000> g
ModLoad: 73820000 73895000 C:\WINDOWS\SysWOW64\uxtheme.dll
ModLoad: 76b50000 76be4000 C:\WINDOWS\SysWOW64\OLEAUT32.dll
ModLoad: 76400000 7647b000 C:\WINDOWS\SysWOW64\msvcp_win.dll
ModLoad: 75ce0000 75d64000 C:\WINDOWS\SysWOW64\clbcatq.dll
ModLoad: 704b0000 705ff000 C:\WINDOWS\SysWOW64\propsys.dll
ModLoad: 702c0000 702e2000 C:\WINDOWS\SysWOW64\DEVOBJ.dll
ModLoad: 73c40000 73c84000 C:\WINDOWS\SysWOW64\WINTRUST.dll
ModLoad: 765c0000 765ce000 C:\WINDOWS\SysWOW64\MSASN1.dll
ModLoad: 75aa0000 75c1d000 C:\WINDOWS\SysWOW64\CRYPT32.dll
(23d8.1cfc): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files (x86)\HomeBank\libgdk-3-0.dll -
eax=00000000 ebx=006bfac0 ecx=00000001 edx=00000000 esi=006bfad0 edi=02a78008
eip=710f1e81 esp=006bfa9c ebp=00000001 iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
libgdk_3_0!gdk_win32_pixbuf_to_hicon_libgtk_only+0x3751:
710f1e81 8b0482 mov eax,dword ptr [edx+eax*4] ds:002b:00000000=????????

[Maxime DOYEN (mdoyen)]

I do have the break in windbg, but it never lead to crash a windows 10 x64.

Please try the gtk3-widget-factory.exe in C:\Program Files (x86)\HomeBank\
Are you able to run it ?

[Peter Kieser (pfak)]

Crashes:

ModLoad: 73750000 737e2000 C:\WINDOWS\SysWOW64\apphelp.dll
ModLoad: 6ba80000 6baa1000 C:\Program Files (x86)\HomeBank\lib\gio\modules\libgiognutls.dll
ModLoad: 02b00000 02c69000 C:\Program Files (x86)\HomeBank\libgnutls-30.dll
ModLoad: 75aa0000 75c1d000 C:\WINDOWS\SysWOW64\CRYPT32.dll
ModLoad: 765c0000 765ce000 C:\WINDOWS\SysWOW64\MSASN1.dll
ModLoad: 02c70000 02cc5000 C:\Program Files (x86)\HomeBank\libp11-kit-0.dll
ModLoad: 6aec0000 6af45000 C:\Program Files (x86)\HomeBank\libgmp-10.dll
ModLoad: 6d240000 6d27a000 C:\Program Files (x86)\HomeBank\libhogweed-4.dll
ModLoad: 6fd80000 6fdc9000 C:\Program Files (x86)\HomeBank\libnettle-6.dll
ModLoad: 66100000 66121000 C:\Program Files (x86)\HomeBank\libtasn1-6.dll
ModLoad: 64bc0000 64d88000 C:\Program Files (x86)\HomeBank\libunistring-2.dll
ModLoad: 69740000 6977b000 C:\Program Files (x86)\HomeBank\libidn-11.dll
ModLoad: 02cd0000 02cf0000 C:\WINDOWS\SysWOW64\ncrypt.dll
ModLoad: 6fbd0000 6fbfb000 C:\WINDOWS\SysWOW64\NTASN1.dll
ModLoad: 70a60000 70a73000 C:\WINDOWS\SysWOW64\CRYPTSP.dll
ModLoad: 70a30000 70a5f000 C:\WINDOWS\SysWOW64\rsaenh.dll
ModLoad: 739d0000 73a70000 C:\WINDOWS\SysWOW64\winhttp.dll
ModLoad: 70460000 704ae000 C:\WINDOWS\SysWOW64\mswsock.dll
ModLoad: 70370000 70378000 C:\Windows\SysWOW64\rasadhlp.dll
ModLoad: 70310000 70359000 C:\WINDOWS\SysWOW64\fwpuclnt.dll
ModLoad: 702c0000 702e2000 C:\WINDOWS\SysWOW64\DEVOBJ.dll
ModLoad: 73c40000 73c84000 C:\WINDOWS\SysWOW64\WINTRUST.dll
ModLoad: 765c0000 765ce000 C:\WINDOWS\SysWOW64\MSASN1.dll
ModLoad: 75aa0000 75c1d000 C:\WINDOWS\SysWOW64\CRYPT32.dll
(2668.f78): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files (x86)\HomeBank\libgdk-3-0.dll -
eax=00000000 ebx=0062f6e0 ecx=00000001 edx=00000000 esi=0062f6f0 edi=024c8010
eip=710f1e81 esp=0062f6bc ebp=00000001 iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210246
libgdk_3_0!gdk_win32_pixbuf_to_hicon_libgtk_only+0x3751:
710f1e81 8b0482 mov eax,dword ptr [edx+eax*4] ds:002b:00000000=????????

[Maxime DOYEN (mdoyen)]

So the crash is somewhere between GTK and your computer, but not related to homebank.
Just to be sure, uninstall all, redownload and reinstall.

[Peter Kieser (pfak)]

HomeBank-5.15-setup.exe (20B1EBFF9A3542B23B467AB8D02A2D71) doesn't work
HomeBank-5.14-setup.exe (37EBB690D2C07C95C02884E659EC01B6) works

[Peter Kieser (pfak)]

Do you have a build with debug symbols? I noticed someone requested Windows build instructions, but the ticket was closed: https://bugs.launchpad.net/homebank/+bug/1048951

[Maxime DOYEN (mdoyen)]

Note that between v5.1.4 of HomeBank and 5.1.5 there was an upgrade from GTK 3.16 to GTK 3.22.

Don't have the GTK+ symbols. The GTK+ stack distributed comes from MSYS2 (32 bit version).
And to compile I use codeblocks IDE alongside with the MSYS2 package.

[Peter Kieser (pfak)]

Hello,

Version 5.1.5 also crashes on my other Windows machine:

OS Name Microsoft Windows Server 2012 R2 Standard
Version 6.3.9600 Build 9600

Thank you.

[Maxime DOYEN (mdoyen)]

Hello,

Yes if gtk3-widget-factory.exe crash as well, we are sure it is GTK+ crash and not HomeBank.

Just tested again a fresh install on 2 win10 computers: no problem
Still don't know how we could move on with this.
Many windows users are running windows 10, and no one report such trouble.

[Bernard Hawkes (bernardhawkes)]

Hi,

I am new to HomeBank. I have exactly the same problem as Peter, with the same message in the Event Log.

I have a desktop and a laptop PC, both running Windows 10 x64. HomeBank 5.1.5 works fine on the desktop but not on the laptop.

HomeBank 5.1.4 works fine on both computers.

On the laptop, gtk3-widget-factory.exe crashes, as described above. On the desktop, it runs fine.

[Max Mustermann (mcm57)]

I've the same problem.
Homebank 5.1.5 deos not start on Windows 10 pro 64Bit / Creators Update / Build 1703.

OK, I see this coulb be an gtk3 problem. But I do not have any Idea what to do to solve it.

Any hint is welcome.

[Silverblade (silverblade)]

Hello, i've this problem when you relased the latest version, if i unistall and reinstall the software works one time, you close and doesn't works. If i use the previus works. Windows 10 Pro and Windows 2016 server

[Maxime DOYEN (mdoyen)]

with v5.1.5, I upgraded to gtk+ 3.22.7, this might be related.
Anyway, this does not explain, why I cannot reproduce it.
I will try to windbg.

[Silverblade (silverblade)]

If you will i can set a virtual machine and prove it :-) I have see the graphical difference in the newest and imho it looks better, so i will find a way to fix and post here..

[Peter Kieser (pfak)]

I can provide you with a VM to hopefully replicate the issue, if you would like.

[Maxime DOYEN (mdoyen)]

As it is related to GTK 3.22.7, let's first try the latest 3.22.16.
I first need to recomplie OpenSP and libofx with latest MSYS2. I will make a zip release for all to test.

If the problem remains, we will see how to move forward.

[Maxime DOYEN (mdoyen)]

Here is a 5.1.5 with GTK+ 3.22.16 for testing
http://homebank.free.fr/public/hb5.1.5-gtk3.22.16.zip

please test again:
- homebank
- gtk3-widget-factory
 there is also a .bat file with some option to display gtk and/or gdk debug you can use if the problem remains
see here for different option
https://developer.gnome.org/gtk3/stable/gtk-running.html

A 5.1.4 with gtk+ 3.22.7 is still on my website, as I did release it in february and no one had trouble with it, please test as well.
http://homebank.free.fr/public/HomeBank-5.1.4-gtk3.22.zip

If problem remains, we will probably go for the VM snapshot.

[Maxime DOYEN (mdoyen)]

any news ?

[Peter Kieser (pfak)]

Sorry, for some reason I did not see your update./

hb5.1.5-gtk3.22.16.zip works fine, both HomeBank and the gtk3-widget-factory.

Please let me know how else I can assist you.

[Maxime DOYEN (mdoyen)]

no problem I was on holiday ;D
I will ship the next with that version then.

[Maxime DOYEN (mdoyen)]

Hi Peter,

I have uploaded a pre-release of 5.1.6 setup.exe into the public folder of my website.
http://homebank.free.fr/public/

Can you check and last confirm everything is now fine before I make the final release ?

Thanks

[Peter Kieser (pfak)]

It works!

[Peter Kieser (pfak)]

(Thank you so much. Very much appreciated!)