Periodic Crash on Windows 7

[Nael]

Homebank 4.6.3 crashes periodically when using, normally when adding transactions but also when adding scheduled/template transactions. Windows 7 Professional (x64) crash details are below:

Windows 7 Professional x64 is fully patched both for software and hardware. Hardware is a Dell Precision M4800 with 8Gb of memory and an I7 4800-MQ processor. At the time of crash, Homebank was using about 48Mb of RAM and was displaying 00% CPU (zero %).

I cannot find a similar fault in your knowledge base. To the best of my knowledge, v4.6.3 of Homebank is the latest stable release. No other release has been used on this machine.

I wish I could be more precise in the pattern of usage underlying the crash, but so far, no pattern has yet been identified. On a busy day, HomeBank will crash approx once every 2 hours.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: HomeBank.exe
  Application Version: 0.0.0.0
  Application Timestamp: 00030000
  Fault Module Name: libglib-2.0-0.dll
  Fault Module Version: 2.28.8.0
  Fault Module Timestamp: 4e253544
  Exception Code: c0000005
  Exception Offset: 00054a4a
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 2057
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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If there is more information I can provide, or if there is a debug version you wish me to run, then please contact me on my email address below.

Kind regards

Nael Mahfouz (<email address hidden>)

[Maxime DOYEN (mdoyen)]

ok, let's try to debug then, here is a zip file containing gdb and an HomeBank file with symbols.
unzip that into your HomeBank folder

then on a blank space of the folder, hold shift key and right click
then open a command window here menu

then type gdb HomeBan_debug.exe

wait for the prigram to crash

go back to the command window

type bt

copy the text and paster here into an attached file

thanks

[Nael (nael-mahfouz)]

Hi Maxime,

Thank you for the debug app version. I will install today and report as
soon as the first crash happens.

Kind regards

Nael

On 28 January 2015 at 20:56, Maxime Doyen <email address hidden>
wrote:

> ok, let's try to debug then, here is a zip file containing gdb and an
> HomeBank file with symbols.
> unzip that into your HomeBank folder
>
> then on a blank space of the folder, hold shift key and right click
> then open a command window here menu
>
> then type gdb HomeBan_debug.exe
>
> wait for the prigram to crash
>
> go back to the command window
>
> type bt
>
> copy the text and paster here into an attached file
>
> thanks
>
> ** Changed in: homebank
> Status: New => Incomplete
>
> ** Attachment added: "hb-4.6.3-debug.zip"
>
> https://bugs.launchpad.net/homebank/+bug/1415101/+attachment/4307503/+files/hb-4.6.3-debug.zip
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1415101
>
> Title:
> Periodic Crash on Windows 7
>
> Status in HomeBank:
> Incomplete
>
> Bug description:
> Homebank 4.6.3 crashes periodically when using, normally when adding
> transactions but also when adding scheduled/template transactions.
> Windows 7 Professional (x64) crash details are below:
>
> Windows 7 Professional x64 is fully patched both for software and
> hardware. Hardware is a Dell Precision M4800 with 8Gb of memory and
> an I7 4800-MQ processor. At the time of crash, Homebank was using
> about 48Mb of RAM and was displaying 00% CPU (zero %).
>
> I cannot find a similar fault in your knowledge base. To the best of
> my knowledge, v4.6.3 of Homebank is the latest stable release. No
> other release has been used on this machine.
>
> I wish I could be more precise in the pattern of usage underlying the
> crash, but so far, no pattern has yet been identified. On a busy day,
> HomeBank will crash approx once every 2 hours.
>
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: HomeBank.exe
> Application Version: 0.0.0.0
> Application Timestamp: 00030000
> Fault Module Name: libglib-2.0-0.dll
> Fault Module Version: 2.28.8.0
> Fault Module Timestamp: 4e253544
> Exception Code: c0000005
> Exception Offset: 00054a4a
> OS Version: 6.1.7601.2.1.0.256.48
> Locale ID: 2057
> Additional Information 1: 0a9e
> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
> Additional Information 3: 0a9e
> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
>
> Read our privacy statement online:
> http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
>
> If the online privacy statement is not available, please read our
> privacy statement offline:
> C:\Windows\system32\en-US\erofflps.txt
>
> If there is more information I can provide, or if there is a debug
> version you wish me to run, then please contact me on my email address
> below.
>
>
> Kind regards
>
> Nael Mahfouz (<email address hidden>)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/homebank/+b...

[Maxime DOYEN (mdoyen)]

Any update, or fresh test on v5.0 ?
The problem still or not in v5.0 ?

[Launchpad Janitor (janitor)]

[Expired for HomeBank because there has been no activity for 60 days.]

[Konilabs (koni)]

Hi Maxime,

I am experiencing exactly the same issue on Homebank v5.0.2 on Windows7.
I cannot find any pattern to reproduce issue, even by doing same actions two times.

Please reopen this bug.