Periodic Crash on Windows 7
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HomeBank |
Expired
|
Undecided
|
Unassigned |
Bug Description
Homebank 4.6.3 crashes periodically when using, normally when adding transactions but also when adding scheduled/template transactions. Windows 7 Professional (x64) crash details are below:
Windows 7 Professional x64 is fully patched both for software and hardware. Hardware is a Dell Precision M4800 with 8Gb of memory and an I7 4800-MQ processor. At the time of crash, Homebank was using about 48Mb of RAM and was displaying 00% CPU (zero %).
I cannot find a similar fault in your knowledge base. To the best of my knowledge, v4.6.3 of Homebank is the latest stable release. No other release has been used on this machine.
I wish I could be more precise in the pattern of usage underlying the crash, but so far, no pattern has yet been identified. On a busy day, HomeBank will crash approx once every 2 hours.
Problem signature:
Problem Event Name: APPCRASH
Application Name: HomeBank.exe
Application Version: 0.0.0.0
Application Timestamp: 00030000
Fault Module Name: libglib-2.0-0.dll
Fault Module Version: 2.28.8.0
Fault Module Timestamp: 4e253544
Exception Code: c0000005
Exception Offset: 00054a4a
OS Version: 6.1.7601.
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19
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If there is more information I can provide, or if there is a debug version you wish me to run, then please contact me on my email address below.
Kind regards
Nael Mahfouz (<email address hidden>)
ok, let's try to debug then, here is a zip file containing gdb and an HomeBank file with symbols.
unzip that into your HomeBank folder
then on a blank space of the folder, hold shift key and right click
then open a command window here menu
then type gdb HomeBan_debug.exe
wait for the prigram to crash
go back to the command window
type bt
copy the text and paster here into an attached file
thanks