Unable to create movie

Bug #1482898 reported by Katie Berryhill
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Helioviewer.org
New
Undecided
Unassigned

Bug Description

When I try to create a movie, I am asked whether I want to do full viewport or select area. I click one, click OK, select a time, and click OK, and I get the following error:

"We are unable to create a movie for the time you requested. Please select a different time range and try again."

I have tried multiple different settings (different times, dates, instruments, full viewport/select area, and the same error message occurs every time.

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