| 2022-03-01 10:23:02 |
Heather Ellsworth |
bug |
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added bug |
| 2022-03-01 10:23:20 |
Heather Ellsworth |
bug watch added |
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https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/5168 |
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| 2022-03-01 10:23:20 |
Heather Ellsworth |
bug task added |
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fprintd |
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| 2022-03-01 10:23:50 |
Heather Ellsworth |
description |
### Affected version
* Your OS and version: ubuntu 22.04 (dev series, before release)
* Affected GNOME Shell version: 41.3-1ubuntu1
* Issue appears in Wayland
### Bug summary
Sometimes gnome-shell hangs when I open the laptop to login from the suspend state, preventing the rest of gdm to load. Because I am running wayland, I cannot open another tty either. If I close the laptop lid again and wait 30s or so and reopen to retry, it will work.
### Steps to reproduce
Not 100% reproducible, happens sometimes.
1. open laptop to login from suspend
2. see login screen with time and all looks normal but is unresponsive
### What happened
The bug has been filed upstream as well: https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/5168
---------------------------------
The login screen is hung and unresponsive to clicks/touches(touchscreen)/any keyboard input events.
### What did you expect to happen
The login screen should be responsive to input.
### Relevant logs, screenshots, screencasts etc.
After a successful login, I see a crash in journalctl:
```
Mar 01 09:58:40 fenrir gnome-shell[2799]: JS ERROR: Gio.DBusError: Error calling StartServiceByName for net.reactivated.Fprint: Failed to activate service 'net.reactivated.>
_injectToMethod/klass[method]@resource:///org/gnome/gjs/modules/core/overrides/Gio.js:273:25
_makeProxyWrapper/<@resource:///org/gnome/gjs/modules/core/overrides/Gio.js:250:17
ShellUserVerifier@resource:///org/gnome/shell/gdm/util.js:154:31
_init@resource:///org/gnome/shell/gdm/authPrompt.js:72:30
_ensureAuthPrompt@resource:///org/gnome/shell/ui/unlockDialog.js:691:28
_showPrompt@resource:///org/gnome/shell/ui/unlockDialog.js:730:14
vfunc_key_press_event@resource:///org/gnome/shell/ui/unlockDialog.js:630:14
```
<!-- Do not remove the following line. -->
ProblemType: Crash
DistroRelease: Ubuntu 22.04
Package: fprintd 1.94.2-1
ProcVersionSignature: Ubuntu 5.15.0-18.18-generic 5.15.12
Uname: Linux 5.15.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu78
Architecture: amd64
CasperMD5CheckResult: unknown
CrashCounter: 1
Date: Tue Mar 1 09:58:16 2022
ExecutablePath: /usr/libexec/fprintd
ExecutableTimestamp: 1645749862
InstallationDate: Installed on 2020-06-29 (609 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcCmdline: /usr/libexec/fprintd
ProcCwd: /
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SegvAnalysis: Skipped: missing required field "Disassembly"
Signal: 11
SourcePackage: fprintd
UpgradeStatus: Upgraded to jammy on 2022-01-04 (55 days ago)
UserGroups: N/A |
### Affected version
* Your OS and version: ubuntu 22.04 (dev series, before release)
* Affected GNOME Shell version: 41.3-1ubuntu1
* Issue appears in Wayland
### Bug summary
Sometimes gnome-shell hangs when I open the laptop to login from the suspend state, preventing the rest of gdm to load. Because I am running wayland, I cannot open another tty either. If I close the laptop lid again and wait 30s or so and reopen to retry, it will work.
### Steps to reproduce
Not 100% reproducible, happens sometimes.
1. open laptop to login from suspend
2. see login screen with time and all looks normal but is unresponsive
### What happened
The login screen is hung and unresponsive to clicks/touches(touchscreen)/any keyboard input events.
### What did you expect to happen
The login screen should be responsive to input.
### Relevant logs, screenshots, screencasts etc.
After a successful login, I see a crash in journalctl:
```
Mar 01 09:58:40 fenrir gnome-shell[2799]: JS ERROR: Gio.DBusError: Error calling StartServiceByName for net.reactivated.Fprint: Failed to activate service 'net.reactivated.>
_injectToMethod/klass[method]@resource:///org/gnome/gjs/modules/core/overrides/Gio.js:273:25
_makeProxyWrapper/<@resource:///org/gnome/gjs/modules/core/overrides/Gio.js:250:17
ShellUserVerifier@resource:///org/gnome/shell/gdm/util.js:154:31
_init@resource:///org/gnome/shell/gdm/authPrompt.js:72:30
_ensureAuthPrompt@resource:///org/gnome/shell/ui/unlockDialog.js:691:28
_showPrompt@resource:///org/gnome/shell/ui/unlockDialog.js:730:14
vfunc_key_press_event@resource:///org/gnome/shell/ui/unlockDialog.js:630:14
```
<!-- Do not remove the following line. -->
ProblemType: Crash
DistroRelease: Ubuntu 22.04
Package: fprintd 1.94.2-1
ProcVersionSignature: Ubuntu 5.15.0-18.18-generic 5.15.12
Uname: Linux 5.15.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu78
Architecture: amd64
CasperMD5CheckResult: unknown
CrashCounter: 1
Date: Tue Mar 1 09:58:16 2022
ExecutablePath: /usr/libexec/fprintd
ExecutableTimestamp: 1645749862
InstallationDate: Installed on 2020-06-29 (609 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcCmdline: /usr/libexec/fprintd
ProcCwd: /
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SegvAnalysis: Skipped: missing required field "Disassembly"
Signal: 11
SourcePackage: fprintd
UpgradeStatus: Upgraded to jammy on 2022-01-04 (55 days ago)
UserGroups: N/A |
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| 2022-03-01 10:24:08 |
Heather Ellsworth |
information type |
Private |
Public |
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| 2022-03-01 10:24:44 |
Apport retracing service |
bug |
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added subscriber Crash bug triagers for Ubuntu packages |
| 2022-03-01 10:24:46 |
Apport retracing service |
tags |
amd64 apport-crash jammy need-amd64-retrace |
amd64 apport-crash jammy |
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| 2022-03-01 10:25:14 |
Marco Trevisan (Treviño) |
affects |
fprintd (Ubuntu) |
gnome-shell (Ubuntu) |
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| 2022-03-01 10:25:37 |
Marco Trevisan (Treviño) |
affects |
fprintd |
gnome-shell |
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| 2022-03-01 10:25:46 |
Marco Trevisan (Treviño) |
gnome-shell (Ubuntu): status |
New |
Triaged |
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| 2022-03-01 10:25:52 |
Marco Trevisan (Treviño) |
gnome-shell (Ubuntu): status |
Triaged |
In Progress |
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| 2022-03-01 14:39:20 |
Marco Trevisan (Treviño) |
summary |
gnome-shell crash after resume from suspend in util.js:154 |
gnome-shell crash after resume from suspend in gdm/util.js:154 |
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| 2022-03-07 20:23:21 |
Apport retracing service |
attachment added |
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Stacktrace.txt https://bugs.launchpad.net/bugs/1962566/+attachment/5566642/+files/Stacktrace.txt |
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| 2022-03-07 20:23:22 |
Apport retracing service |
attachment added |
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StacktraceSource.txt https://bugs.launchpad.net/bugs/1962566/+attachment/5566643/+files/StacktraceSource.txt |
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| 2022-03-07 20:23:24 |
Apport retracing service |
attachment added |
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ThreadStacktrace.txt https://bugs.launchpad.net/bugs/1962566/+attachment/5566644/+files/ThreadStacktrace.txt |
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| 2022-03-07 20:23:26 |
Apport retracing service |
attachment removed |
CoreDump.gz https://bugs.launchpad.net/bugs/1962566/+attachment/5564431/+files/CoreDump.gz |
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| 2022-03-07 20:23:28 |
Apport retracing service |
gnome-shell (Ubuntu): importance |
Undecided |
Medium |
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| 2022-04-13 13:40:53 |
Launchpad Janitor |
gnome-shell (Ubuntu): status |
In Progress |
Fix Released |
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| 2022-10-30 15:37:02 |
Bug Watch Updater |
gnome-shell: status |
Unknown |
New |
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| 2024-02-29 08:24:33 |
Bug Watch Updater |
gnome-shell: status |
New |
Fix Released |
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