We've developed new module for the reporting tool which parse history of slack and generate support response delay reports. Please deploy this update to custom-script.
Bug: https://mirantis.jira.com/browse/PROD-2747
Reporting tool patch: https://review.fuel-infra.org/#/c/16466
Jenkins job patch: https://review.fuel-infra.org/#/c/16815/
Before deploy it you need to perform following actions:
1. Add new section to config file "/etc/custom_scripts/reporting_tool.conf".
[infra-chat]
api-token = {ACCESS_TOKEN}
channel = infra
operators = dkaigarodtsev,mrasskazov,sotpuschennikov,vparakhin,atsamutali,asilenkov,heos,dburmistrov,dkaigarodsev,mrasskazov,sergeyotpuschennikov,brain461,astsmtl,art_sn00p,anikitin,teran,bookwar,monester,sergk,pbrzozowski,igorbelikov,mescanef
keywords = devops,help,?,please,trigger,someone,require,build-team,ci-team,infra-apps
working-hours = 11,23
2. Create new slack user (or use existing), generate access token for it and specify token in config file.
If you have any question feel free to ask them to me via slack or irc.
Have you checked, that your 'operators' list has doubles? Could we remove them?