AMD fglrx video driver

1002:6740 Unity does not load after installing fglrx-installer-updates Radeon HD 6700M Series w/ 8086:0116 Intel Integrated Card

Reported by Pubudu Kodikara on 2012-10-19
634
This bug affects 126 people
Affects Status Importance Assigned to Milestone
fglrx
Confirmed
High
fglrx-installer-updates (Ubuntu)
Undecided
Unassigned

Bug Description

I have a laptop with ATI Radeon 6770M HD Hybrid graphics card. In Ubuntu 12.04, I installed the fglrx driver through "additional drivers" and it worked. (I can even switch GPUs). But in the new Ubuntu 12.10, after installing, Unity won't load.

Only the mouse and the wallpaper. If I initialize the settings sudo aticonfig --initial then after rebooting it gives a warning saying I'm in low graphics mode! How to fix this?

Even tried the drivers from AMD website (both the old 8.* and the new 9.* drivers)

Earlier i used software source to install the drivers. But when using the terminal, I got this warning :

- update-alternatives: warning: forcing reinstallation of alternative /usr/lib/fglrx/ld.so.conf because link group x86_64-linux-gnu_gl_conf is broken

This PPA does not allow fglrx to work for me https://launchpad.net/~andrikos/+archive/ppa/+packages?field.name_filter=&field.status_filter=published&field.series_filter=quantal

Full installation log :
- pubudu@lap1:~$ sudo apt-get install fglrx-updates
[sudo] password for pubudu:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following extra packages will be installed:
fglrx-amdcccle-updates
The following NEW packages will be installed:
fglrx-amdcccle-updates fglrx-updates
0 upgraded, 2 newly installed, 0 to remove and 0 not upgraded.
Need to get 85.1 MB of archives.
After this operation, 254 MB of additional disk space will be used.
Do you want to continue [Y/n]? y
Get:1 http://lk.archive.ubuntu.com/ubuntu/ quantal/restricted fglrx-updates amd64 2:9.000-0ubuntu3 [79.4 MB]
Get:2 http://lk.archive.ubuntu.com/ubuntu/ quantal/restricted fglrx-amdcccle-updates amd64 2:9.000-0ubuntu3 [5,747 kB]
Fetched 85.1 MB in 16min 38s (85.3 kB/s)
Selecting previously unselected package fglrx-updates.
(Reading database ... 159905 files and directories currently installed.)
Unpacking fglrx-updates (from .../fglrx-updates_2%3a9.000-0ubuntu3_amd64.deb) ...
Selecting previously unselected package fglrx-amdcccle-updates.
Unpacking fglrx-amdcccle-updates (from .../fglrx-amdcccle-updates_2%3a9.000-0ubuntu3_amd64.deb) ...
Processing triggers for ureadahead ...
ureadahead will be reprofiled on next reboot
Setting up fglrx-updates (2:9.000-0ubuntu3) ...
update-alternatives: using /usr/lib/fglrx/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf (x86_64-linux-gnu_gl_conf) in auto mode
update-alternatives: warning: forcing reinstallation of alternative /usr/lib/fglrx/ld.so.conf because link group x86_64-linux-gnu_gl_conf is broken
update-alternatives: using /usr/lib/fglrx/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_GL.conf (i386-linux-gnu_gl_conf) in auto mode
update-initramfs: deferring update (trigger activated)
Loading new fglrx-updates-9.000 DKMS files...
First Installation: checking all kernels...
Building only for 3.5.0-17-generic
Building for architecture x86_64
Building initial module for 3.5.0-17-generic
Done.

fglrx_updates:
Running module version sanity check.
- Original module
- No original module exists within this kernel
- Installation
- Installing to /lib/modules/3.5.0-17-generic/updates/dkms/

depmod.......

DKMS: install completed.
update-initramfs: deferring update (trigger activated)
Processing triggers for ureadahead ...
Processing triggers for bamfdaemon ...
Rebuilding /usr/share/applications/bamf.index...
Setting up fglrx-amdcccle-updates (2:9.000-0ubuntu3) ...
Processing triggers for initramfs-tools ...
update-initramfs: Generating /boot/initrd.img-3.5.0-17-generic
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
---
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
DistroCodename: quantal
DistroRelease: Ubuntu 12.10
DistroVariant: ubuntu
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
NonfreeKernelModules: fglrx wl
Package: fglrx-installer (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Tags: quantal ubuntu
Uname: Linux 3.5.0-17-generic x86_64
UnreportableReason: Please work this issue through technical support channels first.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
---
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pubudu 2001 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CurrentDmesg:
 [ 14.846050] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
 [ 216.072884] show_signal_msg: 39 callbacks suppressed
 [ 216.072889] ubuntu-webapps-[2272]: segfault at 0 ip 00000000004027b0 sp 00007fff86d2d980 error 4 in ubuntu-webapps-update-index[400000+4000]
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=c7ed7f95-e273-4617-8ff2-58ff9be37bc1
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Hewlett-Packard HP Pavilion dv6 Notebook PC
NonfreeKernelModules: wl fglrx
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=54a57d36-d69b-4bf7-87cb-96c1d0031c0f ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory /home/pubudu not ours.
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-17-generic N/A
 linux-backports-modules-3.5.0-17-generic N/A
 linux-firmware 1.95
StagingDrivers: rts_pstor
Tags: quantal staging
Uname: Linux 3.5.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 10/05/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.1B
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1657
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 10.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1B:bd10/05/2011:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr0595100000244710000020100:rvnHewlett-Packard:rn1657:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: 0595100000244710000020100
dmi.sys.vendor: Hewlett-Packard

no longer affects: apport (Ubuntu)
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in fglrx-installer (Ubuntu):
status: New → Confirmed
Changed in fglrx-installer (Ubuntu):
status: Confirmed → Incomplete
1 comments hidden view all 176 comments
Pubudu Kodikara (pubudu-th) wrote :

@Christopher M sorry for the incomplete report. This is my first time. I just ran the command and sent the details.

tags: added: apport-collected ubuntu
description: updated
tags: added: regression-release

Pubudu Kodikara, thank you for performing the requested apport-collect.

Regarding your bug description:
>"Even tried the drivers from AMD website (both the old 8.* and the new 9.* drivers)"

Which drivers did you test specifically, the ones from http://support.amd.com/us/gpudownload/linux/Pages/radeon_linux.aspx or http://support.amd.com/us/gpudownload/linux/previous/Pages/radeon_linux.aspx ? Both?

Pubudu Kodikara (pubudu-th) wrote :

From the page http://support.amd.com/us/gpudownload/linux/Pages/radeon_linux.aspx. The 12.8 and the 12.9 beta drivers.

Today I did a clean install and then installed "linux-source" and "linux-headers-generic" before installing "fglrx-updates" (according to a recommendation made by an ubuntu forum user (http://ubuntuforums.org/showpost.php?p=12305917&postcount=11)). It also gave the same results. The app port data were collected after this. But today I didn't got the warning "update-alternatives: warning: forcing reinstallation of alternative /usr/lib/fglrx/ld.so.conf because link group x86_64-linux-gnu_gl_conf is broken"

1 comments hidden view all 176 comments

Pubudu Kodikara, thank you for noting which upstream drivers you tested already. Regarding your comments https://bugs.launchpad.net/fglrx/+bug/1068661/comments/5 :
>"Today I did a clean install and then installed "linux-source" and "linux-headers-generic" before installing "fglrx-updates" (according to a recommendation made by an ubuntu forum user (http://ubuntuforums.org/showpost.php?p=12305917&postcount=11)). It also gave the same results. The app port data were collected after this. But today I didn't got the warning "update-alternatives: warning: forcing reinstallation of alternative /usr/lib/fglrx/ld.so.conf because link group x86_64-linux-gnu_gl_conf is broken""

Could you please post the new install log that does not have the warning?

As well, as a potential WORKAROUND, does any of previous upstream drivers work for you from http://support.amd.com/us/gpudownload/linux/previous/Pages/radeon_linux.aspx ?

summary: - Can't install ATI AMD proprietary drivers in Ubuntu 12.10
+ Unity does not load after installing fglrx-installer

Small problem, how can I get the installation log now?

Pubudu Kodikara, uninstall fglrx-installer, and fglrx-updates, and then reinstall the package.

Pubudu Kodikara (pubudu-th) wrote :
Download full text (3.5 KiB)

Re-installed and the warning is back! I think it comes if we re-install the drivers... Here's the log :

pubudu@lap1:~$ sudo apt-get install fglrx-updates
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following extra packages will be installed:
  fglrx-amdcccle-updates lib32gcc1 libc6-i386
The following NEW packages will be installed:
  fglrx-amdcccle-updates fglrx-updates lib32gcc1 libc6-i386
0 upgraded, 4 newly installed, 0 to remove and 0 not upgraded.
Need to get 89.2 MB of archives.
After this operation, 264 MB of additional disk space will be used.
Do you want to continue [Y/n]? y
Get:1 http://lk.archive.ubuntu.com/ubuntu/ quantal/main libc6-i386 amd64 2.15-0ubuntu20 [3,994 kB]
Get:2 http://lk.archive.ubuntu.com/ubuntu/ quantal/main lib32gcc1 amd64 1:4.7.2-2ubuntu1 [53.3 kB]
Get:3 http://lk.archive.ubuntu.com/ubuntu/ quantal/restricted fglrx-updates amd64 2:9.000-0ubuntu3 [79.4 MB]
Get:4 http://lk.archive.ubuntu.com/ubuntu/ quantal/restricted fglrx-amdcccle-updates amd64 2:9.000-0ubuntu3 [5,747 kB]
Fetched 89.2 MB in 12min 36s (118 kB/s)
Selecting previously unselected package libc6-i386.
(Reading database ... 153125 files and directories currently installed.)
Unpacking libc6-i386 (from .../libc6-i386_2.15-0ubuntu20_amd64.deb) ...
Selecting previously unselected package lib32gcc1.
Unpacking lib32gcc1 (from .../lib32gcc1_1%3a4.7.2-2ubuntu1_amd64.deb) ...
Selecting previously unselected package fglrx-updates.
Unpacking fglrx-updates (from .../fglrx-updates_2%3a9.000-0ubuntu3_amd64.deb) ...
Selecting previously unselected package fglrx-amdcccle-updates.
Unpacking fglrx-amdcccle-updates (from .../fglrx-amdcccle-updates_2%3a9.000-0ubuntu3_amd64.deb) ...
Processing triggers for ureadahead ...
ureadahead will be reprofiled on next reboot
Setting up libc6-i386 (2.15-0ubuntu20) ...
Setting up lib32gcc1 (1:4.7.2-2ubuntu1) ...
Setting up fglrx-updates (2:9.000-0ubuntu3) ...
update-alternatives: using /usr/lib/fglrx/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf (x86_64-linux-gnu_gl_conf) in auto mode
update-alternatives: warning: forcing reinstallation of alternative /usr/lib/fglrx/ld.so.conf because link group x86_64-linux-gnu_gl_conf is broken
update-alternatives: using /usr/lib/fglrx/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_GL.conf (i386-linux-gnu_gl_conf) in auto mode
update-initramfs: deferring update (trigger activated)
Loading new fglrx-updates-9.000 DKMS files...
First Installation: checking all kernels...
Building only for 3.5.0-17-generic
Building for architecture x86_64
Building initial module for 3.5.0-17-generic
Done.

fglrx_updates:
Running module version sanity check.
 - Original module
   - No original module exists within this kernel
 - Installation
   - Installing to /lib/modules/3.5.0-17-generic/updates/dkms/

depmod.......

DKMS: install completed.
update-initramfs: deferring update (trigger activated)
Processing triggers for ureadahe...

Read more...

Pubudu Kodikara (pubudu-th) wrote :
Download full text (4.1 KiB)

Tried an older driver from the AMD website (version 12.4 ). It also didn't work.... The installation log :

root@lap1:/home/pubudu/ati# sh ./amd-driver-installer-12-4-x86.x86_64.run --buildpkg Ubuntu/quantal
Created directory fglrx-install.URF3MZ
Verifying archive integrity... All good.
Uncompressing AMD Catalyst(TM) Proprietary Driver-8.961.....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
=====================================================================
 AMD Catalyst(TM) Proprietary Driver Installer/Packager
=====================================================================
Generating package: Ubuntu/quantal
Package /home/pubudu/ati/fglrx_8.961-0ubuntu1_amd64.deb has been successfully generated
Package /home/pubudu/ati/fglrx-dev_8.961-0ubuntu1_amd64.deb has been successfully generated
Package /home/pubudu/ati/fglrx-amdcccle_8.961-0ubuntu1_amd64.deb has been successfully generated
Removing temporary directory: fglrx-install.URF3MZ
root@lap1:/home/pubudu/ati# sudo dpkg -i fglrx*.deb
Selecting previously unselected package fglrx.
(Reading database ... 157665 files and directories currently installed.)
Unpacking fglrx (from fglrx_8.961-0ubuntu1_amd64.deb) ...
Selecting previously unselected package fglrx-amdcccle.
Unpacking fglrx-amdcccle (from fglrx-amdcccle_8.961-0ubuntu1_amd64.deb) ...
Selecting previously unselected package fglrx-dev.
Unpacking fglrx-dev (from fglrx-dev_8.961-0ubuntu1_amd64.deb) ...
Setting up fglrx (2:8.961-0ubuntu1) ...
update-alternatives: using /usr/lib/fglrx/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf (x86_64-linux-gnu_gl_conf) in auto mode
update-alternatives: warning: skip creation of /etc/OpenCL/vendors/amdocl32.icd because associated file /usr/lib/fglrx/etc/OpenCL/vendors/amdocl32.icd (of link group x86_64-linux-gnu_gl_conf) doesn't exist
update-alternatives: warning: forcing reinstallation of alternative /usr/lib/fglrx/ld.so.conf because link group x86_64-linux-gnu_gl_conf is broken
update-alternatives: warning: skip creation of /etc/OpenCL/vendors/amdocl32.icd because associated file /usr/lib/fglrx/etc/OpenCL/vendors/amdocl32.icd (of link group x86_64-linux-gnu_gl_conf) doesn't exist
update-alternatives: usin...

Read more...

Pubudu Kodikara (pubudu-th) wrote :

After installing that older 12.4 driver (as I mentioned in the above comment) I opened the AMD control panel (before rebooting. If I reboot, i'll loose unity) and it gave me an error saying there's no AMD graphic driver installed. (But note that it worked in Ubuntu 12.04) Attached a screenshot of the error.

Pubudu Kodikara (pubudu-th) wrote :

If I run "sudo aticonfig --initial -f" I get the following error and after rebooting it gives me another error message saying "The system is running in low-graphics mode":

The error I after running "sudo aticonfig --initial -f" in the terminal :

root@lap1:/home/pubudu/ati# sudo aticonfig --initial -f
Uninitialised file found, configuring.
PowerXpress info: Diagnostic output from /usr/lib64/fglrx/switchlibglx:
update-alternatives: warning: forcing reinstallation of alternative /usr/lib/fglrx/ld.so.conf because link group x86_64-linux-gnu_gl_conf is broken
update-alternatives: warning: skip creation of /etc/OpenCL/vendors/amdocl32.icd because associated file /usr/lib/fglrx/etc/OpenCL/vendors/amdocl32.icd (of link group x86_64-linux-gnu_gl_conf) doesn't exist
update-alternatives: warning: not replacing /usr/lib/x86_64-linux-gnu/xorg/extra-modules with a link

Using /etc/X11/xorg.conf
Saving back-up to /etc/X11/xorg.conf.original-0
root@lap1:/home/pubudu/ati#

Simon Yeats (yeatsie) wrote :

got this bug when i tried to install Ubuntu 12.10 over my 12.04 LTS stable install last night on my HP AMD 64bit laptop
Had a blank desktop, as you describe. managed to fix it by doing this;

sudo apt-get remove fglrx
sudo reboot

Now its all back to normal again (although i may not have optimal gfx drivers)

:) Simon

Edson (edsonmarquezani) wrote :

I have the very same scenario here, with a Radeon HD 7700M and 12.10 fresh install.

simon yeats / Edson, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug fglrx-installer

For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs

When opening up the new report, please feel free to subscribe me to it. Thank you for your understanding.

Pubudu Kodikara (pubudu-th) wrote :

@Christopher M. I have provided as much information as I can... Are they enough?

Pubudu Kodikara, thank you for providing the requested information. In order to prioritize this appropriately, could you please explain the impact not using fglrx has on you? As well, do you have problem(s) with the open source drivers provided by default that fglrx-installer was ment to address for your applications?

Also, have you contacted AMD directly via official support channels noted in https://help.ubuntu.com/community/BinaryDriverHowto/ATI#Official_AMD_support_channels ?

Thank you for your understanding.

Pubudu Kodikara (pubudu-th) wrote :

With the open source drivers, I can't switch between the Intel and the AMD gpus. It also starts to over hear the laptop. There's also a some small slowdowns with the default drivers.

I already opened a bug report in the Unofficial AMD Linux Bugzilla (http://ati.cchtml.com/show_bug.cgi?id=624)

Changed in fglrx:
importance: Undecided → Unknown
status: New → Unknown

Pubudu Kodikara, thank you for providing the requested information. Please be advised that while placing a bug report at ati.cchtml.com is one more way to increase your chances of this being fixed as soon as possible, it's not maximizing it. This is how as per AMD http://support.amd.com/us/gpudownload/linux/Pages/radeon_linux.aspx , ati.cchtml.com is a community resource, and is not supported by, or affiliated with AMD in any way.

Hence, could you please contact AMD directly through official support channels and report the results via https://help.ubuntu.com/community/BinaryDriverHowto/ATI#Official_AMD_support_channels ?

As well, regarding your overheat with the open source driver, you are welcome to file a separate bug against linux following https://wiki.ubuntu.com/Kernel/Debugging/HighTemperatures . Please note WORKAROUNDs at https://wiki.ubuntu.com/Kernel/Debugging/HighTemperatures#Working_around_overheat .

Marking Importance High as this a "problem with an essential hardware component (video card)", and open source drivers suffer from overheat.

Changed in fglrx-installer (Ubuntu):
importance: Undecided → High
Pubudu Kodikara (pubudu-th) wrote :

@Christopher M. Just reported in AMD forum and through their issue reporting form. But the issue reporting form doesn't have an option for Linux in OS list. But sent it :)

Sergey Prokhorchuk (stager13) wrote :

@Christopher M. Just want to add that AMD APP SDK (http://developer.amd.com/tools/hc/AMDAPPSDK/Pages/default.aspx) cannot use GPU as OpenCL device if open source video driver is used. In Ubuntu 11.10 I use proprietary AMD driver and APP SDK detects two OpenCL devices - CPU and GPU. In 12.10 with open source driver only CPU device is detected.

pcworld (pcworld) wrote :

I know someone who had the same problem on Ubuntu 12.10 (freh installation) after installing fglrx[-updates], missing the Unity taskbar and close/minimize/maximize buttons in windows (possibly the whole window decoration).
I think his problem was fixed by installing the Linux kernel headers.
Maybe fglrx/fglrx-updates lack a dependency in the control file (i.e. the kernel headers)?

Pubudu Kodikara (pubudu-th) wrote :

@pcworld No my friend... I tried installing the linux source and the headers even with a fresh install and still it won't work. Had a problem with Ubuntu 12.10 and Nvidia drivers (where the system went into a very low graphic mode after installing the drivers. The windows were stretched). For the Nvidia problem, installing linux headers fixed it. But not for the ATI issue :(

pcworld (pcworld) wrote :

...might be two different issues then?

Carterclan (carterclan) wrote :

@pubudu I concur with you, I have also tried this and it did not work.

Carterclan / pcworld / Sergey Prokhorchuk, please see https://bugs.launchpad.net/fglrx/+bug/1068661/comments/16 .

Pubudu Kodikara (pubudu-th) wrote :

@pcworld Yes its a different issue!

Edson (edsonmarquezani) wrote :

Christopher, just for your information, I filed a bug report, as you suggested.

Here it is: https://bugs.launchpad.net/ubuntu/+source/fglrx-installer-updates/+bug/1069199

Thank you.

1 comments hidden view all 176 comments
pcworld (pcworld) wrote :

@Edson: Now is this the same issue that I described?

Edson (edsonmarquezani) wrote :

@pcworld, my issue is the same as Pubudu's one. Exactly the same behavior with similar video card setups (a notebook with two cards, onboard and dedicated).

pcworld (pcworld) wrote :

"my issue is the same" - then why did you create a new issue?
Maybe I don't understand this bug tracking system...

Edson (edsonmarquezani) wrote :

Indeed, I thought the same, but Christopher told me to do that, and I believe he knows how this thing works (much better than I does), so I just didn't argue. =)

I'm also affected by this problem. 6600M dual-gpu with i7. Can install ati drivers, but then unity is broken - windows are withouth any borders and buttons and you can switch windows / workspaces etc. Using open source drivers keeps my discrete gpu spinning and overheating.

I meant "you can't switch windows and workspaces".

Pubudu Kodikara, could you please execute the following in a terminal:
apport-collect -p linux 1068661

Only added bug task for linux to easily get full logs, will delete task after apport-collect'ed.

Changed in linux (Ubuntu):
status: New → Incomplete
Simon Yeats (yeatsie) wrote :

@Christopher This is the same issue, so no need to raise a new bug request.
 I read your provided advisory link and first line says 'one defect, one person, one report' so there is no need to submit another duplicate bug report here.
As mentioned in the bug description, Ubuntu 12.10 seems to not allow ATI graphics card based laptops to boot into Unity.
I am having this issue, so i believe this is the correct bug report to participate in.

I tried a few of the methods mentioned in the orginating post this bug comes from (http://askubuntu.com/questions/202857/cant-install-ati-proprietary-drivers-in-12-10) like installing the gflrx-updates etc using Synaptics package manager and trying nomodeset on the grub menu, but none of these have helped.

At the moment, the workaround for me is still to remove the gflrx package(s) and reboot, and then Unity comes back on the desktop and i run with 'Unknown' graphics drivers as displayed from System Settings - Overview.

Fabio Rauber (fabiorauber) wrote :

I have the same issue: fresh Ubuntu 12.10 install, tried fglrx, fglrx-updates and the AMD Catalyst 12.9 driver, directly from AMD. With the latter everything worked, besides Unity (compiz crashes). With the other two got graphics error and could not load lightdm.

tags: added: staging
description: updated
no longer affects: linux (Ubuntu)
summary: - Unity does not load after installing fglrx-installer
+ 1002:6740 Unity does not load after installing fglrx-installer Radeon HD
+ 6700M Series
Changed in fglrx-installer (Ubuntu):
status: Incomplete → Confirmed
David Kudera (sakren) on 2012-10-26
information type: Public → Public Security
summary: - 1002:6740 Unity does not load after installing fglrx-installer Radeon HD
+ 1002:6740 Unity does not load after installing fglrx-updates Radeon HD
6700M Series
affects: fglrx-installer (Ubuntu) → fglrx-installer-updates (Ubuntu)
Changed in fglrx-installer-updates (Ubuntu):
importance: High → Undecided
status: Confirmed → New
Changed in fglrx-installer-updates (Ubuntu):
status: New → Confirmed
Shabang (theshabang) on 2012-10-27
Changed in fglrx-installer (Ubuntu):
status: New → Confirmed
affects: fglrx → ubuntu
Nick Andrik (andrikos) on 2012-10-29
affects: ubuntu → xserver-xorg-video-intel (Ubuntu)
Changed in xserver-xorg-video-intel (Ubuntu):
status: Unknown → Confirmed
summary: - 1002:6740 Unity does not load after installing fglrx-updates Radeon HD
- 6700M Series
+ Unity does not load after installing fglrx in Radeon+Intel GPU hybrid
+ systems
Nick Andrik (andrikos) on 2012-10-29
summary: - Unity does not load after installing fglrx in Radeon+Intel GPU hybrid
- systems
+ Unity does not load after installing fglrx[-updates] in Radeon+Intel GPU
+ hybrid systems
summary: - Unity does not load after installing fglrx[-updates] in Radeon+Intel GPU
- hybrid systems
+ Unity does not load after installing fglrx/fglrx-updates in Radeon+Intel
+ GPU hybrid systems
Nick Andrik (andrikos) on 2012-10-29
summary: - Unity does not load after installing fglrx/fglrx-updates in Radeon+Intel
- GPU hybrid systems
+ Unity does not load after installing fglrx/fglrx-updates in ATI/Radeon +
+ Intel GPU hybrid systems
tags: added: patch
Changed in xserver-xorg-video-intel (openSUSE):
importance: Unknown → Critical
status: Unknown → In Progress
Changed in xserver-xorg-video-intel:
importance: Unknown → Medium
status: Unknown → Confirmed
Changed in xserver-xorg-video-intel:
status: Confirmed → Won't Fix
105 comments hidden view all 176 comments

This seems to be a regression of the xf86-vidoe-intel driver.

You can take a look on comment #44 on this bug report in ubuntu for a patch to revert the commit that produces this problem:

https://bugs.launchpad.net/ubuntu/+source/fglrx-installer-updates/+bug/1068404

8 comments hidden view all 176 comments

Nick, you were right. I figured out that I was probabily forgetting to unload the fglrx module after changing it. So, I restarted the system (in order to avoid any mistake), and fglrx from Ubuntu repository worked.

I also upgraded to your intel module newer package and everything kept working well. Thanks for fixing it for us!

davorao (davorao) wrote :

Hi Nick,

i was trying to make a clear path for myself on how to approach this from what you've found out and I can't get my head around it somehow.
Could you possibly summarize how people can now try to use the PPA you provide and/or what is missing in order to properly configure the proprietary fglrx drivers (either fglrx or fglrx-updates or the fglrx in your PPA; with our without the intel package from your PPA).
Also from the note of Chris WIllson that he wrote the fault lies not with the intel driver but the fglrx and their failure to support the newer X.org stack, would a newer fglrx drive (amd catalyst 12 or higher) be advised to wait for?

Thank you in advance

Nick Andrik (andrikos) wrote :

Hi davorao,

You'd better take a look on that bug report:
https://bugs.launchpad.net/ubuntu/+source/fglrx-installer-updates/+bug/1068404

If you use Ubuntu, then install the intel package and one of the fglrx packages from here:
https://launchpad.net/~andrikos/+archive/ppa/+packages?field.name_filter=&field.status_filter=published&field.series_filter=quantal

If you don't use ubuntu, you have to recompile/repackage your own drivers depending on the distribution you use.

There you apply:

a) the patch to the intel driver (in order to be able to start X with fglrx/intel hybrid systems):
https://bugs.launchpad.net/ubuntu/+source/fglrx-installer-updates/+bug/1068404/comments/44

b) the to the fglrx driver (in order to be able to switch to igpu). Be aware that this is debian specific, you may not need it elsewhere:
https://bugs.launchpad.net/ubuntu/+source/fglrx-installer-updates/+bug/1068404/comments/50

davorao (davorao) wrote :

Hi Nick,

yes I am using Ubuntu and will try the packages later today when I'm home again.
Will let you know of the progress.

Thank you

I installed fglrx and xserver-xorg-video-intel packages from Nick's PPA and it worked like a charm i can even switch between the graphics from the catalyst control center.
AMD Radeon HD 7076M/Intel HD Graphics 4000
Thank You Nick :)

davorao (davorao) wrote :

Hi Nick,

I just tried your PPA on a fresh install of Ubuntu 12.10 and the same thing happened in the end. I reboot into low graphics mode, where i am not even able to choose from one of the choices but am immediately thrown into a command line log in. There i am able to login and execute commands but not able to start X or anything.
As said i have a intel hd3000 combined with radeon hd 6490m.

I followed your instructions on http://askubuntu.com/a/207270/7287.

Cheers,
Davor

Nick Andrik (andrikos) wrote :

davorao,

Please file a new bug report, including also the Xorg logs

davorao, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug fglrx-installer

For more on this, please see the Ubuntu X Team (maintainers of fglrx-installer), Ubuntu Bug Control, and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

summary: - Unity does not load after installing fglrx/fglrx-updates in ATI/Radeon +
- Intel GPU hybrid systems
+ 1002:6740 Unity does not load after installing fglrx-installer-updates
+ Radeon HD 6700M Series w/ 8086:0116 Intel Integrated Card
no longer affects: fglrx-installer (Ubuntu)

Shabang, please do not add a bug task for fglrx-installer. The original reporter only reported this against fglrx-installer-updates. As well, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Redid Summary as per sidebar with Nick Andrick and pending Pubudu's test results.

affects: xserver-xorg-video-intel (Ubuntu) → fglrx
Changed in fglrx:
importance: Unknown → Undecided
description: updated
affects: xserver-xorg-video-intel (openSUSE) → bluez
Changed in bluez:
importance: Critical → Undecided
status: In Progress → New
1 comments hidden view all 176 comments
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

affects: bluez → bluez (Ubuntu)
Changed in bluez (Ubuntu):
status: New → Confirmed
no longer affects: bluez (Ubuntu)
affects: xserver-xorg-video-intel → bluez (Ubuntu)
Changed in bluez (Ubuntu):
importance: Medium → Undecided
status: Won't Fix → New
no longer affects: bluez (Ubuntu)
description: updated
1 comments hidden view all 176 comments

Eduardo Cardoso, regarding your comments :
>"Same here 12.10 64-bit, Radeon HD4530."

Your problem is not the same. Please see https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1058040 .

Nick Andrik (andrikos) on 2012-11-05
Changed in xserver-xorg-video-intel (Ubuntu):
status: New → In Progress
assignee: nobody → Nick Andrik (andrikos)
Nick Andrik (andrikos) on 2012-11-05
Changed in xserver-xorg-video-intel (Ubuntu):
assignee: Nick Andrik (andrikos) → nobody
no longer affects: xserver-xorg-video-intel (Ubuntu)
information type: Public Security → Public
1 comments hidden view all 176 comments
saadnaji (blackwatch4ever) wrote :

Same here I have the same problem in my clevo laptop with Hybrid graphics with in intel 3610M and AMD 7970M. Unity disappears when installing amd driver property from ubuntu or installing AMD 12.11 driver. I did fresh installing of Ubuntu 12.10

This also affects me.

Hardware:

HP Envy 15 (about 6 months old), Intel integrated graphics plus Radeon HD 6600M.

I've tried ever PPA that purports to solve the problem, and at this juncture see no alternative to downgrading to 12.04, since the free drivers don't work very well (heat and terrible battery life).

I am left with the inescapable conclusion (and very bad taste in my mouth) that Ubuntu crowdsourced the QA on this one. Maybe you guys ought to consider only doing annual releases, but doing them very well and testing them thoroughly. Once a year done right sure beats twice a year releases that are the software equivalent of Chicago-job wiring.

Vahid Sohrabloo (vahid4134) wrote :

I have this problem with ATI 6600M HD

Rob Lesslie (roblesslie) wrote :

Affects me with (output from LSPCI):
Intel
00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller])
 Subsystem: Sony Corporation Device 907b
 Flags: bus master, fast devsel, latency 0, IRQ 49
 Memory at c0000000 (64-bit, non-prefetchable) [size=4M]
 Memory at b0000000 (64-bit, prefetchable) [size=256M]
 I/O ports at 8000 [size=64]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: i915
 Kernel modules: i915

AMD
01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Whistler [AMD Radeon HD 6600M Series] (prog-if 00 [VGA controller])
 Subsystem: Sony Corporation Device 907b
 Flags: bus master, fast devsel, latency 0, IRQ 52
 Memory at a0000000 (64-bit, prefetchable) [size=256M]
 Memory at c8400000 (64-bit, non-prefetchable) [size=128K]
 I/O ports at 7000 [size=256]
 Expansion ROM at c8420000 [disabled] [size=128K]
 Capabilities: <access denied>
 Kernel driver in use: radeon
 Kernel modules: radeon

Karma Dorje (taaroa) on 2012-11-14
Changed in fglrx-installer-updates (Ubuntu):
status: Confirmed → Incomplete
1 comments hidden view all 176 comments
Nick Andrik (andrikos) wrote :

@Karma:

I cannot understand whom your message is addressed to, but I think you should review the Ubuntu Code of Conduct which you have already signed and can be found here:
http://www.ubuntu.com/project/about-ubuntu/conduct

Regards,
Nick

Karma Dorje, to maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/project/about-ubuntu/conduct . Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.

As you are a member of Ubuntu Bug Squad, and signer of the Ubuntu Code of Conduct, you should already be familiar with this.

As well, please do not toggle this Status to Incomplete unless one has requested information from the original reporter. For more on this, please see https://wiki.ubuntu.com/Bugs/Status .

Thank you for your understanding.

Status -> Confirmed due to inappropriate Status toggling.

Changed in fglrx-installer-updates (Ubuntu):
status: Incomplete → Confirmed
Nick Andrik (andrikos) wrote :

TBH, the original poster has still to provide additional information
that will help to triag the problem and distinguish from other similar
ones.
My personal take would be that this is indeed Incomplete till he comes
back so that he can try additional workarounds.

Karma Dorje (taaroa) wrote :

Nick Andrik (andrikos)
Christopher M. Penalver (penalvch)
my fault, I apologize.

saadnaji (blackwatch4ever) wrote :

I have the same problem but with amd 7970M series gpu. I did fresh installation of Ubuntu 12.10 and neither the Ubuntu restricted graphic drivers work or the latest d river available from amd website work . However , only open source drivers work but my gpu run hot since its not supported fully by open source driver. When I installed property drivers. Unity vanished and onlt desktop wallpaper and icon appears when I logged ( that is after restart of completing installing property driver). I am running Hybrid intel/amd graphics system. Here is the specification of my system:

Intel 3610M core i7 mobile cpu
AMD 7970M gpu

16GB ram

256 GB crucial m4 ram + 500 GB HDD

artheos 9k wireless driver

Warren Jacques (warren-bipco) wrote :

I have some of these problems on Radeon HD7750 12.10 Quantal - fglrx-updates from the repository works, but not as well as 12.8 from the ATI website in 12.04 Precise which works fine (I get strange flickery effects in X-Plane Flight Sim under certain conditions in Quantal).

If I try to install drivers from ATI website (tried 12.9 beta and 12.10 final) I get no Unity.

If I install fglrx from the repository (not the updates) I also get no Unity.

Hardware: Gigabyte Z77-D3H, Ivy Bridge Intel® Core™ i5-3450S CPU @ 2.80GHz × 4, 8GB Corsair RAM, Sapphire Radeon HD7750.

Warren Jacques, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

For more on this, please see the Ubuntu X.Org team (maintainers of fglrx-installer/fglrx-installer-updates), Ubuntu Bug Control team, and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Changed in fglrx:
importance: Undecided → High
rod (e-6od-t) wrote :

Hi all,

on my hp pavillion dv6 (AMD radeon hd6700m) I tested nearly every proposed solution on the web. My problems started after upgrade from 12.04 to 12.10. tried proprietary drivers (CATALYST 12.10, 12.4, 12.8), AND opensource one. to no avail.
then reinstalled ubuntu 12.10 from cd. then finally I could start and use unity. But when I ran the proposed updates I got back to the previous situation. Even worse: it doesn not shut down nor boot correctly. I can't even access a ctrl-alt-F* terminal.
The thing is, I've already spent half a week on this issue and have been having my production machine out of order for the same time.
ubuntu12.10 is not for my kind of laptop, it seems.

the bottom line: NEVER UPGRADE UBUNTU WHEN IT ALEADY WORKS (ESP WHEN IT'S A LTS!, even if you still find unity sort of buggy)

Nick Andrik (andrikos) wrote :

@Pubudu
Can you please try the instructions here and tell us if this fixes your problem?
https://help.ubuntu.com/community/BinaryDriverHowto/ATI#WORKAROUND

Please make sure you run these 7 commands BEFORE you reboot.

Changed in fglrx-installer-updates (Ubuntu):
status: Confirmed → Incomplete
sergii (pervak-s) wrote :

Unfortunatly solution is not working :(

Nick Andrik (andrikos) wrote :

@sergil :
What kind of GPUs do you have?

sergii (pervak-s) wrote :

@nick:
its lenovo thinkpad edge 420
 GPU MD Radeon HD 6600M

Nick Andrik (andrikos) wrote :

Are you sure this is your GPU?
Online on the specs I see that this laptop has only integrated Intel card.

Could you please paste the output of this command?
lspci -nn |grep -i vga

sergii (pervak-s) wrote :

@nick
Yeap
00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0126] (rev 09)
01:00.0 VGA compatible controller [0300]: Advanced Micro Devices [AMD] nee ATI Whistler [AMD Radeon HD 6600M Series] [1002:6741]

Nick Andrik (andrikos) wrote :

Just to be sure, can you try carefully the 7 commands mentioned here:
https://help.ubuntu.com/community/BinaryDriverHowto/ATI#WORKAROUND
then reboot and comment if the problem is fixed?

Thanks,
Nick

sergii (pervak-s) wrote :

@nick
yes I was realy careful when runninf all 7 comands
but after reboot unity just crased as usual :(
I could send any additional logs that you may need.

Thanks,

Sergii

Nick Andrik (andrikos) wrote :

Please create a new bug report as it seems you might have a different problem.
You will attach there all the info you need

Thanks,
Nikos

Eric Marsh (ericmarsh) wrote :

I believe I am encountering the issue described here. I have a MacBook Pro 8,2 (late 2011) with a Radeon 6600M series card and I am attempting to use it in Ubuntu 12.10. I have tried all of the steps listed on many websites including the PPA workaround instructions from above. Those instructions cause it to boot in low graphics mode. I have also tried downloading version 12.10 and 12.11 beta drivers directly from the catalyst website, but I get the same results.

Is there anything I can do to help?

Nick Andrik (andrikos) wrote :

@Eric
If this solution does not work for you, please open a new report where
we can check your problem.

Thanks,
Nikos

Launchpad Janitor (janitor) wrote :

This bug was fixed in the package fglrx-installer-updates - 2:9.000-0ubuntu5

---------------
fglrx-installer-updates (2:9.000-0ubuntu5) raring; urgency=low

  * debian/control:
    - Conflict/replace/provide new nvidia flavours.
    - Depend on other flavours of kernel headers.
  * debian/10fglrx.in:
    - Fix path for powerxpress (LP: #1068661). Thanks
      to Nick Andrik and Lu Xingzhe for suggesting
      the fix.

  [ Benjamin Kerensa ]
  * debian/control:
    - Add ${misc:Depends} depends as needed.
 -- Alberto Milone <email address hidden> Fri, 07 Dec 2012 15:55:20 +0100

Changed in fglrx-installer-updates (Ubuntu):
status: Incomplete → Fix Released
Nick Andrik (andrikos) on 2012-12-07
summary: - 1002:6740 Unity does not load after installing fglrx-installer-updates
- Radeon HD 6700M Series w/ 8086:0116 Intel Integrated Card
+ Hybrid ATI/Intel GPU systems do not work after fglrx upgrade

As I said before, I'm marking this bug as a duplicate of:
https://bugs.launchpad.net/ubuntu/+source/fglrx-installer-updates/+bug/1068404
since there is strong indication for that.

Till the original reporter comes back and indicates that the workaround of the other bug is not working for him, then I believe this should be the case

summary: - Hybrid ATI/Intel GPU systems do not work after fglrx upgrade
+ 1002:6740 Unity does not load after installing fglrx-installer-updates
+ Radeon HD 6700M Series w/ 8086:0116 Intel Integrated Card
Displaying first 40 and last 40 comments. View all 176 comments or add a comment.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.