[Lenovo L420] System will not boot Precise installer kernel

[Jeff Lane ]

PXE booting the precise installer for certification testing. The system is a Lenovo L420 (201102-7325). It PXE boots and starts booting the kernel and hangs after a second or so and does not progress any farther.

The last few messages are:

ACPI: Added _OSI (Module Device)
ACPI: Added _OSI (Processor Device)
ACPI: Added _OSI (3.0 _SCP Extensions)
ACPI: Added _OSI (Processor Aggregator Device)

And that's where it hangs.

[Jeff Lane  (bladernr)]

for kicks, here's a jpg of the screen shot with my nifty little camera...

[Jeff Lane  (bladernr)]

I should add that this is not an issue with our PXE setup, it's been used to successfully install at least 4 other machines using the same configuration... this is an issue specifically with the L420

[Jeff Lane  (bladernr)]

marking this as a regression as this system is previously certified on 11.10.

[Jeff Lane  (bladernr)]

Also affects Lenovo L520 (201102-7324)

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 990110

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[atomfrog (to-matze-b)]

AcpiTables:

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: musicbox 1682 F.... pulseaudio
CRDA:
 country DE:
  (2400 - 2483 @ 40), (N/A, 20)
  (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
  (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
  (5470 - 5725 @ 40), (N/A, 26), DFS
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf0700000 irq 45'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0269,17aa21de,00100100 HDA:80862805,80860101,00100000'
   Controls : 34
   Simple ctrls : 12
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=c026af8e-cc37-4e17-bdce-e48fd3ca183c
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: LENOVO 782934G
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=88f20d62-ffcb-4714-821e-12e7cea4d488 ro acpi=off
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-24-generic N/A
 linux-backports-modules-3.2.0-24-generic N/A
 linux-firmware 1.79
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
StagingDrivers: mei
Tags: precise staging precise staging
Uname: Linux 3.2.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 08/16/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8GET36WW (1.13 )
dmi.board.name: 782934G
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8GET36WW(1.13):bd08/16/2011:svnLENOVO:pn782934G:pvrThinkPadL420:rvnLENOVO:rn782934G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 782934G
dmi.product.version: ThinkPad L420
dmi.sys.vendor: LENOVO

[atomfrog (to-matze-b)]

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[atomfrog (to-matze-b)]

Further information: It is possible to start Precise with the Boot Option "acpi=off".

[Jeff Lane  (bladernr)]

On 04/29/2012 09:04 AM, atomfrog wrote:
> Further information: It is possible to start Precise with the Boot
> Option "acpi=off".
>

Will have to try later, I've got too much work at the moment to come
back to that one. That's a good thought though, but not quickly
possible at the moment since these systems are all PXE booted.

If I get a moment in the next few days, I'll burn a USB key and try that.

--
Jeff Lane - Hardware Certification Engineer and Test Tools Developer
Ubuntu Ham: W4KDH
Freenode IRC: bladernr or bladernr_
gpg: 1024D/3A14B2DD 8C88 B076 0DD7 B404 1417 C466 4ABD 3635 3A14 B2DD

[atomfrog (to-matze-b)]

Ich have new Information. I tried a few things in the past days and actually i was sucessfull.
acpi=off disabled all my FN-Keys and the Battery-Indicator. The Options "noapic" or "nolapic" let precise also start and the FN-Keys and the Battery-Indicator works now. Unfortunately "noapic_timer" was no longer sucessfull.

[Marcel Hellwig (heks)]

I found out that:
a) it only affects x64 systems
b) it is not related to ubuntu only, but also to fedora (and so I think on all x64 systems)
c) it is related to the linux kernel, because I have a x64 windows and it works "fine" (as far you can call windows fine ;) )

d) to run a x64 system though, you cann add the following kernel parameters
    noapic pci=assign-busses apicmaintimer idle=poll reboot=cold,hard
      (http://ubuntuforums.org/showthread.php?t=1084622)
e) The debug boot options says additionally

    ACPI: Added _OSI(Processor Aggregator Device)
    ACPI: EC: Loop up EC in DSDT

You can also visit this thread:
http://forums.lenovo.com/t5/Linux-Discussion/Buggy-DSDT-for-ThinkPad-L420-and-probably-others/td-p/591955 that

I hope you will find a solution soon.

Regards

[Marcel Hellwig (heks)]

There is a new BIOS update on the lenovo page. It works now (at least for me under Fedora x64)
You can close this bug

[Marcel Hellwig (heks)]

Fix released on the lenovo page. Update your BIOS.

[Jeff Lane  (bladernr)]

Please do not close Ubuntu bugs based on "works for me on Fedora".

That being said, can you provide a link to the page on Lenovo's site with the updated BIOS?

[Marcel Hellwig (heks)]

Okay, I'm sorry for closing the bug report based on fedora facts.
But, everybody should be smart enough to use the internet to get the bios update from the lenovo page.
Also I can't give a link, because a) lenovo won't allow deep-links and b) you have to select for model on your own on this page http://support.lenovo.com/en_US/downloads/default.page

Should be enough ;)

[Jeff Lane  (bladernr)]

On 06/08/2012 11:20 AM, Marcel Hellwig wrote:
> Okay, I'm sorry for closing the bug report based on fedora facts.

No worries... :) it's still an active bug until I can get my guys to
officially verify that the BIOS update you found resolves it for my two
systems. No harm done!

> But, everybody should be smart enough to use the internet to get the bios update from the lenovo page.

Hahaha, you would think, but remember, this is the internetz. ;-)

> Also I can't give a link, because a) lenovo won't allow deep-links and b) you have to select for model on your own on this page http://support.lenovo.com/en_US/downloads/default.page

That's a valid point. I've asked my guys in the lab to hunt down that
BIOS update for the L420 and L520 and verify that it resolves the issue
I saw as well.

> Should be enough ;)

Hope so :) thanks a lot for finding that update, I have my fingers crossed.

--
Jeff Lane - Hardware Certification Engineer and Test Tools Developer
Ubuntu Ham: W4KDH
Freenode IRC: bladernr or bladernr_
gpg: 1024D/3A14B2DD 8C88 B076 0DD7 B404 1417 C466 4ABD 3635 3A14 B2DD

[atomfrog (to-matze-b)]

So, I just update the BIOS Update to the Version 1.17, thanks for the hint ;) , and now it works! :)
Ubuntu 64-Bit boots without any Problems and it seems, that all Functions are working.

But i think i have one little Bug detected. If i want to restart Ubuntu, it hangs bevor Ubuntu should shut down.

[Marcel Hellwig (heks)]

I have the same issue with reboot and shutdown.
Also check this:
     If you send your Laptop to S3 (suspend to RAM) and then wake it up
again, it goes off, out of the sudden. Can you confirm this?!

[atomfrog (to-matze-b)]

Shutdown works without any problems. Only reboot doesn't work.
I've also checked your problem with the S3-state and can it confirm. Same problem here.

[Ubuntu OneKonto (mmb329587)]

Hi,

I had also the problems with L420 until update the Bios to v1.17. But now, I have an other problem. When I use the laptop without AC-adapter (only battery) all works fine. But when I plugged in the AC-adapeter and only while the battery is charging the System will hang off completly after round-about 10 secondes. So always, when the L420 is charging the system will hang off after a few seconds.

With the bootoption "noapic" it works, and there is no problem.

But on my point of view, this is only a workaround.

So what is the real Problem here in detail? What can be done/what can I do for a real good solution?

Regards

[Joseph Salisbury (jsalisbury)]

@Ubuntu OneKonto,

I would suggest opening a new bug for your issue, so it is properly tracked and addressed.

[Stephen Dunn (stephendunn99)]

@Ubuntu OneKonto

Did you open a new bug? I am having the same issue as you.