There is no 2F Auth item in the 'login support form'

Bug #948449 reported by Julien Funk
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical SSO provider
Invalid
Low
Unassigned
Django Formassembly integration
Confirmed
Medium
Unassigned

Bug Description

There is no 2F Auth item in the 'login support form' - we should add a 2F Authentication form to the list.

Julien Funk (jaboing)
Changed in canonical-identity-provider:
importance: Undecided → High
assignee: nobody → Stuart Metcalfe (stuartmetcalfe)
Revision history for this message
Stuart Metcalfe (stuartmetcalfe) wrote :

> "We need to remove the device from your account to prevent someone
> using it to gain access to your account. Please phone the IS emergency
> helpline immediately!"
>
> You may notice that there is no helpline listed (also helpline is not a word,
> it is 2 words 'help line') - There is no link to a page which has this number
> and someone in the emergency situation of needing to call this number
> may find that they are unable to get emergency help.

This is a difficult one. I've discussed with IS and they would prefer not to have the staff helpline number on a publicly visible page (it needs to be public because a user may be unable to log in due to a lost/stolen 2f device. This also prevents us linking to any other public page with the number for the same reason. We'll need to consider this carefully in the internal messaging about the release of this new feature and, maybe, IS will need to review its decision if it causes a problem.

> (also helpline is not a word, it is 2 words 'help line')

Actually ... http://dictionary.reference.com/browse/helpline

> Also worth noting is that there is no 2F Auth item in the 'login support
> form' - we should add a 2F Authentication form to the list.

I agree with this so I'm changing the bug title/description to more specifically address it.

description: updated
summary: - Lost or Stolen device: No listed emergency 'helpline'
+ There is no 2F Auth item in the 'login support form'
Changed in canonical-identity-provider:
status: New → Confirmed
importance: High → Low
assignee: Stuart Metcalfe (stuartmetcalfe) → nobody
Changed in fa-django-integration:
status: New → Confirmed
importance: Undecided → Medium
Daniel Manrique (roadmr)
Changed in canonical-identity-provider:
status: Confirmed → Invalid
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