Age of Hold Request Not Being Considered

[Courtney Brown]

When the opportunistic hold targeter is looking for holds for the current item at the current location, the age of requests are not considered when selecting which hold to fill. The hold targeter should fill the oldest local hold first, rather than a random or more recent holds.

[Benjamin Kalish (bkalish)]

We do need to be careful here because of the very common use case in which library staff pulls a book for a patron who has called the library and expects to be able to pick up the book the same day. A librarian should be able to put the book on the holdshelf for the patron even if older holds exist.

[Galen Charlton (gmc)]

Adjusting the best-hold sort order settings (as documented at https://docs.evergreen-ils.org/eg/docs/latest/admin/Best_Hold_Selection_Sort_Order.html) to sort by the request time sooner may help here.

[Cheryl Middleton (cheryl-middleton)]

This has become a huge issue for our system, particularly with our Hotspot holds. They are a high demand item with limited number of holdings, and the wait time can be a couple months. As these are returned, they are being targeted for most recent holds instead of the oldest.