| 2023-01-11 19:52:40 |
Brett French |
bug |
|
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added bug |
| 2023-01-11 19:56:30 |
Brett French |
description |
Similar to the warnings that pop up in order to prevent patrons from accidentally deleting lists or paying bills, it may be helpful if patrons are given an alert asking them to confirm that they'd like to place a hold without choosing any of the options to be notified when the pickup is ready?
Use case is that while some patrons actually do not want to be contacted by their library when their holds have arrived, we're receiving an increase in reports from libraries that patrons are de-selecting all the notification settings when they place their holds, then being upset when they're not notified that the holds are in.
A pop up that warns, "If you place this hold, you will not be notified of its arrival." (or something similar) could be helpful in clearing up some of the issues.
Thanks
Brett |
Similar to the warnings that pop up in order to prevent patrons from accidentally deleting lists or paying bills, it may be helpful if patrons are given an alert asking them to confirm that they'd like to place a hold without choosing any of the options to be notified when the pickup is ready?
Currently, when a hold is placed and no notification preferences are selected, the system just places the hold. While it's certainly true that some users do not want to be contacted by their library when the hold arrives, we're seeing an increase in reports that patrons have de-selected all notification settings when they place their holds, then are upset that they're not being notified that the holds are in.
A pop up that warns users, "If you place this hold without selecting a notification option, you will not be notified of its arrival." (or something similar) when patrons attempt to place a hold without selecting a notification setting could be helpful in clearing up some of the issues.
Thanks
Brett |
|
| 2023-01-11 20:14:17 |
John Amundson |
bug |
|
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added subscriber John Amundson |
| 2023-01-12 14:56:30 |
Terran McCanna |
evergreen: status |
New |
Confirmed |
|
| 2023-01-12 14:56:33 |
Terran McCanna |
evergreen: importance |
Undecided |
Wishlist |
|
| 2023-02-02 16:29:37 |
Dan Guarracino |
bug |
|
|
added subscriber Dan Guarracino |
| 2024-01-18 16:34:34 |
Terran McCanna |
tags |
circ-holds circulation opac |
circ-holds circulation opac pullrequest |
|
| 2024-03-18 17:35:54 |
Terran McCanna |
tags |
circ-holds circulation opac pullrequest |
circ-holds circulation opac pullrequest signedoff |
|
| 2024-03-18 19:23:33 |
Terran McCanna |
tags |
circ-holds circulation opac pullrequest signedoff |
circ-holds circulation needswork opac pullrequest signedoff |
|
| 2024-03-18 19:23:49 |
Terran McCanna |
tags |
circ-holds circulation needswork opac pullrequest signedoff |
circ-holds circulation needswork opac |
|
| 2024-04-01 18:50:21 |
Michele Morgan |
evergreen: assignee |
|
Michele Morgan (mmorgan) |
|
| 2024-04-02 14:08:39 |
Michele Morgan |
evergreen: status |
Confirmed |
Fix Committed |
|
| 2024-04-02 14:08:43 |
Michele Morgan |
evergreen: milestone |
|
3.13-beta |
|
| 2024-04-02 14:08:47 |
Michele Morgan |
evergreen: assignee |
Michele Morgan (mmorgan) |
|
|
| 2024-04-02 14:09:45 |
Michele Morgan |
tags |
circ-holds circulation needswork opac |
circ-holds circulation opac signedoff |
|
| 2024-05-16 14:58:57 |
Evergreen Bug Maintenance |
evergreen: status |
Fix Committed |
Fix Released |
|
