Holdings editor times out with no warning

Bug #1954477 reported by Elaine Hardy
8
This bug affects 1 person
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Bug Description

The holdings editor times out with no warning. It will just stop responding and on redisplaying the tab at the browser, the error message Holdings editor timed out displays

Revision history for this message
Elaine Hardy (ehardy) wrote :

This is in 3.8

Michele Morgan (mmorgan)
tags: added: cat-holdingseditor
Revision history for this message
Stephanie Leary (stephanieleary) wrote :

The error message should include a link to get back to the record's holdings view.

tags: added: accessibility
tags: added: ux-empty-states
Revision history for this message
Stephanie Leary (stephanieleary) wrote :

The larger issue here is that timing out without warning the user or giving them the opportunity to extend their session violates WCAG 2.2.1: https://www.w3.org/TR/WCAG21/#timing-adjustable This is a pretty severe problem for assistive technology users.

See also bug 1894900 on timing out in the OPAC.

We can do any or all of the following to resolve the problem:

1. Add a timeout warning dialog, as in this example: https://accessibility.huit.harvard.edu/give-users-control-over-timeouts

2. Reset the time based on virtually any browser event (scroll, focus, change, blur, any keyboard or pointer event)

3. Clearly state the timeout duration

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