Password Reset Request Success/Failure Messages

[Jessica Woolford]

We have been encouraging the use of the password reset feature so that patrons can set up their own passwords, rather than having library staff assign them a password. As a result, libraries are getting some emails or calls when these requests fail (and sometimes when they succeed). It would save staff and patrons time if the OPAC could provide feedback on whether the patron's reset request succeeded or failed.

Suggested message on failure to find account - "Request failed - your account was not found. Please check your library card number or username and try again or contact your library for further assistance."

Suggested message if no email on account - "Request failed - your account does not have an email address. Please contact your library for further assistance."

Suggested message on success - "Success! You will receive an email with further instructions soon."