EDI Failed messages Lack Account Information

[Lynn Floyd]

Failed messages do not show up in the EDI Message Configuration.

These failed messages do not have an account assigned to them as most are connection problems.
The main error is "put FAILED: put to ftp.baker-taylor.com failed with error: Can't call method "put" on an undefined value at /usr/local/share/perl/5.18.2/OpenILS/Utils/RemoteAccount.pm line 584."

See IRC discussion: http://irc.evergreen-ils.org/evergreen/2019-11-13#i_426432

[Tiffany Little (tslittle)]

Lynn, when you say that they don't have an account assigned in the EDI Messages grid--so there's no EDI Account ID in that grid column? Is it possible that the provider that was used on a particular PO doesn't have the EDI Account specified?

[Lynn Floyd (lfloyd)]

There is an EDI Account associated with all Providers that use EDI. The problem is when a Put fails it does not add the account information into the EDI error message.

-----------------------------
Lynn Floyd
MIS Supervisor

Indiana State Library
https://www.in.gov/library/
315 W Ohio St
Indianapolis, IN 46202
317-232-3290
<email address hidden>

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Tiffany Little
Sent: Wednesday, November 13, 2019 4:13 PM
To: Floyd, Angelia Lynn <email address hidden>
Subject: [Bug 1852488] Re: EDI Failed messages Lack Account Information

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Lynn, when you say that they don't have an account assigned in the EDI Messages grid--so there's no EDI Account ID in that grid column? Is it possible that the provider that was used on a particular PO doesn't have the EDI Account specified?

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https://bugs.launchpad.net/bugs/1852488

Title:
  EDI Failed messages Lack Account Information

Status in Evergreen:
  New

Bug description:
  Failed messages do not show up in the EDI Message Configuration.

  These failed messages do not have an account assigned to them as most are connection problems.
  The main error is "put FAILED: put to ftp.baker-taylor.com failed with error: Can't call method "put" on an undefined value at /usr/local/share/perl/5.18.2/OpenILS/Utils/RemoteAccount.pm line 584."

  See IRC discussion: http://irc.evergreen-
  ils.org/evergreen/2019-11-13#i_426432

To manage notifications about this bug go to:
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[Tiffany Little (tslittle)]

Ah well, hope springs eternal for an easy fix. :)