Terminology of 'Text' option

Bug #1843462 reported by Meg Stroup
This bug affects 2 people
Affects Status Importance Assigned to Milestone

Bug Description

Evergreen 3.1.x, Chrome. Screenshot attached.

This is a wishlist or usability report. It comes up fairly often with catalogers who are new to Evergreen.

When you retrieve a record via search in the web staff client, you see a display that gives Location, Call Number/Copy Notes, Barcode, etc.

The "Text" option that appears in the call number/copy notes column can be confusing for catalogers and staff. When working on a item or record, staff tend to associate the word "text" with "text of the call number/copy notes column, which is where this is located" rather than "send a text to a mobile device."

The text option, as it is, is helpful. The confusion is that a cataloger will select "text," expecting to be able to edit the *text* or the call number or to add a copy note-- to deal with the literal text that appears in that column.

I suspect people are looking for a quick way to edit the call number (or to add a note) and automatically select this option rather than going as far as "barcode" and choosing "view" or "edit."

As much as anything, the placement of the text option is visually confusing. Unfortunately, I do not have a solution, but I was curious to hear if anyone else has run into this one when conducting training or otherwise.

Revision history for this message
Meg Stroup (mstroup) wrote :
Revision history for this message
Mary Llewellyn (mllewell) wrote :
  • Text to phone.docx Edit (161.9 KiB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)

We seem to have relabeled ours as "Text to phone."

Revision history for this message
Meg Stroup (mstroup) wrote :

I like this solution-- thank you for sharing that.

tags: removed: webstaffclient
Revision history for this message
Terran McCanna (tmccanna) wrote :

Noting that this is no longer an issue in the Angular staff catalog, but the label in the public OPAC still just reads "Text".

tags: added: opac terminology
removed: cataloging usability wishlist
Changed in evergreen:
status: New → Confirmed
summary: - text option is confusing in staff client
+ Terminology of 'Text' option
Changed in evergreen:
importance: Undecided → Low
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