Patron Search (specifying phone number) does not find patrons based on their notification phone numbers under user settings

Bug #1823085 reported by Nathan Eady on 2019-04-03
This bug affects 1 person
Affects Status Importance Assigned to Milestone

Bug Description

Steps to Reproduce:
1. Pull up a patron record
2. Click the Edit tab.
3. Scroll down to User Settings.
4. Under either Default Phone Number, or
   Default SMS/Text Number,
   enter a phone number different from any elsewhere on the record.
5. Save.
[... time passes, possibly weeks, or even months ...]
6. Search -> Search for Patrons
7. Enter the phone number in the Phone blank.
8. Click Search button.

Expected results:
Ideally, this should find the patron; or at least there should be a second blank on the search form for the notification phone number.

Actual results:
There appears to be no way to find the patron, based only on the phone number at which they are supposed to be getting notifications.

This can be a problem e.g. if SMS messages start bouncing.

At first I thought "Hmm, nobody has that number any more, must be they've changed their settings but nobody updated the already-placed holds." But it turns out the notification numbers aren't searched.

Revision history for this message
Garry Collum (gcollum) wrote :

Confirmed in 3.2.5

Changed in evergreen:
status: New → Confirmed
tags: added: patron search
Revision history for this message
Andrea Neiman (aneiman) wrote :

Still happening in 3.6

tags: removed: webstaffclient
tags: removed: search
Changed in evergreen:
importance: Undecided → Medium
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