Alert users that Hatch native application isn't installed

Bug #1815929 reported by Jason Boyer on 2019-02-14
This bug affects 2 people
Affects Status Importance Assigned to Milestone

Bug Description

In the event of a communications failure an error message is returned to the Hatch extension. It's currently logged (every 5 seconds, forever) on the extension's background page, but if we could somehow inform the client proper it could take a couple steps depending on the type of failure: 1. disable Hatch since it's clearly not working, and 2. point users to the download page on to install the native application. Then the user can try to re-enable Hatch and begin using it. I don't know how much effort would be required, but it may also be possible to change the extension icon to reflect the connection status, or give a link in the extension menu directly to the downloads page.

Jason Boyer (jboyer) on 2019-02-14
Changed in evergreen:
importance: Undecided → Wishlist
Jason Boyer (jboyer) wrote :

For example, here's what the console says if you install the extension but not the native application: "Hatch disconnected: Specified native messaging host not found." And Firefox: "Hatch disconnected: No such native application org.evergreen_ils.hatch"

Jennifer Weston (jweston) wrote :

+1 to alert users when native application is not installed
After spending too much time troubleshooting Hatch when the application was not installed, I can confirm the benefit of pointing new Hatch users to the download page on to install the native application.

Changed in evergreen:
status: New → Confirmed
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