Wishlist: easier workflow for canceling the hold when a held item is picked up by a friend or family member
Bug #1778100 reported by
Nathan Eady
This bug report is a duplicate of:
Bug #1661688: Want easy way to clear a hold when picked up by other patron.
Edit
Remove
This bug affects 1 person
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Evergreen |
New
|
Undecided
|
Unassigned |
Bug Description
Steps to Reproduce:
1. Item is held for Patron A
2. Patron A sends Patron B to the library to pick it up
3. Circulation staff check the item out to Patron B
Current Result:
The hold remains and will be filled again, unless circulation staff remember to look up Patron A, find the relevant hold, and cancel it.
Desired Result:
There really should be a more streamlined workflow for the circulation staff to cancel the now-obsolete hold. I imagine something on the checkout page, along the lines of "This item was held for Patron A. Click here if you wish to cancel that hold now."
To post a comment you must log in.
This functionality was added in the 3.1 series -- see bug 1661688.