Wishlist: easier workflow for canceling the hold when a held item is picked up by a friend or family member

Bug #1778100 reported by Nathan Eady
This bug affects 1 person
Affects Status Importance Assigned to Milestone

Bug Description

Steps to Reproduce:
 1. Item is held for Patron A
 2. Patron A sends Patron B to the library to pick it up
 3. Circulation staff check the item out to Patron B

Current Result:
The hold remains and will be filled again, unless circulation staff remember to look up Patron A, find the relevant hold, and cancel it.

Desired Result:
There really should be a more streamlined workflow for the circulation staff to cancel the now-obsolete hold. I imagine something on the checkout page, along the lines of "This item was held for Patron A. Click here if you wish to cancel that hold now."

Revision history for this message
Andrea Neiman (aneiman) wrote :

This functionality was added in the 3.1 series -- see bug 1661688.

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