Printer List Empty In Hatch Printer Settings
Bug #1756084 reported by
Robert J Jackson
This bug affects 4 people
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Evergreen |
Won't Fix
|
Undecided
|
Unassigned |
Bug Description
web client 3.0.5
Latest Hatch version (1.5) installed on this date
latest compatible Java 64 bit version installed on this date
Machine is Windows 7 64 bit OS
Hatch installs OK and appears to be running as expected. The list of printers under "Select Printers" is empty.
Multiple machines with same configuration and this issue exists on some while not on others!
Changed in evergreen: | |
status: | New → Confirmed |
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Hi Robert, could you check the contents of the extension browser console that are logged when then page is loaded and/or when navigating to the printer admin page?
If you see anything that looks like error messages, please post them here.
Docs on how to access the extension console are at the bottom of https:/ /evergreen- ils.org/ documentation/ install/ INSTALL_ Hatch.html in the section titled "Optional: Debugging The Chrome Extension".
It might also be useful to run the Hatch test script, see "Optional: Test Hatch" in the same doc.