SIP authentication sessions timeout in 2.11

Bug #1646638 reported by Blake GH on 2016-12-01
This bug affects 3 people
Affects Status Importance Assigned to Milestone

Bug Description

After upgrading to EG 2.11, we started getting reports of Bibliotheca self-check machines erroring. The error is "Database unavailable". After about 30 seconds, the machine logs in and everything is fine. After 10 minutes of inactivity, the machine repeats the issue.

Robert Soulliere (rcsoulliere) wrote :

Mohawk College upgraded to 2.12 and encountered this bug with our SIP server. We applied the solution provided by Dan and it seems to have fixed the issue for us.

System details:

Evergreen: 2.12.1
Linux: Ubuntu 16.04
selfcheck hardware: 3M SelfCheck and 3M SmarteChute

Could we confirm and commit the solution?

Kathy Lussier (klussier) wrote :

Hi Robert (or Blake),

Would you be able to add a signoff to the code, either by adding the signoff via git (instructions at or by adding a comment to the bug that says "I have tested this code and consent to signing off on it with my name, [enter name or consistent alias] and my email address, [enter email address]."


Dan Scott (denials) on 2017-05-03
Changed in evergreen:
status: New → Confirmed
milestone: none →
Chris Sharp (chrissharp123) wrote :

I forgot that PINES went live with that commit back in January. Signoff branch here:;a=shortlog;h=refs/heads/user/csharp/lp1646638_fix_sip_timeout

tags: added: pullrequest signedoff
Galen Charlton (gmc) wrote :

Pushed to master, rel_2_12, and rel_2_11. Thanks, Dan and Chris!

Changed in evergreen:
milestone: → 2.12.2
no longer affects: evergreen/2.12
Changed in evergreen:
importance: Undecided → Medium
status: Confirmed → Fix Committed
Changed in evergreen:
status: Fix Committed → Fix Released
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