Negtive balance produced when a lost item is checked in in amnesty mode. No payment has ever been made by staff. No billing has ever been voided by staff, either.

Bug #1642705 reported by on 2016-11-17
This bug affects 3 people
Affects Status Importance Assigned to Milestone

Bug Description

EG 2.10

We have a couple of cases that negative balance is produced when lost items were checked in in amnesty mode. There is no staff action on the billings or payments. When the items were marked lost, adjustment payments were added to offset the overdue fines. When the items were checked in in amnesty mode, lost charges were voided, overdue billings were voided, but nothing was done on the adjustment payments.

None of the Prohibit Negative Balance on Bills settings is set up for the library, which, I tend to believe, should be irrelevant.

Tina Ji

BC Libraries Co-op

Mike Rylander (mrylander) wrote :

I think that, in amnesty mode specifically, all adjust payments should go away, and other payments then handled according to settings. Does that seem right?

Dan Wells (dbw2) wrote :

I'm still letting this sink in, but one knee-jerk response is that we should continue to strive toward a linear billing timeline. There are certainly multiple ways to meet that goal.

One thing missing from the current code is protections against voiding a billing which is already adjusted. (Similarly, we already have protections against repeat adjustments.) Disallowing voids on adjusted billings would be good generally and also help this specific case, so something else to consider.

Dan Wells (dbw2) on 2018-04-26
tags: added: billing
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