misleading hold placement failure message

Bug #1319980 reported by Jason Etheridge on 2014-05-15
24
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Evergreen
Undecided
Unassigned

Bug Description

Consider the situation where a title has two items, one that is not permitted for holds by virtue of age protection, and the other is eligible.

Then consider Patron A, who has a penalty of PATRON_EXCEEDS_FINES, and Patron B, who has no penalties.

Patron A placing a hold on the title will get a hold placement failure, with the message pointing out the age protected item as the reason, when it was really the PATRON_EXCEEDS_FINES condition that caused it.

Patron B will successfully place the hold.

It may not be possible to intelligently pick one reason over another to display to the user in all cases; a simpler solution might be to show all failure reasons or--*horror*--none. Thoughts?

Kathy Lussier (klussier) wrote :

Posting a link to the IRC log where this idea was discussed further:

http://irc.evergreen-ils.org/evergreen/2014-05-15#i_97605

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