tpac: "no entries were found" message can be misleading

Bug #1103321 reported by Kathy Lussier
This bug affects 10 people
Affects Status Importance Assigned to Milestone

Bug Description

When a search in tpac times out, users receive a message saying that no entries were found for the entered search terms. This message is misleading, causing users and staff to believe that the library doesn't own anything matching the search terms when, in fact, they may have several items.

In a perfect world, our systems would quickly retrieve results before a time out occurs or users would not enter overly broad searches that lead to time outs, but, unfortunately, they do occur. The "no entries were found" message creates some frustration among users or staff who do not understand why the catalog can't retrieve results for titles that are on their shelves.

Ben Shum (bshum)
Changed in evergreen:
status: New → Triaged
Revision history for this message
Don Butterworth (don-butterworth) wrote :

This bug has been confirmed for our installations of both 2.5.2 and 2.6.0

Don Butterworth
Asbury Theological Seminary

Kathy Lussier (klussier)
Changed in evergreen:
status: Triaged → Confirmed
importance: Undecided → Medium
Revision history for this message
Elizabeth Thomsen (et-8) wrote :

Confirmed in 3.2 Beta 1

tags: added: opac search
removed: tpac
tags: added: accessibility
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