tpac: "no entries were found" message can be misleading
Bug #1103321 reported by
Kathy Lussier
This bug affects 10 people
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Evergreen |
Confirmed
|
Medium
|
Unassigned | ||
Bug Description
When a search in tpac times out, users receive a message saying that no entries were found for the entered search terms. This message is misleading, causing users and staff to believe that the library doesn't own anything matching the search terms when, in fact, they may have several items.
In a perfect world, our systems would quickly retrieve results before a time out occurs or users would not enter overly broad searches that lead to time outs, but, unfortunately, they do occur. The "no entries were found" message creates some frustration among users or staff who do not understand why the catalog can't retrieve results for titles that are on their shelves.
| Changed in evergreen: | |
| status: | New → Triaged |
Revision history for this message
| Don Butterworth (don-butterworth) wrote | #1 |
| Changed in evergreen: | |
| status: | Triaged → Confirmed |
| importance: | Undecided → Medium |
Revision history for this message
| Elizabeth Thomsen (et-8) wrote | #2 |
| tags: |
added: opac search removed: tpac |
| tags: | added: accessibility |
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This bug has been confirmed for our installations of both 2.5.2 and 2.6.0
Don Butterworth
Asbury Theological Seminary