Cannot connect to ICQ

[Hendrik Schrieber]

As of 18th November 2010, there's an issue which can be worked around by disabling SSL during ICQ login. Unfortunately, Empathy does not currently offer a way to do this, so you'll have to use the command line to change this option.

* Disable your ICQ account.
* In a terminal, run the following command:
   mc-tool update haze/icq/_3<your uin>0 bool:use-ssl=false

   - The extra '3' and '0' are deliberate!

   - For instance, if your ICQ username is '12345', run: mc-tool update haze/icq/_3123450 bool:use-ssl=false

   - If you get an unhelpful error telling you that ‘Method "GetAll" with signature "s" on interface "org.freedesktop.DBus.Properties" doesn't exist’ then use mc-tool list | grep icq to check what the identifier for your account is.

* Re-enable your ICQ account.

If this doesn't work, disable your ICQ account, wait 10 minutes, and try again.

A future release of the ICQ backend will improve the error reporting for this situation, and fix a bug which might cause your account to be locked for 10 minutes when this happens.

[Jacob Popov (j-a-popov)]

Confirm this on Ubuntu Maverick, Empathy 2.32.0.1

[ar (arjenmeijernl)]

Instantbird states: ICQ connection error

Recently users started to get an error ("Error: Unknown reason") while attempting to connect to ICQ. This is being tracked in bug 582. ...

Luckily there is an easy work around for now:

   1. Open the account manager ("Tools" > "Accounts")
   2. Select your ICQ account and click "Properties"
   3. On the "Advanced Options" tab change the "Server" to "login.icq.com" and deselect "Use SSL" and "Use clientLogin"

Other third party instant messaging clients using one of the "old" login servers were also affected.

However, Empathy does not have the option to use SSL and Use clientLogin with the ICQ protocol.

[Jakob Möllers (jakob-moellers-googlemail)]

Same on 10.04, Empathy 2.30.2

[Denis (iie4ehbka)]

fix is simple.

just run it in your gnome-terminal

mc-tool list
this will show you some lines. All you need is haze/icq/_....

mc-tool update haze/icq/_... bool:use-ssl=0

than just reconnect

sorry for my bad english

[Jakob Möllers (jakob-moellers-googlemail)]

perfect solution. thank you very much. ubuntu 10.04.1, empathy 2.30.2

[Vitali Kulikou (sabotatore)]

Disable SSL isn't better fix..

[eduardo (eddy-paredes)]

Thank you Denis, this really solves the problem!

[Alexey Shentyakov (alexey-shentyakov)]

Ubuntu 10.04 LTS
Linux ws-1 2.6.32-25-generic #45-Ubuntu SMP Sat Oct 16 19:52:42 UTC 2010 x86_64 GNU/Linux
Empathy 2.30.2

my ICQ account started to work after disabling SSL with mc-tool

[Jasper Frumau (jfrumau)]

Disabled SSL as well and this works, but this is of course just a work around. This is not a fix.

[Omer Akram (om26er)]

i am afraid people have to use workaround for now as it might have been caused due to a server side change on icq

[Vasya Pupkin (shadowlmd)]

Why was it changed to unknown? It still broken.

[Hendrik Schrieber (hennekn)]

It was changed because it is not a problem with Empathy but Telepathy-haze. Reported bug upstream.

[Florian Stoll (flostoll)]

after latest update of libpurple in maverick connection problem seems to be fixed

[pvradu (pvradu)]

Yeap, indeed, today's update solved the problem.

[Omer Akram (om26er)]

seems its fixed:

pidgin (1:2.7.3-1ubuntu3.2) maverick-proposed; urgency=low

  [ Chow Loong Jin ]
  * debian/patches/workaround-msn-ssl-failure.patch: Workaround SSL
    connectivity issues with MSN (LP: #676972)

  [ Felix Geyer ]
  * debian/patches/62_icq_server_changes.patch: Adapt to ICQ server changes.
  * debian/patches/63_icq_server_migration.patch: Migrate existing accounts to
    the new login server names. (LP: #675903)

[TiloBunt (til0)]

Still have this in 10.04 with Empathy 2.30.3 (checked for updates today)

Linux t-laptop 2.6.32-26-generic #47-Ubuntu SMP Wed Nov 17 15:58:05 UTC 2010 x86_64 GNU/Linux

Will this be fixed in 10.04 ?

[Vasya Pupkin (shadowlmd)]

Why isn't it still fixed in 10.04?

[Vasya Pupkin (shadowlmd)]

Dear maintainers, can you PLEASE include the fix into 10.04 LONG TIME SUPPORT distribution?

[Omer Akram (om26er)]

> Why isn't it still fixed in 10.04?
the thing is that the patch that fixed this issue in maverick does not apply to the version of pidgin in 10.04 now i really dont know what we'll do :(

[Joshua Pease (joshua-pease)]

I was not able to get this to work with 10.04 Empathy 2.30.3 myself, but I am currently upgrading to 10.10...will give it a go there.

[Omer Akram (om26er)]

you dont need to upgrade empathy you need updated libpurple

On Thu, Dec 2, 2010 at 11:29 PM, Joshua Pease <email address hidden>wrote:

> I was not able to get this to work with 10.04 Empathy 2.30.3 myself, but
> I am currently upgrading to 10.10...will give it a go there.
>
> --
> You received this bug notification because you are a member of
> Telepathy, which is the registrant for Empathy.
> https://bugs.launchpad.net/bugs/676060
>
> Title:
> Cannot connect to ICQ
>
> --
> Ubuntu-telepathy mailing list
> <email address hidden>
> Modify settings or unsubscribe at:
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-telepathy
>

[Vasya Pupkin (shadowlmd)]

> now i really dont know what we'll do

I see two solutions:
1. Create patch for pidgin used on 10.04 based on working patch for newer version.
2. Update pidgin/libpurple version in 10.04.

I believe, both solutions are much better than leaving broken package for months.

[daqron (daqron)]

None of the SSL workarounds posted here are working for me. Can't connect to ICQ on either Empathy or Pidgin since sometime in mid-November. Using latest libpurple and empathy packages on Lucid 64-bit.

[Felix (apoapo)]

I upgraded to maverick and it works now. Maverick has newer packages than Lucid..

I thought the LTS release would be appropiate for none-geek users. I had to update them to maverick just for icq.. LTS should have such a fix first!!

[Mr. Blonde (mr.blonde)]

Status should be changed back to confirmed, as the bug still isn't fixed in the LTS release. Nice long term support right there, leaving packages broken for as long as possible.

[Omer Akram (om26er)]

marking this bug duplicate of bug 675903 because the fixing needs to be in pidgin/libpurple i have nominated that bug for lucid so that we have a bug task created.

[Nikolay (nkitanov)]

Strange but again today I was hit about this bug. Two weeks ago I updated to maverick and everything was fine until today. This morning again the same network error in Empathy. I tried to reapply the patch proposed above but no success. Is it only with me...?

[Vasya Pupkin (shadowlmd)]

Empathy sucks. I'm using Miranda IM via Wine and it works perfectly. Well, almost. At least their developers are able to catch up with protocol changes within one day.

[Ing. Josef Klotzner (josef-klotzner)]

i am just "user" in this case, but this is not duplicate to 675903, because this feed is related to
Empathy
whereas 675903 is related to pidgin.

The point is, it is not solved in Empathy also in Lucid Lynx, if downloading latest version 2.30.3

I can definitly confirm, that described switch off of SSL works also on my machine(s) with 32 and also 64 bit version of Lynx.
So i can not confirm to daqron, that it does not work on 64 bit system ! It definitly works also there.

Therefore please deploy an update for all the other poor :) users of Lucid Lynx LONG TIME Support.
Thank you for all !! :)

[Vasya Pupkin (shadowlmd)]

It's fixed in 10.04 now, by the way.

[TiloBunt (til0)]

Still not!! working

10.04 with Empathy 2.30.3 (checked for updates today)

Linux t-laptop 2.6.32-27-generic #49-Ubuntu SMP Thu Dec 2 00:51:09 UTC 2010 x86_64 GNU/Linux

libpurp. pack:
1:2.6.6-1ubuntu4.2

[Vasya Pupkin (shadowlmd)]

I guess you have to add "proposed" repository in order to get latest fixes. It works for me like a charm.