Multiple telepathy accounts being created

Bug #1439566 reported by Joe Odukoya on 2015-04-02
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical System Image
High
Bill Filler
dialer-app
Undecided
Tiago Salem Herrmann
telephony-service (Ubuntu)
High
Tiago Salem Herrmann
telephony-service (Ubuntu RTM)
Undecided
Unassigned

Bug Description

I'm am getting very strange errors when dialling calls (two of which are illustrated in the attached video).
Dialling a call does one of the following:

1 - seems to think I have two active calls going and presents the UI that would allow me to convert hem into a conference call

2 - results in all numbers disappearing from the screen and the call actually failing

3 - places the call correctly but the hangup button does not appear resulting in no way of hanging up the call

I've attached the movie showing issues 1 & 2.

I am on RTM proposed r261

Related branches

Joe Odukoya (jodukoya) wrote :
Jonathan Cave (jocave) wrote :

ofono calls list during the above

Jonathan Cave (jocave) wrote :
Jonathan Cave (jocave) wrote :
Changed in dialer-app:
assignee: nobody → Gustavo Pichorim Boiko (boiko)
Pat McGowan (pat-mcgowan) wrote :

Per Joe the condition remains across reboots and an update

Changed in dialer-app:
assignee: Gustavo Pichorim Boiko (boiko) → Tiago Salem Herrmann (tiagosh)
Tiago Salem Herrmann (tiagosh) wrote :

Can you paste the output of "mc-tool dump" ?

Joe Odukoya (jodukoya) wrote :

     Account: ofono/ofono/account3
Display Name: SIM 2
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: nosim (1) ""
   Requested: available (2) ""
    Changing: no

      (string) modem-objpath = /ril_1

------------------------------------------------------------

     Account: ofono/ofono/account2
Display Name: SIM 1
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: registered (2) "vodafone UK"
   Requested: available (2) ""
    Changing: no

      (string) modem-objpath = /ril_0

------------------------------------------------------------

     Account: ofono/ofono/account1
Display Name: SIM 2
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: nosim (1) ""
   Requested: available (2) ""
    Changing: no

      (string) modem-objpath = /ril_1

------------------------------------------------------------

     Account: ofono/ofono/account0
Display Name: SIM 1
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: registered (2) "vodafone UK"
   Requested: available (2) "online"
    Changing: no

      (string) modem-objpath = /ril_0

Tiago Salem Herrmann (tiagosh) wrote :

running the following commands will actually fix the issue, but it's important to understand why you ended up with 4 accounts instead of two.
--
mc-tool remove ofono/ofono/account2
mc-tool remove ofono/ofono/account3
reboot
--

Bill Filler (bfiller) on 2015-04-03
Changed in telephony-service (Ubuntu):
assignee: nobody → Tiago Salem Herrmann (tiagosh)
importance: Undecided → High
Changed in dialer-app:
status: New → Invalid
Changed in telephony-service (Ubuntu):
status: New → Confirmed
Changed in canonical-devices-system-image:
assignee: nobody → Bill Filler (bfiller)
Bill Filler (bfiller) on 2015-04-09
Changed in canonical-devices-system-image:
status: New → In Progress
importance: Undecided → High
milestone: none → ww15-2015
summary: - Dialling a call giving strange errors
+ Multiple telepathy accounts being created
Changed in telephony-service (Ubuntu):
status: Confirmed → In Progress
Changed in canonical-devices-system-image:
milestone: ww15-2015 → ww17-2015
Changed in telephony-service (Ubuntu):
status: In Progress → Fix Released
affects: dialer-app → telephony-service
affects: telephony-service → dialer-app
tags: added: hotfix
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package telephony-service - 0.1+15.04.20150421~rtm-0ubuntu1

---------------
telephony-service (0.1+15.04.20150421~rtm-0ubuntu1) 14.09; urgency=medium

  [ Gustavo Pichorim Boiko ]
  * Add sanity check to ofono-setup. (LP: #1439566)
 -- CI Train Bot <email address hidden> Tue, 21 Apr 2015 14:47:19 +0000

Changed in telephony-service (Ubuntu RTM):
status: New → Fix Released
Changed in canonical-devices-system-image:
milestone: ww17-2015 → ww19-ota
Changed in canonical-devices-system-image:
status: In Progress → Fix Committed
Changed in canonical-devices-system-image:
status: Fix Committed → Fix Released
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