Cinnamon crashes - mouse on zotero field in libreoffice

[J. Germer]

Hi!
System: Mint 13 Cinnamon 64-bit
Reproduction: Hover mouse on zotero field in libreoffice writer.
Symptoms: Blue horizontal lines appear in writer and cinnamon crashes eventually.
Expectation: Libreoffice to run smooth as in gnome edition.
Occurance: Always.
Thanx,
JG

[Robert Knight (robertknight)]

When hovering the mouse over a field created by an add-in in LibreOffice, the complete field code for the field is displayed in the tooltip. If the field code is lengthy, this can result in a very wide tooltip window being created.

Aside from looking ugly, this can cause some Linux systems with certain graphics drivers (NVidia and nouveau seem to be affected in particular when using Compiz or Gnome Shell) to hang.

This affects users of the Mendeley Desktop and Zotero reference management tools which both use field codes to store JSON blobs containing complete metadata for cited documents.

See the 'Hovering over Zotero citations in LibreOffice makes Compiz and Gnome Shell crash' section at http://www.zotero.org/support/word_processor_plugin_troubleshooting and Mendeley issues http://support.mendeley.com/customer/portal/questions/531105-libreoffice-plugin-crashes-gnome-3 , http://support.mendeley.com/customer/portal/questions/278350-openoffice-3-2-mendeley-desktop-1-3-2-ubuntu-1-4-lts-black-bar-spans-all-monitors-on-hover

[Robert Knight (robertknight)]

For more details on an affected system, see http://forums.zotero.org/discussion/23098

[Jmadero-dev (jmadero-dev)]

I'm confused by the link you provided, it says specifically that they think it's a Ubuntu issue....are you suspecting that it's a LibO issue? Also, is there any way that you can just attach a document that we can quickly open and hover over to see the crash? Marking as NEEDINFO. Please comment and attach document if possible then reopen as UNCONFIRMED. Thanks for your patience, we'll try to track this down if it's our bug

[nico (romano-nicola)]

(In reply to comment #2)

It is not an Ubuntu issue, the same happens under FC16.

[cement_head (andorjkiss)]

The workaround is to go into LibreOffice>Tools>Options

Uncheck 'Tips'

Close Dialogue

[Jmadero-dev (jmadero-dev)]

As two users independently see the issue, marking as NEW and prioritizing.

Critical (crash, loss of data)
High (default, seems appropriate)

@Users - please update version field for what the earliest version you see this issue on. Thanks!

[Robert Knight (robertknight)]

Hello Joel,

The affected versions of OpenOffice are 'whatever versions have displayed the full field code in field tooltips'. I'm afraid I don't know what version that is but I know it has been an issue since the pre-LibreOffice era. I suspect the problem came to light initially not because of a change in OpenOffice but because users starting using (Compiz, Graphics driver) combinations which exhibited the problem.

I'd hope the fix should be relatively simple - elide the tooltip for fields since it isn't useful to have them longer than say, Tweet-length.

[Fry Haag (fry.haag)]

Hey,
same here.
Linux Mint Debian Edition 64bit with Cinnamon 1.6.
LibreOffice Writer+Zotero (Firefox plugin) makes Cinnamon restart randomly and eventually crash.
Log files show nothing.
I have no idea what's going on, but a fix would be great!

[Aurelien Naldi (aurelien.naldi)]

I have been affected as well on fedora 18 (LO 3.6.6), running gnome-shell (3.6) and with citation inserted by mendeley instead of zotero.
Disabling tips solves it for now, but I do miss them in other areas: truncated tips would be so much better!

Did anyone test if this still happens with LO 4.0 ?

[Caolanm (caolanm)]

http://cgit.freedesktop.org/libreoffice/core/commit/?id=912ecaf565e68d2ca3fb9584712313e712749f75

[Robert Knight (robertknight)]

Thanks Caolán!

[Adolfo Jayme Barrientos (fitojb)]

Integrated to -4-3: http://cgit.freedesktop.org/libreoffice/core/commit/?h=libreoffice-4-3&id=d5482208ba905df70e4012f5f5f0d9bc8bac443a