complete system hang

[Chris Jones]

brand new mini9 received today, it's been used for most of the day (with various shutdowns and suspends along the way).
Earlier on it was being used only to browse a Hastymail webmail site and the machine entirely locked up, no mouse movement and I had to hard power it off by holding down the power button for a few seconds.

Not the most helpful bug report, I realise, but it wasn't in a particularly easy state to collect any debugging info.

[Chris Gregan (cgregan)]

Two questions:
1) Is this a unit that shipped with Ubuntu and are you still running the shipping image?
2) Was the hang right after waking from suspend or was the desktop up for a while?

[Chris Jones (cmsj)]

1) It was shipped with Ubuntu. It's pretty much the lowest possible spec available as I wanted a cheap one for my mum!
2) It wasn't immediately after suspending, my mum was browsing her webmail and checking the spam for deletion when it froze.

I thought I'd applied all of the available updates, but this morning it is saying there are more available, so I will apply those, and dig around in logs for any indication of what may have happened.
Unfortunately after today I will not be near the device itself for some time, but I have asked my mum to keep track of any further hangs.