Amazon S3 Permission denied

[Lisa Munro]

Hi,

Thanks much for this great software! I've been happily backing up with Deja Dup to an external drive, but would like to have a second copy with my Amazon S3 account. I'm using Deja Dup 14.1 on Linux Mint 9. I can configure the preferences to backup to my Amazon account (which is active), but when I get to entering the Secret Key (copied and pasted from the my account), the backup fails with the message "Permission Denied." I have this working fine on another computer running Ubuntu 10.04, so I'm not quite sure what the problem is here.

Any ideas appreciated!

Many thanks!
Best,
LIsa

[Michael Terry (mterry)]

Can you do me a favor and try the package update in https://launchpad.net/~deja-dup-team/+archive/stable-testing ? See if that fixes it for you.

[Lisa Munro (lisalynnmunro)]

Hi Michael,

Thanks much for the help!

I added the package update as you suggested and now have Deja Dup 14.2. This appears to have gotten me past the "Permission Denied" Error and now i can at least get Deja Dup to prepare to back up. The backup still fails, though, as I now receive the error "Bad Encryption Password." I don't recall ever putting a password on the backup and have tried both checking and unchecking the encryption box in the preferences.

Thoughts?
Many thanks!

Best,
Lisa

[Michael Terry (mterry)]

Great! Sorta. :)

It sounds like Deja Dup is finding an encrypted backup, but the password you are using isn't the right one...

You talk about using multiple computers. Make sure they aren't both backing up to the same folder inside S3 (or it will confuse Deja Dup's incremental backups).

If you've already made sure that they are in different folders, try backing up to yet another folder in S3. This will create a fresh backup in that location and at least avoid Deja Dup finding an encrypted backup on S3 already.

This isn't really a 'fix', but it avoids the problem. Are you sure you never entered an encryption password? When you click 'encrypt backup', does Deja Dup prompt you for a password? You might have a saved password you don't remember. Go to "Applications->Accessories->Passwords and Encryption Keys" and see if you have a saved password for "Deja Dup backup passphrase".

[Lisa Munro (lisalynnmunro)]

Hi Michael,

Thanks so much for the help! You were quite right--I was indeed trying to back up my Ubuntu and LInux Mint computer to the same folder. (D'oh!)

All is now working as it should! :)

Many thanks for all your help and for such great software.

Best,
Lisa