Can't backup to Google Drive GSuite account

Bug #1787248 reported by Vladislav Shumkin on 2018-08-15
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Déjà Dup

Bug Description

The folder has been created in Drive and has some 200+ files named *.vol*.difftar.gpg, so I assume initial backup was done at least partially. But subsequent backups are failing with this message:

Giving up after 5 attempts. Error: gdata-service-error-quark: Error code 500 when querying: {
 "error": {
  "errors": [
    "domain": "global",
    "reason": "internalError",
    "message": "Internal Error"
  "code": 500,
  "message": "Internal Error"

And rarely failing with this message:

 Giving up after 5 attempts. Error: gdata-service-error-quark: Authentication required: {
 "error": {
  "errors": [
    "domain": "global",
    "reason": "authError",
    "message": "Invalid Credentials",
    "locationType": "header",
    "location": "Authorization"
  "code": 401,
  "message": "Invalid Credentials"

My guess that it may be connected with the fact that I use corporate GSuite Drive for backup and it works somehow different in comparison with regular Google Drive.

1. lsb_release -d
Description: Ubuntu 18.04.1 LTS

2. dpkg-query -W deja-dup duplicity
deja-dup 37.1-2fakesync1
duplicity 0.7.17-0ubuntu1

3. gsettings list-recursively org.gnome.DejaDup > /tmp/deja-dup.gsettings
org.gnome.DejaDup last-restore ''
org.gnome.DejaDup periodic true
org.gnome.DejaDup periodic-period 1
org.gnome.DejaDup full-backup-period 90
org.gnome.DejaDup backend 'goa'
org.gnome.DejaDup last-run ''
org.gnome.DejaDup nag-check ''
org.gnome.DejaDup prompt-check 'disabled'
org.gnome.DejaDup root-prompt true
org.gnome.DejaDup include-list ['/home/spurlos']
org.gnome.DejaDup exclude-list ['/home/spurlos/.config/composer/cache', '/home/spurlos/snap/spotify/common/.cache/spotify/Data',
org.gnome.DejaDup last-backup ''
org.gnome.DejaDup allow-metered false
org.gnome.DejaDup delete-after 0
org.gnome.DejaDup.Rackspace username ''
org.gnome.DejaDup.Rackspace container 'spurlos-Aspire-E1-571'
org.gnome.DejaDup.S3 id ''
org.gnome.DejaDup.S3 bucket ''
org.gnome.DejaDup.S3 folder 'spurlos-Aspire-E1-571'
org.gnome.DejaDup.OpenStack authurl ''
org.gnome.DejaDup.OpenStack tenant ''
org.gnome.DejaDup.OpenStack username ''
org.gnome.DejaDup.OpenStack container 'spurlos-Aspire-E1-571'
org.gnome.DejaDup.GCS id ''
org.gnome.DejaDup.GCS bucket ''
org.gnome.DejaDup.GCS folder 'spurlos-Aspire-E1-571'
org.gnome.DejaDup.Local folder '/home/spurlos/deja-dup'
org.gnome.DejaDup.Remote uri ''
org.gnome.DejaDup.Remote folder 'spurlos-Aspire-E1-571'
org.gnome.DejaDup.Drive uuid ''
org.gnome.DejaDup.Drive icon ''
org.gnome.DejaDup.Drive folder '$HOSTNAME'
org.gnome.DejaDup.Drive name ''
org.gnome.DejaDup.GOA id 'account_1533719103_0'
org.gnome.DejaDup.GOA folder 'spurlos-Aspire-E1-571'
org.gnome.DejaDup.GOA type 'google'
org.gnome.DejaDup.File short-name ''
org.gnome.DejaDup.File type 'normal'
org.gnome.DejaDup.File migrated true
org.gnome.DejaDup.File name ''
org.gnome.DejaDup.File path 'file:///home/spurlos/deja-dup'
org.gnome.DejaDup.File uuid ''
org.gnome.DejaDup.File icon ''
org.gnome.DejaDup.File relpath @ay []

4.1 internalError deja-dup.log
4.2 authError deja-dup.log

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