Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: Input/output error (0)

[Marek Wasenczuk]

Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: Input/output error (0)

**Distro
Ubuntu 18.04.2 LTS

**Versions
deja-dup 37.1-2fakesync1ubuntu0.1
duplicity 0.7.17-0ubuntu1.1

**contents of "/tmp/deja-dup.gsettings" after running "gsettings list-recursively org.gnome.DejaDup > /tmp/deja-dup.gsettings"

org.gnome.DejaDup last-restore ''
org.gnome.DejaDup periodic true
org.gnome.DejaDup periodic-period 7
org.gnome.DejaDup full-backup-period 90
org.gnome.DejaDup backend 'drive'
org.gnome.DejaDup last-run '2019-03-14T01:31:20.860377Z'
org.gnome.DejaDup nag-check '2019-01-31T01:36:20.855909Z'
org.gnome.DejaDup prompt-check 'disabled'
org.gnome.DejaDup root-prompt true
org.gnome.DejaDup include-list ['$HOME']
org.gnome.DejaDup exclude-list ['$TRASH', '$DOWNLOAD', '/home/(deleted)/Videos', '/home/(deleted)/VirtualBox VMs']
org.gnome.DejaDup last-backup '2019-03-14T01:31:20.860377Z'
org.gnome.DejaDup allow-metered false
org.gnome.DejaDup delete-after 182
org.gnome.DejaDup.Rackspace username ''
org.gnome.DejaDup.Rackspace container '(machine name)'
org.gnome.DejaDup.S3 id ''
org.gnome.DejaDup.S3 bucket ''
org.gnome.DejaDup.S3 folder '(machine name)'
org.gnome.DejaDup.OpenStack authurl ''
org.gnome.DejaDup.OpenStack tenant ''
org.gnome.DejaDup.OpenStack username ''
org.gnome.DejaDup.OpenStack container '(machine name)'
org.gnome.DejaDup.GCS id ''
org.gnome.DejaDup.GCS bucket ''
org.gnome.DejaDup.GCS folder '(machine name)'
org.gnome.DejaDup.Local folder '(machine name)'
org.gnome.DejaDup.Remote uri ''
org.gnome.DejaDup.Remote folder '(machine name)'
org.gnome.DejaDup.Drive uuid '06FC2D4F6BE45252'
org.gnome.DejaDup.Drive icon '. GThemedIcon drive-harddisk-usb drive-harddisk drive'
org.gnome.DejaDup.Drive folder 'backup'
org.gnome.DejaDup.Drive name '250 GB Volume'
org.gnome.DejaDup.GOA id ''
org.gnome.DejaDup.GOA folder '(machine name)'
org.gnome.DejaDup.GOA type ''
org.gnome.DejaDup.File short-name '250 GB Volume'
org.gnome.DejaDup.File type 'volume'
org.gnome.DejaDup.File migrated true
org.gnome.DejaDup.File name 'Toshiba USB 2.0 Ext. HDD: 250 GB Volume'
org.gnome.DejaDup.File path 'file:///media/sunye/06FC2D4F6BE45252/backup'
org.gnome.DejaDup.File uuid '06FC2D4F6BE45252'
org.gnome.DejaDup.File icon '. GThemedIcon drive-harddisk-usb drive-harddisk drive'
org.gnome.DejaDup.File relpath b'backup'

**Running "DEJA_DUP_DEBUG=1 deja-dup --backup | tail -n 1000 > /tmp/deja-dup.log" starts the backing up, which terminates with a pop-up window in which it reads:

Backup Failed
Failed with an unknown error.

Traceback (innermost last):
  File "/usr/bin/duplicity", line 1555, in <module>
    with_tempdir(main)
  File "/usr/bin/duplicity", line 1541, in with_tempdir
    fn()
  File "/usr/bin/duplicity", line 1393, in main
    do_backup(action)
  File "/usr/bin/duplicity", line 1522, in do_backup
    check_last_manifest(col_stats) # not needed for full backup
  File "/usr/bin/duplicity", line 1227, in check_last_manifest
    last_backup_set.check_manifests()
  File "/usr/lib/python2.7/dist-packages/duplicity/collections.py", line 201, in check_manifests
    remote_manifest = self.get_remote_manifest()
  File "/usr/lib/python2.7/dist-packages/duplicity/collections.py", line 235, in get_remote_manifest
    manifest_buffer = self.backend.get_data(self.remote_manifest_name)
  File "/usr/lib/python2.7/dist-packages/duplicity/backend.py", line 684, in get_data
    fin = self.get_fileobj_read(filename, parseresults)
  File "/usr/lib/python2.7/dist-packages/duplicity/backend.py", line 676, in get_fileobj_read
    self.get(filename, tdp)
  File "/usr/lib/python2.7/dist-packages/duplicity/backend.py", line 395, in inner_retry
    % (n, e.__class__.__name__, util.uexc(e)))
  File "/usr/lib/python2.7/dist-packages/duplicity/util.py", line 79, in uexc
    return ufn(unicode(e).encode('utf-8'))
 UnicodeDecodeError: 'ascii' codec can't decode byte 0xe2 in position 58: ordinal not in range(128)

**The contents of the file "/tmp/deja-dup.log" omitted because space limitations

[mikeyphi (mikeyphi)]

I have also had this error for the past 4 days.

[Lawerence Gray (ljg2305)]

I too have been seeing this error recently

[A. Lloyd Flanagan (a-lloyd-flanagan)]

I get "g-io-error-quark: Invalid reply received (0)" Haven't the foggiest whether this is the same error or a different one. These error messages are absolutely useless.

[A. Lloyd Flanagan (a-lloyd-flanagan)]

OK, root cause of my error was a permissions problem with an sftp server mounted by gvfsd as a file system. YMMV

[Vej (vej)]

Hello Marek, mikeyphi and Lawrence!

On what target are you backing up? Is it an sftp server as in #4?

Also add the following informations please, so the developers know what this is about:

1. The distribution of Linux you're using:
    lsb_release -d

2. The version of deja-dup and duplicity:
    (if on Ubuntu or Debian:)
    dpkg-query -W deja-dup duplicity

    (if on Fedora or other RPM-based systems:)
    rpm -q deja-dup duplicity

3. The file /tmp/deja-dup.gsettings after running the following line (you may want to scrub the file of any incriminating file names or details):
    gsettings list-recursively org.gnome.DejaDup > /tmp/deja-dup.gsettings

4. The file /tmp/deja-dup.log after running the appropriate line below and replicating the problem (you may want to scrub the log of any incriminating file names or details):

 * If you're having problems backing up:
    DEJA_DUP_DEBUG=1 deja-dup --backup | tail -n 1000 > /tmp/deja-dup.log

The first one providing this information can set the status to "Confirmed".

Thanks

Vej

[Herbert Smith (confussed)]

Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: Input/output error (0)

[Herbert Smith (confussed)]

I am New and don't understand what you are asking? I was trying to bring back my machine from a earlier Bug attack but I can not get my data because of this new bug. Now how do I do that? I really need this data back I am using my 1 TB external hdd which i don't keep plunged in all the time because I need to trust something working right. Now I'm sorry if I have offended some one but how do nI get this data from my backup. Please. How do I meet the status of a valid problem. If I can't trust Ubuntu with my data Who should I turn to? I never had this type of problems with That other operting system that start with a W or do I need to get virus protectors or what. I need this back up data tell me in plain english What I have to do to get it! I am asking pretty please or is there some other way I need to go to to get my Data Back. Thank you for your attention. Here is what I got trying to use my external drive: "Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: Input/output error (0)". I got this message after I started my backup deja and I mean just as I started the backup program I did not get anything restored. Now, What the do I do to get this marvelous operating system working right again.

[Vej (vej)]

Please do not convert other peoples bugs to questions without following the proper documentation when and how to do this:

https://wiki.ubuntu.com/Bugs/Triage?action=show&redirect=Bugs%2FHowToTriage#Converting_a_bug_report_to_a_question

Reopening this bug.

[Fabrice Raymond (fabrius-c)]

Hello,

First, sorry for my English, I'm French speaker.
I have the same problem with this message.

So I respond to Vej (#5) :

Here the result of the command :

lsb_release -d
Description: Ubuntu 16.04.4 LTS

dpkg-query -W deja-dup duplicity
deja-dup 34.2-0ubuntu1.1
duplicity 0.7.06-2ubuntu2

The file /tmp/deja-dup.gsettings
org.gnome.DejaDup last-restore ''
org.gnome.DejaDup periodic true
org.gnome.DejaDup full-backup-period 90
org.gnome.DejaDup backend 'file'
org.gnome.DejaDup last-run '2018-04-19T01:52:02.519206Z'
org.gnome.DejaDup nag-check '2018-04-05T14:55:54.519493Z'
org.gnome.DejaDup prompt-check '2017-07-16T09:38:02.273911Z'
org.gnome.DejaDup root-prompt true
org.gnome.DejaDup include-list ['$HOME']
org.gnome.DejaDup exclude-list ['$TRASH', '$DOWNLOAD']
org.gnome.DejaDup last-backup '2018-04-19T01:52:02.519206Z'
org.gnome.DejaDup periodic-period 7
org.gnome.DejaDup delete-after 182
org.gnome.DejaDup.S3 id ''
org.gnome.DejaDup.S3 bucket ''
org.gnome.DejaDup.S3 folder 'Ordinateur-de-Fabrice'
org.gnome.DejaDup.OpenStack authurl ''
org.gnome.DejaDup.OpenStack tenant ''
org.gnome.DejaDup.OpenStack username ''
org.gnome.DejaDup.OpenStack container 'Ordinateur-de-Fabrice'
org.gnome.DejaDup.GCS id ''
org.gnome.DejaDup.GCS bucket ''
org.gnome.DejaDup.GCS folder 'Ordinateur-de-Fabrice'
org.gnome.DejaDup.GDrive email ''
org.gnome.DejaDup.GDrive folder '/deja-dup/Ordinateur-de-Fabrice'
org.gnome.DejaDup.Rackspace username ''
org.gnome.DejaDup.Rackspace container 'Ordinateur-de-Fabrice'
org.gnome.DejaDup.File path 'file:///home/fabrice/deja-dup'
org.gnome.DejaDup.File short-name 'MY PASSPORT'
org.gnome.DejaDup.File uuid 'E65D-8392'
org.gnome.DejaDup.File icon '. GThemedIcon drive-harddisk-usb drive-harddisk drive'
org.gnome.DejaDup.File relpath b'Backup'
org.gnome.DejaDup.File name 'WD My Passport 07A8: MY PASSPORT'
org.gnome.DejaDup.File type 'volume'

The file /tmp/deja-dup.log (DEJA_DUP_DEBUG=1 deja-dup --backup | tail -n 1000 > /tmp/deja-dup.log)
It's been a half hour I run the command and still nothing happen.
Here a print-screen of my computer: https://framapic.org/2Zip3xQEvUt8/SqFxOOTu0lEP.png
When I got a respond to post, I come back.

Thank you in advance for your help.

Fabrice

[Fabrice Raymond (fabrius-c)]

Hello again,

Two hours later, I got the result of the DEJA_DUP_DEBUG=1 deja-dup --backup | tail -n 1000 > /tmp/deja-dup.log
You can have the file here : https://framadrop.org/r/u7FZmahW__#bYDdlqX2T1Hego7pSoqvUmwgnm3sOjlGDrXed9OkKXg=

And I forgot to say I'm using a usb hdd formated in FAT32.

If you need more information, don't hesitate to contact me!

Thank you,
Fabrice

[Fabrice Raymond (fabrius-c)]

Hello everybody,

Vej, I'm sorry, I just see that I don't have this message : Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: Input/output error (0)

I've got this one : Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: File too large (0)

But the result of the command you gave me is still good.
Do you wan't I search here if there is a bug created with this message?

Sorry for the inconvenience,

Fabrice <email address hidden>

[Robert James (marythemoose)]

Hi, I am getting this too; has this been explained already? I can't see what to do, sorry.

Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: Input/output error (0)

[Vej (vej)]

Hello everyone!

Thanks to the log in comment #10 I was able to tackle this down to issues with the file system. It seems to me, that duplicity is creating a file which can not be hold by the backup medium (may it be an SFTP-Server or a FAT-drive). I will triage this, if I find no matching bug filed against duplicity.

[Vej (vej)]

I found one likely candidate: https://bugs.launchpad.net/duplicity/+bug/385495, and will mark this as a duplicate. Please comment here only if you believe this had been done in error.

[Gregg Myer (greggmyer)]

Hello all,
A accidently moved my desk to to the trash,
Restore from trash via Ubuntu failed.
Deja Dup backup gives me this error: "Giving up after 5 attempts. Error: g-io-error-quark: Error splicing file: Input/output error (0)"