Blank screen after entering server details
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Déjà Dup |
Confirmed
|
Medium
|
Unassigned |
Bug Description
I am trying to backup to a SMB disk on my Time Capsule, however after entering the connection details, I am greeted with a blank screen which takes me back to the connection details screen (see attached screenshots).
I can mount the share manually using sudo mount.cifs //10.0.1.1/Data ~/test -o password=
$ lsb_release -d
Description: elementary OS 0.4.1 Loki
$ dpkg-query -W deja-dup duplicity
deja-dup 34.2-0ubuntu1.1
duplicity 0.7.06-2ubuntu2
$ cat /tmp/deja-
org.gnome.DejaDup last-restore '2017-01-
org.gnome.DejaDup periodic false
org.gnome.DejaDup full-backup-period 90
org.gnome.DejaDup backend 'file'
org.gnome.DejaDup last-run '2017-05-
org.gnome.DejaDup nag-check '2017-04-
org.gnome.DejaDup prompt-check 'disabled'
org.gnome.DejaDup root-prompt true
org.gnome.DejaDup include-list ['$HOME']
org.gnome.DejaDup exclude-list ['$TRASH', '$DOWNLOAD']
org.gnome.DejaDup last-backup '2017-05-
org.gnome.DejaDup periodic-period 7
org.gnome.DejaDup delete-after 0
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
org.gnome.
$ cat /tmp/deja-dup.log
DUPLICITY: INFO 1
DUPLICITY: . Using archive dir: /home/mike/
DUPLICITY: INFO 1
DUPLICITY: . Using backup name: 76aa4c411ba28c2
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: INFO 1
DUPLICITY: . Import of duplicity.
DUPLICITY: ERROR 38
DUPLICITY: . Connection failed, please check your password: g-io-error-quark: Failed to mount Windows share: Operation not permitted (0)
Changed in deja-dup: | |
status: | Invalid → Confirmed |
Changed in deja-dup: | |
importance: | Undecided → Medium |
Hi Mike, thanks for your report.
The trouble you're having mounting your Windows share as a normal user doesn't appear to be a bug in Déjà-Dup (or any of the other graphical utilities you've tried). So I'm setting this bug's status as "Invalid" (not a bug).
Given that you can mount this share as the super-user using the command line (sudo mount...), it may be a permission issue. You may try using gvfs-mount smb://server/share instead, as a normal user, and the other gvfs-* tools I suppose. Perhaps they will spit out informative output about your issue.
For such a support request I'd recommend one of the StackOverflow websites, probably SuperUser or AskUbuntu. Or, the Answer tracker of the gvfs package on Launchpad (or its Bug tracker if this turns out to be a bug).
Best of luck.