Deja-dup 34.2 Restoring keep asking "Encryption Password Needed"

Bug #1670104 reported by Rhicho on 2017-03-05

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Déjà Dup
Undecided
Unassigned
deja-dup (Ubuntu)
Undecided
Unassigned

Bug Description

Backed up using Ubuntu 16.04. Restoring Backup using fresh install Ubuntu.16.04.02.
Unable to restore because Deja-dup asking "Encryption Password Needed", which I never set.

Searching for solution, only came up with some suggestion to look for bug using;
export DEJA_DUP_DEBUG=1
deja-dup --backup

I attached the txt file in here.

Please help me. I'm desperate. All my work is inside my hard drive.

Thank you for your support

Rhicho (rhicho) wrote :
Rhicho (rhicho) on 2017-03-05
information type: Private Security → Public Security
Vej (vej) wrote :

@Rhicho Your Backup is indeed encrypted, as your files do have a gpg ending.

information type: Public Security → Public
Vej (vej) wrote :

@Rhicho What did you entered for the password? The attached file looks like nothing, but we need to be sure about this.

summary: - Ubuntu 16.04 | Deja-dup 34.2 | Restoring keep asking "Encryption
- Password Needed"
+ Deja-dup 34.2 Restoring keep asking "Encryption Password Needed"
tags: added: xenial
Vej (vej) wrote :

@Richo Can you please add the file /tmp/deja-dup.gsettings after running the following line (you may want to scrub the file of any incriminating file names or details):
    gsettings list-recursively org.gnome.DejaDup > /tmp/deja-dup.gsettings

Changed in deja-dup (Ubuntu):
status: New → Incomplete
Changed in deja-dup:
status: New → Incomplete
tags: added: restore

I am too old to concern beyond my laptop password and email password. Thus
I am absolutely sure I never put in password on my backup data.

I backed up my wife's laptop with 14.04, and the extension was like
"tar.gz". I backed up my laptop the latest using 16.04, and the extension
was "PHP". Then I tried to restore it with fresh new install of 16.04.02,
only to find it keep asking me for password. Thus I have 2 times backup in
"tar.gz", and 1 time backup in "pgp". Hypothetically, the latest "pgp" may
had converted my "tar.gz" into incompatibility.

So I don't like to be convinced otherwise while I'm absolutely sure I never
touch any keyboard to fill any kind of password. As I mentioned earlier,
"I'm too old to be concerned with too many password."

My latest update for you which I'm desperately try to forget, is that I've
accidentally lost 137 GB of 3 years backup data.

So let's just drop this bug report. Don't ask me for anything anymore
because I'm trying to forget my HUGE disappointment. After all, deja-dup
already rated 3 star in Ubuntu software center. That should be a clear
reminder for me now never to use it again.

Thank you for your responding my report.

On Mar 7, 2017 11:51 PM, "Vej" <email address hidden> wrote:

@Rhicho What did you entered for the password? The attached file looks
like nothing, but we need to be sure about this.

** Summary changed:

- Ubuntu 16.04 | Deja-dup 34.2 | Restoring keep asking "Encryption Password
Needed"
+ Deja-dup 34.2 Restoring keep asking "Encryption Password Needed"

** Also affects: deja-dup (Ubuntu)
   Importance: Undecided
       Status: New

** Tags added: xenial

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1670104

Title:
  Deja-dup 34.2 Restoring keep asking "Encryption Password Needed"

Status in Déjà Dup:
  Incomplete
Status in deja-dup package in Ubuntu:
  Incomplete

Bug description:
  Backed up using Ubuntu 16.04. Restoring Backup using fresh install
Ubuntu.16.04.02.
  Unable to restore because Deja-dup asking "Encryption Password Needed",
which I never set.

  Searching for solution, only came up with some suggestion to look for bug
using;
  export DEJA_DUP_DEBUG=1
  deja-dup --backup

  I attached the txt file in here.

  Please help me. I'm desperate. All my work is inside my hard drive.

  Thank you for your support

To manage notifications about this bug go to:
https://bugs.launchpad.net/deja-dup/+bug/1670104/+subscriptions

Vej (vej) wrote :

@Richo You can not expect me to help you without asking questions. That simply does not work out.

So, sorry for your loss, but without the requested informations nothing will change regarding that problem.

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