14.04 server's Installer Hangs after Scanning CD During Installation

Bug #1381321 reported by Lonnie Lee Best
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

The problem I'm having has been expalained here:

During installation of Ubuntu Server 14.04.1, there is point where it scans the "cd" (even if you are booting from DVD or USB it still says "CD" -- I've tried both ways).

After this completes, it hangs indefinately on a purple screen with a grayish-white bar at the bottom.

I believe it is hanging right before the point where it detects your network cards.

Others say, that if you wait 15 minutes, the installation will continue installation. I had to wait 18 minutes before installation continued.

What is going on here? I will try to post hardware specs later.

Tags: trusty
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1381321

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Lonnie Lee Best (launchpad-startport) wrote :

On another attempt, I got his message:

Load debconf preconfiguration file

Failed to retrieve the preconfiguration file

The file needed for preconfiguration could not be retrieved from
file:///cdrom/preseed/ubuntu-server-auto.seed. The installation will proceed in non-automated mode.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Can you see if this issue also occurs with the latest daily image:

Changed in linux (Ubuntu):
importance: Undecided → Medium
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.