Same thing happened again at a customer, this time with nova-cloud-controller: unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 The following packages were automatically installed and are no longer required: unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 libfreetype6 os-prober unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 Use 'apt-get autoremove' to remove them. unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 The following NEW packages will be installed: unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 python-netifaces unit-mongodb-0[1005]: 2015-09-10 22:09:21 INFO unit.mongodb/0.install logger.go:40 Selecting previously unselected package python-bson. unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded. unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 Need to get 11.3 kB of archives. unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 After this operation, 63.5 kB of additional disk space will be used. unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 WARNING: The following packages cannot be authenticated! unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 python-netifaces unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 E: There are problems and -y was used without --force-yes unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 Traceback (most recent call last): unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 File "/var/lib/juju/agents/unit-nova-cloud-controller-0/charm/hooks/install", line 45, in unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 from charmhelpers.contrib.openstack.utils import ( unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 File "/var/lib/juju/agents/unit-nova-cloud-controller-0/charm/hooks/charmhelpers/contrib/openstack/utils.py", line 31, in unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 from charmhelpers.contrib.network import ip unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 File "/var/lib/juju/agents/unit-nova-cloud-controller-0/charm/hooks/charmhelpers/contrib/network/ip.py", line 36, in unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 import netifaces unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 INFO unit.nova-cloud-controller/0.install logger.go:40 ImportError: No module named netifaces unit-nova-cloud-controller-0[1012]: 2015-09-10 22:09:21 ERROR juju.worker.uniter.operation runhook.go:103 hook "install" failed: exit status 1 Calling apt-get install? If you don't call apt-get update soon before, you will fail.