Users expected link not verification code in confirmation email

Bug #730586 reported by Ivanka Majic
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical SSO provider
Fix Released
Medium
Unassigned

Bug Description

The summary is a little misleading here but I couldn't find a better way of putting it.

In recent usability testing, participants commented that 'being given a link to click in an email was easier'.
The verification code step is unusual and unexpected as well as being harder from an interaction point of view. We can make the sign up process hard for automated scripts without making it too much of a struggle for human beings.

What are the options here from a technical perspective? This is definitely a bug that will need discussion before a solution should be implemented.

tags: added: proj-improve-signup
Revision history for this message
David Owen (dsowen) wrote : Re: [Bug 730586] [NEW] Users expected link not verification code in confirmation email

On 03/07/2011 05:29 AM, Ivanka Majic wrote:
> In recent usability testing, participants commented that 'being given a link to click in an email was easier'.
> The verification code step is unusual and unexpected as well as being harder from an interaction point of view. We can make the sign up process hard for automated scripts without making it too much of a struggle for human beings.

Some background: we give both a link and a confirmation code. Either
may be used to complete the process. The link is for the easy case
where the user receives the e-mail on the same computer that they began
the process. The confirmation code is for users who receive the e-mail
on, for example, a mobile device, but initiated the process on their
desktop.

Revision history for this message
Ivanka Majic (ivanka) wrote :

When we start looking at this again it might be worth looking at evite. http://new.evite.com/. Just making a note for later.

Revision history for this message
Stuart Metcalfe (stuartmetcalfe) wrote :

I think we re-arranged the sign-up email so the link is more prevalent. We should still look into ways to improve the experience so keeping this bug open.

Changed in canonical-identity-provider:
status: New → Confirmed
importance: Undecided → Medium
Daniel Manrique (roadmr)
Changed in canonical-identity-provider:
status: Confirmed → Fix Released
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