No ringtone on incoming calls

Bug #1614943 reported by Jean-Baptiste Lallement
88
This bug affects 18 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Confirmed
Critical
Unassigned
telephony-service (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

current build number: 405
device name: arale
channel: ubuntu-touch/rc-proposed/meizu.en

Regularly on incoming calls, there is no ringtone or just a click. Apart from that, the notification is displayed, I can answer the call normally.

Phone is not muted, sound is close to the max, and if I reboot it works again.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

some logs.

description: updated
Revision history for this message
Ren (ubuntech) wrote :

(bug also affecting me) Same problem, on incoming calls, sometimes there is no ringtone

Changed in canonical-devices-system-image:
status: New → Confirmed
importance: Undecided → Critical
tags: added: regression-proposed
Revision history for this message
Anupam (anupam207) wrote :

I'm also having a similar issue: Bug #1612367

tags: removed: regression-proposed
Jim Hodapp (jhodapp)
summary: - no ringtone on incoming calls
+ No ringtone on incoming calls
Revision history for this message
Jim Hodapp (jhodapp) wrote :

I don't see anything obvious from the logs. This will require a lot more intentionality to figure out some repeatable steps to reproduce this issue.

Revision history for this message
Jim Hodapp (jhodapp) wrote :

Queued this bug into our backlog to have a look and see if we can reliably reproduce this.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in telephony-service (Ubuntu):
status: New → Confirmed
Revision history for this message
dinamic (dinamic6661) wrote :

i'm affected by this bug since i can remember on arale rc-proposed. from my observations it only happen when some people calls me, like Anya on T-Mobile but never with Anda on Digi.Mobile. take this with a kg of salt since i am not entirely sure this is the case. i have to dig deeper tomorow

Revision history for this message
dinamic (dinamic6661) wrote :

the reason i didn't report this bug is because i don't really like Anya that much... X-) so i don't care that much if i miss her call

Revision history for this message
Ren (ubuntech) wrote :

Again this morning I received a call with 'no ringtone on incoming calls'
while the phone has vibrated (OTA-13 krillin).

Revision history for this message
Anupam (anupam207) wrote :

Is a reboot required to restore normality as mentioned in the description previously? Or no ringtone situation happens randomly? If it's the second case, then this is probably same as bug #1612367.

Revision history for this message
Cesar Herrera (chg1) wrote :

At least tree times the BQ E4.5 didn't ring.

Revision history for this message
Marek Greško (mgresko8) wrote :

I believe this is the common problem with bug:

https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367

But I agree marking bug as critical is more appropriate. Maybe it would be better to merge and raise the importance of the original bug to Critical?

Revision history for this message
Cesar Herrera (chg1) wrote :

E4.5 with OTA-15
It make a vibration.

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