Listening audio does not work on the desktop

Bug #1604433 reported by fcole90
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Confirmed
High
Michał Sawicz
unity8 (Ubuntu)
Invalid
Undecided
Unassigned
unity8-desktop-session (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Playing any audio (eg. youtube video) does not produce any sound on the desktop

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Interestingly audio works only for apps I started with sudo.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in unity8-desktop-session (Ubuntu):
status: New → Confirmed
Changed in webbrowser-app (Ubuntu):
status: New → Confirmed
affects: webbrowser-app (Ubuntu) → unity8 (Ubuntu)
Michał Sawicz (saviq)
Changed in unity8 (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Jim Hodapp (jhodapp) wrote :

@Fabio, are you trying to play audio via the webbrowser-app on the desktop, music-app, etc? Can you please be a bit more specific as to what you're trying to do?

Changed in qtubuntu-media (Ubuntu):
status: New → Incomplete
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

In the description he says "youtube" so webbrowser-app. Also I have verified the bug with webbrowser-app.

Changed in unity8 (Ubuntu):
status: Incomplete → Confirmed
Changed in qtubuntu-media (Ubuntu):
status: Incomplete → Confirmed
kevin gunn (kgunn72)
tags: added: unity8-desktop
Revision history for this message
fcole90 (fcole90) wrote :

I tried with webbrowser-app only (and in XApps, but for them it could be a different issue)

Revision history for this message
fcole90 (fcole90) wrote :

I just tried with the Music app and there is still no sound

Changed in canonical-devices-system-image:
assignee: nobody → Michał Sawicz (saviq)
importance: Undecided → High
status: New → Confirmed
Jim Hodapp (jhodapp)
no longer affects: qtubuntu-media (Ubuntu)
Revision history for this message
Michał Sawicz (saviq) wrote :

Do you have qtubuntu-media installed maybe? I just tried music app, youtube and unity8 notifications and they all played sound fine.

Can you please supply the music app log from .cache/upstart/ when you're trying to play? Any chance your speakers are muted?

Changed in unity8 (Ubuntu):
status: Confirmed → Opinion
status: Opinion → Invalid
Changed in canonical-devices-system-image:
status: Confirmed → Incomplete
Changed in unity8-desktop-session (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Stephen M. Webb (bregma) wrote :

I also get no sound from the browser-app or the Music app, but no problem playing from the Music scope.

Revision history for this message
fcole90 (fcole90) wrote :

I tried installing qtubuntu-media and it made the dash go in a loop of crash and restart. I could not try the music-app because with qtubuntu-media was installed it crashed on startup. I purged the package, now the dash works correctly and I can even play music from the Music scope. Opening the Music app now works again, but no sound is produced. Using the webbrowser-app there was no audio neither with nor without qtubuntu-media package.

Speakers are not muted. I tryed both with or withoud headphones, without any difference of result.

Revision history for this message
fcole90 (fcole90) wrote :

Sorry, there is no upstart folder under ~/.cache..

Revision history for this message
fcole90 (fcole90) wrote :

Sorry, there actually was, but was not visible from Firefox in Libertine :/ Anyway there is no log there from the music-app (double checked)

Revision history for this message
fcole90 (fcole90) wrote :

What package is giving me the music app? Is it a click? Because I have it in the dash but there's no such thing like a 'music-app' package installed on my system.. I'm not understanding what's going on..

Revision history for this message
Michał Sawicz (saviq) wrote :

Yes, the QML music app (https://launchpad.net/music-app/) is only distributed as a click. The log file for it would be named something along the lines of:

application-click-com.ubuntu.music_music_2.4.1003.log

Revision history for this message
fcole90 (fcole90) wrote :

Ok, thanks, here you are :)

fcole90 (fcole90)
Changed in canonical-devices-system-image:
status: Incomplete → Confirmed
Changed in unity8-desktop-session (Ubuntu):
status: Incomplete → Confirmed
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