[E5; OTA-9.1] Dekko crashes 100% of the time

[Stefan]

Dekko application starts, freezes (for some seconds) and then crashes.
100% re-producible, happens 100% of time.
This renders the app unusable.

[Pat McGowan (pat-mcgowan)]

Would you please try removing the /homephablet/.cache/QML/Apps/dekko* and report if that fixes it

Did you recently update the app?

[Pat McGowan (pat-mcgowan)]

er /home/phablet/...

[Stefan (boldos)]

Nope, unfortunately deleting the directory with all its contects does not help.

[Alan Pope 🍺🐧🐱 🦄 (popey)]

Can you provide the dekko log file please ..

"Dekko's log file ~/.cache/upstart/application-click-dekko.dekkoproject_X.X_{ARCH}.log"

[Konrad Hofer (konrad.hofer)]

Hi,

I have the same issue:
BQ 4.5 OTA-9.1
Dekko 0.6.11

here are the last lines of the log

[MsgComposer] updateIdentityIndex Getting first identity index for: "bf7c2c37-87e0-48c9-8ea3-3a84d2356461"
file:///opt/click.ubuntu.com/dekko.dekkoproject/0.6.11/qml/Stages/MainStage.qml:183: TypeError: Cannot read property 'hasValidIndex' of null
file:///opt/click.ubuntu.com/dekko.dekkoproject/0.6.11/qml/MessageListView/MessageListPage.qml:61: TypeError: Cannot read property 'unreadCount' of null
file:///opt/click.ubuntu.com/dekko.dekkoproject/0.6.11/qml/MessageListView/MessageListPage.qml:60: TypeError: Cannot read property 'mailboxName' of null
file:///opt/click.ubuntu.com/dekko.dekkoproject/0.6.11/qml/MessageListView/MessagesListView.qml:174: TypeError: Cannot read property 'hasValidIndex' of null
file:///opt/click.ubuntu.com/dekko.dekkoproject/0.6.11/qml/MessageListView/MessageListPage.qml:79: TypeError: Cannot read property 'isNetworkOnline' of null
file:///opt/click.ubuntu.com/dekko.dekkoproject/0.6.11/qml/MessageListView/MessageListPage.qml:32: TypeError: Cannot read property 'unreadCount' of null
file:///opt/click.ubuntu.com/dekko.dekkoproject/0.6.11/qml/main.qml:58: TypeError: Cannot read property 'isNetworkAvailable' of null

[Konrad Hofer (konrad.hofer)]

I also tried removing the /home/phablet/.cache/QML/Apps/dekko*, did not help!

[Konrad Hofer (konrad.hofer)]

Now it is working again. What I had changed before was start in Offline Mode.

[Stefan (boldos)]

"Somehow" started to work.

Did not work for me just after OTA-10 update. The only change seems to have been a new screen after Dekko startup - black screen stating "New account detected", and then it crashed.

Two days and several reboots later, finally Dekko picked up the new account (Gmail account).
Now seems to be working again....

It is unknown to me what saw it exactly that changed the situation, because I did not change anything in OS setup after the OTA-10.