[regression] Unity8 restarts in the middle of a call since the OTA-9 update

Bug #1539396 reported by Nekhelesh Ramananthan
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Confirmed
Critical
Unassigned
unity8 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have had Unity8 restarting while making a call or in the middle of a call since the OTA-9 update. It occurred at least 3-4 times during the day.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Thanks for your report.

This is similar to bug 1532607 (which is likely due to 1528384)

If crash reporting is enabled is there any crash file in /var/crash corresponding to the incident? Could you also attach the files /home/phablet/.cache/upstart/unity8.log*

Thanks in advance.

Changed in canonical-devices-system-image:
importance: Undecided → Critical
status: New → Incomplete
Revision history for this message
Nekhelesh Ramananthan (nik90) wrote :

I'm afraid /var/crash folder is empty since crash reporting is disabled by default.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Thanks Nekhelesh.
The tarball with the logs is empty, could you check if the logs exist on the device, and recreate the tarball if they do. Thanks.

Revision history for this message
Nekhelesh Ramananthan (nik90) wrote :

Sorry about the empty tar. This one should have the correct logs.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Thanks. unity8.log.1.gz shows exactly the same signature than bug 1532607. I'm marking it as duplicate.

Changed in canonical-devices-system-image:
status: Incomplete → Confirmed
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in unity8 (Ubuntu):
status: New → Confirmed
Revision history for this message
Daniel McGuire (danielmcguire) wrote :

Happens to me on the MX4 on rc-proposed, almost every call.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.