Multiple telepathy accounts being created

Bug #1439566 reported by Joe Odukoya
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical System Image
Fix Released
High
Bill Filler
dialer-app
Invalid
Undecided
Tiago Salem Herrmann
telephony-service (Ubuntu)
Fix Released
High
Tiago Salem Herrmann
telephony-service (Ubuntu RTM)
Fix Released
Undecided
Unassigned

Bug Description

I'm am getting very strange errors when dialling calls (two of which are illustrated in the attached video).
Dialling a call does one of the following:

1 - seems to think I have two active calls going and presents the UI that would allow me to convert hem into a conference call

2 - results in all numbers disappearing from the screen and the call actually failing

3 - places the call correctly but the hangup button does not appear resulting in no way of hanging up the call

I've attached the movie showing issues 1 & 2.

I am on RTM proposed r261

Tags: hotfix

Related branches

Revision history for this message
Joe Odukoya (jodukoya) wrote :
Revision history for this message
Jonathan Cave (jocave) wrote :

ofono calls list during the above

Revision history for this message
Jonathan Cave (jocave) wrote :
Revision history for this message
Jonathan Cave (jocave) wrote :
Changed in dialer-app:
assignee: nobody → Gustavo Pichorim Boiko (boiko)
Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

Per Joe the condition remains across reboots and an update

Changed in dialer-app:
assignee: Gustavo Pichorim Boiko (boiko) → Tiago Salem Herrmann (tiagosh)
Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

Can you paste the output of "mc-tool dump" ?

Revision history for this message
Joe Odukoya (jodukoya) wrote :

     Account: ofono/ofono/account3
Display Name: SIM 2
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: nosim (1) ""
   Requested: available (2) ""
    Changing: no

      (string) modem-objpath = /ril_1

------------------------------------------------------------

     Account: ofono/ofono/account2
Display Name: SIM 1
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: registered (2) "vodafone UK"
   Requested: available (2) ""
    Changing: no

      (string) modem-objpath = /ril_0

------------------------------------------------------------

     Account: ofono/ofono/account1
Display Name: SIM 2
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: nosim (1) ""
   Requested: available (2) ""
    Changing: no

      (string) modem-objpath = /ril_1

------------------------------------------------------------

     Account: ofono/ofono/account0
Display Name: SIM 1
  Normalized: <SelfHandle>
     Enabled: enabled
        Icon: im-ofono
    Connects: automatically
    Nickname: <SelfHandle>
     Service: ofono

Presences:
   Automatic: available (2) ""
     Current: registered (2) "vodafone UK"
   Requested: available (2) "online"
    Changing: no

      (string) modem-objpath = /ril_0

Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

running the following commands will actually fix the issue, but it's important to understand why you ended up with 4 accounts instead of two.
--
mc-tool remove ofono/ofono/account2
mc-tool remove ofono/ofono/account3
reboot
--

Bill Filler (bfiller)
Changed in telephony-service (Ubuntu):
assignee: nobody → Tiago Salem Herrmann (tiagosh)
importance: Undecided → High
Changed in dialer-app:
status: New → Invalid
Changed in telephony-service (Ubuntu):
status: New → Confirmed
Changed in canonical-devices-system-image:
assignee: nobody → Bill Filler (bfiller)
Bill Filler (bfiller)
Changed in canonical-devices-system-image:
status: New → In Progress
importance: Undecided → High
milestone: none → ww15-2015
summary: - Dialling a call giving strange errors
+ Multiple telepathy accounts being created
Changed in telephony-service (Ubuntu):
status: Confirmed → In Progress
Changed in canonical-devices-system-image:
milestone: ww15-2015 → ww17-2015
Changed in telephony-service (Ubuntu):
status: In Progress → Fix Released
affects: dialer-app → telephony-service
affects: telephony-service → dialer-app
tags: added: hotfix
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package telephony-service - 0.1+15.04.20150421~rtm-0ubuntu1

---------------
telephony-service (0.1+15.04.20150421~rtm-0ubuntu1) 14.09; urgency=medium

  [ Gustavo Pichorim Boiko ]
  * Add sanity check to ofono-setup. (LP: #1439566)
 -- CI Train Bot <email address hidden> Tue, 21 Apr 2015 14:47:19 +0000

Changed in telephony-service (Ubuntu RTM):
status: New → Fix Released
Changed in canonical-devices-system-image:
milestone: ww17-2015 → ww19-ota
Changed in canonical-devices-system-image:
status: In Progress → Fix Committed
Changed in canonical-devices-system-image:
status: Fix Committed → Fix Released
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.