Supernote ax5

[Ale Man]

Hello,
thanks for Calibre, it is indeed a useful application.

I have the following problem with my new Supernote ax5.
When I connect it to my PC (Windows 10), the PC detects it correcly, and I can manage to move file from/to the device via Explorer application.
Anyway, when I launch Calibre it gives immediately this error:

calibre, version 5.33.2
ERRORE: Errore: Errore di comunicazione col dispositivo // Communication error with the device

C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:707:Cannot write to file:[hr=0x80004005 wCode=0] Errore non specificato. // Unspecified error

Traceback (most recent call last):
  File "calibre\gui2\device.py", line 87, in run
  File "calibre\gui2\device.py", line 513, in _books
  File "calibre\devices\mtp\driver.py", line 220, in books
  File "calibre\devices\mtp\driver.py", line 192, in get_driveinfo
  File "calibre\devices\mtp\driver.py", line 182, in _update_drive_info
  File "calibre\devices\mtp\driver.py", line 153, in put_calibre_file
  File "calibre\devices\mtp\windows\driver.py", line 36, in check_thread
  File "calibre\devices\mtp\windows\driver.py", line 445, in put_file
wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:707:Cannot write to file:[hr=0x80004005 wCode=0] Errore non specificato.

According to a post on reddit (https://www.reddit.com/r/Supernote/comments/l0z284/calibre_and_supernote/) I changed the destination folder to "Documents".
Now I can transfer files from Calibre to the device, but the error above still occurs, and if I click on the Device button the list is empty.

Here's the device information provided by Calibre:
{'device_version': '1.0',
 'friendly_name': '',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': 'rockchip',
 'model_name': 'Supernote A5 X',
 'protocol': 'MTP: 1.00',
 'serial_number': '7F35A2427F97296BB8E5967C81D84C63',
 'storage': [{'capacity': 23743934464,
              'capacity_objects': 0,
              'description': 'Supernote',
              'filesystem': 'Generico gerarchico',
              'free_objects': 1073741824,
              'free_space': 22642249728,
              'id': 's10001',
              'name': 'Supernote',
              'rw': True,
              'type': 'fixed_ram'}],
 'type': 'unknown'}

Thanks for your time and excellent job.
Regards
Alessandro

[Kovid Goyal (kovid)]

Open a command prompt and with the device connected (and calibre not
running) run

calibre-debug -d

and post the output

 status incomplete

[Ale Man (mansut)]

Here we go.
Thanks
Alessandro

[Kovid Goyal (kovid)]

Fixed in branch master. The fix will be in the next release. calibre is usually released every alternate Friday.

 status fixreleased

[Ale Man (mansut)]

Hello again,
I installed the the versione 5.34, which was supposed to fix the bug.
Unfortunately the problem persists, at least for me.
I attach the debug log.
Thanks for your time.
Alessandro

PS: Here' the error details from the application:

calibre, version 5.34.0
ERRORE: Errore: Errore di comunicazione col dispositivo

C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:707:Cannot write to file:[hr=0x80004005 wCode=0] Errore non specificato.

Traceback (most recent call last):
  File "calibre\gui2\device.py", line 87, in run
  File "calibre\gui2\device.py", line 512, in _books
  File "calibre\devices\mtp\driver.py", line 220, in books
  File "calibre\devices\mtp\driver.py", line 192, in get_driveinfo
  File "calibre\devices\mtp\driver.py", line 182, in _update_drive_info
  File "calibre\devices\mtp\driver.py", line 153, in put_calibre_file
  File "calibre\devices\mtp\windows\driver.py", line 36, in check_thread
  File "calibre\devices\mtp\windows\driver.py", line 445, in put_file
wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:707:Cannot write to file:[hr=0x80004005 wCode=0] Errore non specificato.

[Kovid Goyal (kovid)]

There are lots of variations of this device, which one do you have?
Connect it and post the output of running

calibre-debug -d

in a command prompt

[Ale Man (mansut)]

In the "About" section of the device's settings it just says "Supernote A5 X - Display size: 10.3 inch".
The device received a firmware update few days ago, the current version is "Chauvet 2.1.6".
Please find attached the calibre-debug -d output.
I'll paste it here below, just in case.
Thanks
Alessandro

calibre 5.34 embedded-python: True is64bit: False
Windows-10-10.0.19041 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.19041')
Python 3.8.5
Windows: ('10', '10.0.19041', '', 'Multiprocessor Free')
Interface language: it
USB devices on system:
(USBDevice(vendor_id=0x1a2c product_id=0x2124 bcd=0x110 devid=usb\vid_1a2c&pid_2124&rev_0110 devinst=2),
 USBDevice(vendor_id=0xbda product_id=0x57de bcd=0x14 devid=usb\vid_0bda&pid_57de&rev_0014&mi_00 devinst=3),
 USBDevice(vendor_id=0x1a2c product_id=0x2124 bcd=0x110 devid=usb\vid_1a2c&pid_2124&rev_0110&mi_01 devinst=4),
 USBDevice(vendor_id=0x2207 product_id=0x11 bcd=0x310 devid=usb\vid_2207&pid_0011&rev_0310&mi_01 devinst=5),
 USBDevice(vendor_id=0xbda product_id=0x57de bcd=0x14 devid=usb\vid_0bda&pid_57de&rev_0014 devinst=6),
 USBDevice(vendor_id=0x2207 product_id=0x11 bcd=0x310 devid=usb\vid_2207&pid_0011&rev_0310 devinst=7),
 USBDevice(vendor_id=0xbda product_id=0x5411 bcd=0x104 devid=usb\vid_0bda&pid_5411&rev_0104 devinst=8),
 USBDevice(vendor_id=0x93a product_id=0x2510 bcd=0x100 devid=usb\vid_093a&pid_2510&rev_0100 devinst=9),
 USBDevice(vendor_id=0x4ca product_id=0x3018 bcd=0x1 devid=usb\vid_04ca&pid_3018&rev_0001 devinst=10),
 USBDevice(vendor_id=0xbda product_id=0x129 bcd=0x3960 devid=usb\vid_0bda&pid_0129&rev_3960 devinst=11),
 USBDevice(vendor_id=0x1a2c product_id=0x2124 bcd=0x110 devid=usb\vid_1a2c&pid_2124&rev_0110&mi_00 devinst=12),
 USBDevice(vendor_id=0x2207 product_id=0x11 bcd=0x310 devid=usb\vid_2207&pid_0011&rev_0310&mi_00 devinst=1),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9d2f&rev0021 devinst=13))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
['\\\\?\\usb#vid_2207&pid_0011&mi_00#7&377db9a1&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_2207&pid_0011&mi_00#7&377db9a1&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': '1.0',
 'friendly_name': '',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': 'rockchip',
 'model_name': 'Supernote A5 X',
 'protocol': 'MTP: 1.00',
 'serial_number': '7F35A2427F97296BB8E5967C81D84C63',
 'storage': [{'capacity': 23743934464,
              'capacity_objects': 0,
              'description': 'Supernote',
              'filesystem': 'Generico gerarchico',
              'free_objects': 1073741824,
              'free_space': 21975793664,
              'id': 's10001',
              'name': 'Supernote',
              'rw': True,
              'type': 'fixed_ram'}],
 'type': 'unknown'}

Trying to open: \\?\usb#vid_2207&pid_0011&mi_00#7&377db9a1&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
Opened Supernote A5 X successfully
Device info:
{'device_version': '1.0',
 'friendly_name': '',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': 'rockchip',
 '...

[Kovid Goyal (kovid)]

Is there a folder named "Document" on the device? And can you copy files into it?

[Ale Man (mansut)]

Yes, definitely and absolutely. I can do it from Windows.

[Kovid Goyal (kovid)]

Then I am out of ideas, sorry.

[Ale Man (mansut)]

Ok, no problem at all.
Thanks for all your time and for this wonderful application.
Best regards and have a nice 2022! :-)

[Ale Man (mansut)]

Hello again,
I just want to tell you that this week Supernote got an update, and now it works perfectly with Calibre.
Thanks again for the support.

[Kovid Goyal (kovid)]

Cool, good to hear.