Calibre not recognizing Kindle Paperwhite 11th generation

Bug #1949010 reported by Stephenie H.
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This bug affects 1 person
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calibre
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Bug Description

calibre 5.30 embedded-python: True is64bit: False
Windows-10-10.0.19041 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.19041')
Python 3.8.5
Windows: ('10', '10.0.19041', '', 'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (7, 1, 0) && Count Pages (1, 11, 1) && Generate Cover (2, 0, 2) && KindleUnpack - The Plugin (0, 83, 0) && Obok DeDRM (7, 1, 0)
USB devices on system:
(USBDevice(vendor_id=0xa12 product_id=0x1 bcd=0x8891 devid=usb\vid_0a12&pid_0001&rev_8891 devinst=1),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid2938&rev0002 devinst=2),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x2400 devid=usb\vid_046d&pid_c52b&rev_2400&mi_00 devinst=3),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid293c&rev0002 devinst=4),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid2935&rev0002 devinst=5),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid2936&rev0002 devinst=6),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x2400 devid=usb\vid_046d&pid_c52b&rev_2400&mi_01 devinst=7),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid2937&rev0002 devinst=8),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid2934&rev0002 devinst=9),
 USBDevice(vendor_id=0x1949 product_id=0x324 bcd=0x409 devid=usb\vid_1949&pid_0324&rev_0409 devinst=14),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x2400 devid=usb\vid_046d&pid_c52b&rev_2400 devinst=10),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x2400 devid=usb\vid_046d&pid_c52b&rev_2400&mi_02 devinst=11),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid293a&rev0002 devinst=12),
 USBDevice(vendor_id=0xbda product_id=0xc811 bcd=0x200 devid=usb\vid_0bda&pid_c811&rev_0200 devinst=13))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
['\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_kindle&prod_internal_storage&rev_0409#g001px111385055s&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{347BFC34-C8B9-4F2A-8EF9-FF699A33EDFF}': [{'addr': '192.168.0.11', 'netmask': '255.255.255.0', 'broadcast': '192.168.0.255'}], '{950826EA-F1B2-11E7-8857-806E6F6E6963}': [{'addr': '127.0.0.1', 'netmask': '255.0.0.0', 'broadcast': '127.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Revision history for this message
Stephenie H. (soapy70) wrote :

I have the most recent Calibre update 5.30
When I plug in the Kindle Paperwhite 11th generation (6.8 inch) the windows explorer sees the kindle Calibre does not. I have added the Kindle Serial number & restarted to no avail.

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