New BN Nook Glowlight 3 not recognized

Bug #1731024 reported by esirof on 2017-11-08
This bug affects 1 person
Affects Status Importance Assigned to Milestone

Bug Description

Calibre 3.11.1
Windows 7

New BN Nook Glowlight 3 is not recognized. I can add books to it via "Save to Disk" but it cannot be managed as a device. Would be great to see it work! Thank you.

Output from device debug (device connected and recognized by Windows) :

calibre 3.11.1 embedded-python: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '7', '6.1.7601')
Python 2.7.12+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 5, 5) && Kindle and Mobipocket DeDRM (0, 4, 5) && Inept Epub DeDRM (0, 1, 7) && Ignoble Epub DeDRM (0, 1, 6) && eReader PDB 2 PML (0, 0, 6) && Inept PDF DeDRM (0, 1, 5)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid3a35&rev0000 devinst=2048),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid3a34&rev0000 devinst=2104),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid3a38&rev0000 devinst=2160),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid3a37&rev0000 devinst=2216),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid3a39&rev0000 devinst=2272),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid8086&pid3a36&rev0000 devinst=2328),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3a3a&rev0000 devinst=2384),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3a3c&rev0000 devinst=2444),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\via_root_hub&vid1106&pid3483&rev0001 devinst=2504),
 USBDevice(vendor_id=0x46d product_id=0x81b bcd=0x12 devid=usb\vid_046d&pid_081b&rev_0012 devinst=2568),
 USBDevice(vendor_id=0x46d product_id=0x81b bcd=0x12 devid=usb\vid_046d&pid_081b&rev_0012&mi_00 devinst=2636),
 USBDevice(vendor_id=0x46d product_id=0x81b bcd=0x12 devid=usb\vid_046d&pid_081b&rev_0012&mi_02 devinst=2732),
 USBDevice(vendor_id=0x46d product_id=0xc07c bcd=0x8500 devid=usb\vid_046d&pid_c07c&rev_8500 devinst=2828),
 USBDevice(vendor_id=0x46d product_id=0xc07c bcd=0x8500 devid=usb\vid_046d&pid_c07c&rev_8500&mi_00 devinst=2904),
 USBDevice(vendor_id=0x46d product_id=0xc07c bcd=0x8500 devid=usb\vid_046d&pid_c07c&rev_8500&mi_01 devinst=3000),
 USBDevice(vendor_id=0x46d product_id=0xc531 bcd=0x2100 devid=usb\vid_046d&pid_c531&rev_2100 devinst=3096),
 USBDevice(vendor_id=0x46d product_id=0xc531 bcd=0x2100 devid=usb\vid_046d&pid_c531&rev_2100&mi_00 devinst=3176),
 USBDevice(vendor_id=0x46d product_id=0xc531 bcd=0x2100 devid=usb\vid_046d&pid_c531&rev_2100&mi_01 devinst=3272),
 USBDevice(vendor_id=0x5e3 product_id=0x608 bcd=0x3298 devid=usb\vid_05e3&pid_0608&rev_3298 devinst=3368),
 USBDevice(vendor_id=0x665 product_id=0x6000 bcd=0x97 devid=usb\vid_0665&pid_6000&rev_0097 devinst=3448),
 USBDevice(vendor_id=0x665 product_id=0x6000 bcd=0x97 devid=usb\vid_0665&pid_6000&rev_0097&mi_00 devinst=3524),
 USBDevice(vendor_id=0x665 product_id=0x6000 bcd=0x97 devid=usb\vid_0665&pid_6000&rev_0097&mi_01 devinst=3620),
 USBDevice(vendor_id=0x665 product_id=0x6000 bcd=0x97 devid=usb\vid_0665&pid_6000&rev_0097&mi_02 devinst=3716),
 USBDevice(vendor_id=0xa12 product_id=0x1 bcd=0x8891 devid=usb\vid_0a12&pid_0001&rev_8891 devinst=3812),
 USBDevice(vendor_id=0x2080 product_id=0xb bcd=0x9999 devid=usb\vid_2080&pid_000b&rev_9999 devinst=3888))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'broadcast': u'', 'netmask': u'', 'addr': u''}], '{E5156EA7-2049-4F1C-B688-CDB5F14E3DC6}': [{'broadcast': u'', 'netmask': u'', 'addr': u''}]}
No device is connected

Looking for devices...

Devices possibly connected: None

In order to add support for this device to calibre you must provide *all* the information asked for here:

 status incomplete

Changed in calibre:
status: New → Incomplete
esirof (marcommoncall) wrote :

Complete list of e-book formats that your device supports.
Text: ePub, PDF, Adobe DRM ePub and PDF.
Graphic: JPG, GIF, PNG, BMP.

Is there a special directory on the device in which all e-book files should be placed?
It seems to be a top level folder called NOOK

Also does the device detect files placed in sub-directories?
Yes. Within the NOOK folder, books are placed in sub-folders created using author Last Name, First Name

esirof (marcommoncall) wrote :
esirof (marcommoncall) wrote :

Thank you for taking the time to look at this. Hopefully this is all the required info. If not, please let me know what I've missed.

Kovid Goyal (kovid) wrote :

That is fine. One question. Are books placed in a folder called "My Files" also recognized? If they are that would be nice, as then calibre can jst use the same driver for this device as for previous Glowlights.

esirof (marcommoncall) wrote :

No. As far as I can tell that no longer works with this model.

I checked and the directory structure is different from an older Glowlight Simpletouch that I also have. The older one of course has the My Files folder you refer to. They seem to have changed things with this new model. I think it has to do with them walling off the majority of the device's memory for the exclusive use of things purchased through the Barnes & Noble Store. When you look at this device's properties in Windows, you can only see ~1GB of its 6.5GB of onboard space. They also did away with SD support.

Kovid Goyal (kovid) wrote :

OK, I will add some code to change the upload dir based on product id. See if the betas uploaded here: work for you.

Fixed in branch master. The fix will be in the next release. calibre is usually released every alternate Friday.

 status fixreleased

Changed in calibre:
status: Incomplete → Fix Released
esirof (marcommoncall) wrote :

That worked perfectly! Thanks so much.

Now I just need to find out how to tap into all that storage they have walled off :-)

Richard Pastena (rzpastena) wrote :

How about for Calibre for Mac? I also have the Glowlight 3...

Update to calibre 3.12

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