calibre

Moto G5 Plus not detected

Bug #1708921 reported by Margaret Pignato
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
calibre
Expired
Undecided
Unassigned

Bug Description

calibre 3.6 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.15063-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.15063')
Python 2.7.12+
Windows: ('10', '10.0.15063', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 0, 7)
USB devices on system:
(USBDevice(vendor_id=0x58f product_id=0xb003 bcd=0x8 devid=usb\vid_058f&pid_b003&rev_0008 devinst=1),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid1022&pid7809&rev0011 devinst=3),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid1022&pid7807&rev0011 devinst=4),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid1022&pid7807&rev0011 devinst=5),
 USBDevice(vendor_id=0x22b8 product_id=0x2e82 bcd=0x318 devid=usb\vid_22b8&pid_2e82&rev_0318 devinst=13),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub&vid1022&pid7807&rev0011 devinst=6),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid1022&pid7808&rev0011 devinst=8),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid1022&pid7808&rev0011 devinst=9),
 USBDevice(vendor_id=0x58f product_id=0xb003 bcd=0x8 devid=usb\vid_058f&pid_b003&rev_0008&mi_00 devinst=10),
 USBDevice(vendor_id=0x930 product_id=0x215 bcd=0x1 devid=usb\vid_0930&pid_0215&rev_0001 devinst=11),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid1022&pid7808&rev0011 devinst=12))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_22b8&pid_2e82#zy2247kdqv#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_22b8&pid_2e82#zy2247kdqv#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
 'friendly_name': u'',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'motorola',
 'model_name': u'Moto G (5) Plus',
 'protocol': u'MTP: 1.00',
 'serial_number': u'ZY2247KDQV',
 'storage': [{'capacity': 26401026048L,
              'capacity_objects': 0L,
              'description': u'Internal shared storage',
              'filesystem': u'Generic hierarchical',
              'free_objects': 1073741824L,
              'free_space': 21658779648L,
              'id': u's10001',
              'name': u'Internal shared storage',
              'rw': True,
              'type': u'fixed_ram'}],
 'type': 'media player'}

Trying to open: \\?\usb#vid_22b8&pid_2e82#zy2247kdqv#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
Opened Moto G (5) Plus successfully
Device info:
{'device_version': u'1.0',
 'friendly_name': u'',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'motorola',
 'model_name': u'Moto G (5) Plus',
 'protocol': u'MTP: 1.00',
 'serial_number': u'ZY2247KDQV',
 'storage': [{'capacity': 26401026048L,
              'capacity_objects': 0L,
              'description': u'Internal shared storage',
              'filesystem': u'Generic hierarchical',
              'free_objects': 1073741824L,
              'free_space': 21658779648L,
              'id': u's10001',
              'name': u'Internal shared storage',
              'rw': True,
              'type': u'fixed_ram'}],
 'type': 'media player'}

Revision history for this message
Kovid Goyal (kovid) wrote : Re: calibre bug 1708921

According to that debug output your device is being successfully
detected. Look for the rotating jobs spinner int he bottom right corner
of calibre that will indicate calibre is talking to the device.

 status incomplete

Changed in calibre:
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for calibre because there has been no activity for 60 days.]

Changed in calibre:
status: Incomplete → Expired
Revision history for this message
Scott Smith (smiths4tx) wrote :

Having trouble detecting my Moto G5plus using Calibre 3.17. Your program is amazing and I have made two donations via PayPal in the past.
Here is my debug info:

calibre 3.17 embedded-python: True is64bit: False
Windows-10-10.0.16299-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.16299')
Python 2.7.12+
Windows: ('10', '10.0.16299', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 0, 9) && Kindle and Mobipocket DeDRM (0, 4, 7) && K4PC, K4Mac, Kindle Mobi and Topaz DeDRM (0, 4, 2) && Inept Epub DeDRM (0, 1, 9) && Ignoble Epub DeDRM (0, 2, 4) && eReader PDB 2 PML (0, 0, 7) && Inept PDF DeDRM (0, 1, 8)
USB devices on system:
(USBDevice(vendor_id=0x5986 product_id=0x295 bcd=0x1443 devid=usb\vid_5986&pid_0295&rev_1443 devinst=2),
 USBDevice(vendor_id=0x5986 product_id=0x295 bcd=0x1443 devid=usb\vid_5986&pid_0295&rev_1443&mi_00 devinst=3),
 USBDevice(vendor_id=0x8087 product_id=0x8000 bcd=0x5 devid=usb\vid_8087&pid_8000&rev_0005 devinst=5),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c26&rev0005 devinst=6),
 USBDevice(vendor_id=0x17ef product_id=0x6020 bcd=0x100 devid=usb\vid_17ef&pid_6020&rev_0100 devinst=7),
 USBDevice(vendor_id=0xcf3 product_id=0x3004 bcd=0x1 devid=usb\vid_0cf3&pid_3004&rev_0001 devinst=8),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid8c31&rev0005 devinst=9),
 USBDevice(vendor_id=0x8087 product_id=0x8008 bcd=0x5 devid=usb\vid_8087&pid_8008&rev_0005 devinst=10),
 USBDevice(vendor_id=0x22b8 product_id=0x2e82 bcd=0x318 devid=usb\vid_22b8&pid_2e82&rev_0318 devinst=13),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c2d&rev0005 devinst=12))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_22b8&pid_2e82#zy224bbcth#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_22b8&pid_2e82#zy224bbcth#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
 'friendly_name': u'',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'motorola',
 'model_name': u'Moto G (5) Plus',
 'protocol': u'MTP: 1.00',
 'serial_number': u'ZY224BBCTH',
 'storage': [],
 'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{D65238C9-9640-46A4-A5EF-14B025F84ACD}': [{'netmask': u'255.255.255.255', 'broadcast': u'192.168.1.8', 'addr': u'192.168.1.8'}], '{28D19484-C4D2-11E7-B76B-806E6F6E6963}': [{'netmask': u'255.255.255.255', 'broadcast': u'127.0.0.1', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Revision history for this message
Kovid Goyal (kovid) wrote : Re: calibre bug 1708921

That device is reporting it has no storage available, which is why calibre refuses to connect to it.
This can usually be fixed by rebooting both the device and the computer. Also sometimes faulty/failing
SD cards cause it. If you have an SD card in the device, try removing it.

Revision history for this message
Scott Smith (smiths4tx) wrote :

Problem solved: my Moto G5 plus was not set to share files via USB. After going into settings and All Apps, then selecting Android System WebView, I set notifications to Show Silently. Then after I connected the phone to PC, swiped down from top and got a Notification from Android System of USB charging this device, tap for more options. Then choose Transfer files when it asks Use USB to?
Now Calibre works beautifully. May have to do this every time you connect to Calibre.
Kovid, thanks for replying so quickly! Calibre is amazing.

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