MTP connection problem

Bug #1701281 reported by Pascal HERBAIN
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
calibre
Invalid
Undecided
Unassigned

Bug Description

Hello
I use caliber 3.1.1 with windows 7
I own a tablet Samsung tab S, SM-T700.
Caliber seems not to detect my tablet as it did until today (maybe since the installation of version 3.1.1).
In the MTP device interface, no device is ignored and it is written: no MTP device connected.
Thank you

Bonjour
J'utilise calibre 3.1.1 avec windows 7
Je possède une tablette Samsung tab S, SM-T700.
Calibre semble ne pas détecter ma tablette comme il le faisait jusqu'à aujourdhui (Peut-être depuis l'installation de la version 3.1.1).
Dans le MTP device Interface, aucun périphérique n'est ignoré et il est écrit : aucun périphérique MTP connecté.
Merci

calibre 3.1.1 embedded-python: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '7', '6.1.7601')
Python 2.7.12+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: fr
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b34&rev0005 devinst=3144),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b3c&rev0005 devinst=3204),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203 devinst=3264),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_00 devinst=3344),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_01 devinst=3440),
 USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_02 devinst=3536),
 USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400 devinst=4532),
 USBDevice(vendor_id=0x4eb product_id=0xe030 bcd=0x170 devid=usb\vid_04eb&pid_e030&rev_0170 devinst=3632),
 USBDevice(vendor_id=0x4eb product_id=0xe030 bcd=0x170 devid=usb\vid_04eb&pid_e030&rev_0170&mi_00 devinst=3708),
 USBDevice(vendor_id=0x4eb product_id=0xe030 bcd=0x170 devid=usb\vid_04eb&pid_e030&rev_0170&mi_01 devinst=3804),
 USBDevice(vendor_id=0xbda product_id=0x152 bcd=0x5145 devid=usb\vid_0bda&pid_0152&rev_5145 devinst=3900),
 USBDevice(vendor_id=0xbda product_id=0x152 bcd=0x5145 devid=usb\vid_0bda&pid_0152&rev_5145&mi_00 devinst=3984),
 USBDevice(vendor_id=0xbda product_id=0x152 bcd=0x5145 devid=usb\vid_0bda&pid_0152&rev_5145&mi_01 devinst=4080),
 USBDevice(vendor_id=0x1058 product_id=0x1130 bcd=0x1008 devid=usb\vid_1058&pid_1130&rev_1008 devinst=4176),
 USBDevice(vendor_id=0x1058 product_id=0x1140 bcd=0x1003 devid=usb\vid_1058&pid_1140&rev_1003 devinst=4276),
 USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4376),
 USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4456))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_04e8&pid_6860#3204a8a3380a8125#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
 u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_generic-&prod_sm#xd-picture&rev_1.00#8&b400ca5&0&20060413092100000&1##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
 u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_generic-&prod_ms#ms-pro&rev_1.00#8&b400ca5&0&20060413092100000&3##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
 u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_generic-&prod_sd#mmc&rev_1.00#8&b400ca5&0&20060413092100000&2##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
 u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_generic-&prod_compact_flash&rev_1.00#8&b400ca5&0&20060413092100000&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_04e8&pid_6860#3204a8a3380a8125#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'T700XXU1CPI1',
 'friendly_name': u'Pascal Herbain (Galaxy Tab S)',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Samsung Electronics Co., Ltd.',
 'model_name': u'SM-T700',
 'protocol': u'MTP: 1.00',
 'serial_number': u'R52FA1WV79Z',
 'storage': [{'capacity': 12416868352L,
              'capacity_objects': 0L,
              'description': u'Tablet',
              'filesystem': u'Hi\xe9rarchique, g\xe9n\xe9rique',
              'free_objects': 0L,
              'free_space': 4970336256L,
              'id': u's10001',
              'name': u'Tablet',
              'rw': True,
              'type': u'fixed_ram'},
             {'capacity': 63986925568L,
              'capacity_objects': 0L,
              'description': u'Card',
              'filesystem': u'Hi\xe9rarchique, g\xe9n\xe9rique',
              'free_objects': 0L,
              'free_space': 21000683520L,
              'id': u's20002',
              'name': u'Card',
              'rw': True,
              'type': u'removable_ram'}],
 'type': 'media player'}

Trying to open: \\?\usb#vid_04e8&pid_6860#3204a8a3380a8125#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
Opened Pascal Herbain (Galaxy Tab S) successfully
Device info:
{'device_version': u'T700XXU1CPI1',
 'friendly_name': u'Pascal Herbain (Galaxy Tab S)',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Samsung Electronics Co., Ltd.',
 'model_name': u'SM-T700',
 'protocol': u'MTP: 1.00',
 'serial_number': u'R52FA1WV79Z',
 'storage': [{'capacity': 12416868352L,
              'capacity_objects': 0L,
              'description': u'Tablet',
              'filesystem': u'Hi\xe9rarchique, g\xe9n\xe9rique',
              'free_objects': 0L,
              'free_space': 4970336256L,
              'id': u's10001',
              'name': u'Tablet',
              'rw': True,
              'type': u'fixed_ram'},
             {'capacity': 63986925568L,
              'capacity_objects': 0L,
              'description': u'Card',
              'filesystem': u'Hi\xe9rarchique, g\xe9n\xe9rique',
              'free_objects': 0L,
              'free_space': 21000683520L,
              'id': u's20002',
              'name': u'Card',
              'rw': True,
              'type': u'removable_ram'}],
 'type': 'media player'}

Revision history for this message
Kovid Goyal (kovid) wrote : Re: calibre bug 1701281

According to that debug log, your device is being successfully
detected and opened. Probably just rebooting both the device and your
computer should take care of it. Note that there have been no changes in
calibre's MTP code in many years.

 status invalid

Changed in calibre:
status: New → Invalid
Revision history for this message
Pascal HERBAIN (kaalzoo) wrote : Re: [Bug 1701281] Re: calibre bug 1701281
Download full text (7.8 KiB)

Thank you for your prompt response. You're right, I just had to restart
caliber. What I thought I was doing was closing the window... Now, with the
latest version, caliber always remains in the background as long as you
have not caused the shutdown. I will change my habits ! Thanks again.

Merci pour votre réponse rapide. Vous avez raison, il me suffisait de
redémarrer calibre. Ce que je croyais faire en fermant la fenêtre... Or,
avec la dernière version, calibre reste toujours en arrière plan tant que
que vous n'avez pas provoqué l'arrêt. Je changerai donc mes habitudes !
Merci encore.

2017-06-29 17:21 GMT+02:00 Kovid Goyal <email address hidden>:

> According to that debug log, your device is being successfully
> detected and opened. Probably just rebooting both the device and your
> computer should take care of it. Note that there have been no changes in
> calibre's MTP code in many years.
>
> status invalid
>
> ** Changed in: calibre
> Status: New => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1701281
>
> Title:
> MTP connection problem
>
> Status in calibre:
> Invalid
>
> Bug description:
>
> Hello
> I use caliber 3.1.1 with windows 7
> I own a tablet Samsung tab S, SM-T700.
> Caliber seems not to detect my tablet as it did until today (maybe since
> the installation of version 3.1.1).
> In the MTP device interface, no device is ignored and it is written: no
> MTP device connected.
> Thank you
>
> Bonjour
> J'utilise calibre 3.1.1 avec windows 7
> Je possède une tablette Samsung tab S, SM-T700.
> Calibre semble ne pas détecter ma tablette comme il le faisait jusqu'à
> aujourdhui (Peut-être depuis l'installation de la version 3.1.1).
> Dans le MTP device Interface, aucun périphérique n'est ignoré et il est
> écrit : aucun périphérique MTP connecté.
> Merci
>
>
> calibre 3.1.1 embedded-python: True is64bit: False
> Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
> 32bit process running on 64bit windows
> ('Windows', '7', '6.1.7601')
> Python 2.7.12+
> Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
> Interface language: fr
> USB devices on system:
> (USBDevice(vendor_id=None product_id=None bcd=None
> devid=usb\root_hub20&vid8086&pid3b34&rev0005 devinst=3144),
> USBDevice(vendor_id=None product_id=None bcd=None
> devid=usb\root_hub20&vid8086&pid3b3c&rev0005 devinst=3204),
> USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203
> devid=usb\vid_046d&pid_c52b&rev_1203 devinst=3264),
> USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203
> devid=usb\vid_046d&pid_c52b&rev_1203&mi_00 devinst=3344),
> USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203
> devid=usb\vid_046d&pid_c52b&rev_1203&mi_01 devinst=3440),
> USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203
> devid=usb\vid_046d&pid_c52b&rev_1203&mi_02 devinst=3536),
> USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400
> devid=usb\vid_04e8&pid_6860&rev_0400 devinst=4532),
> USBDevice(vendor_id=0x4eb product_id=0xe030 bcd=0x170
> devid=usb\vid_04eb&pid_e030&rev_0170 devinst=3632),
> USBDevic...

Read more...

Revision history for this message
Kovid Goyal (kovid) wrote : Re: calibre bug 1701281

Closing the main window still quits calibre, unless the system tray icon
is enabled in Preferences->Look & Feel->Enable system tray icon

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