Calibre does not detect Samsung Galaxy Note 4 on Win10

Bug #1659097 reported by Andrey Korzh
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
calibre
Invalid
Undecided
Unassigned

Bug Description

No calibre buttons active to send books (Windows MTP works fine).

calibre 2.77 [64bit] embedded-python: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: User Category (1, 5, 3) && Author Book Count (2, 1, 4) && Search The Internet (1, 7, 6) && Drop Search Results (1, 0, 5) && Goodreads (1, 1, 12) && Favourites Menu (1, 0, 4) && Prince PDF (1, 3, 0) && Anobii Fetcher (1, 0, 0) && Extract ISBN (1, 4, 4) && Manage Series (1, 2, 8) && Reading List (1, 6, 6) && Read MP3 AudioBook metadata (1, 0, 79) && Import List (1, 1, 5) && MultiColumnSearch (1, 0, 69) && Count Pages (1, 7, 0) && Hyphenate This! (0, 0, 8) && Resize Cover (1, 0, 2) && Clean Metadata (0, 0, 6) && Find Duplicates (1, 6, 2) && Annotations (1, 4, 11) && Open With (1, 5, 10) && Unplugged (1, 0, 0) && Walk Search History (1, 3, 1)
USB devices on system:
(USBDevice(vendor_id=0x5986 product_id=0x652 bcd=0x3602 devid=usb\vid_5986&pid_0652&rev_3602 devinst=4),
 USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400 devinst=5),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid9c26&rev0004 devinst=6),
 USBDevice(vendor_id=0xbda product_id=0xb728 bcd=0x200 devid=usb\vid_0bda&pid_b728&rev_0200 devinst=7),
 USBDevice(vendor_id=0x8087 product_id=0x8000 bcd=0x4 devid=usb\vid_8087&pid_8000&rev_0004 devinst=8),
 USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&ms_comp_mtp&samsung_android devinst=1),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9c31&rev0004 devinst=9),
 USBDevice(vendor_id=0x4d9 product_id=0x499 bcd=0x290 devid=usb\vid_04d9&pid_0499&rev_0290 devinst=10),
 USBDevice(vendor_id=0x138a product_id=0x11 bcd=0x78 devid=usb\vid_138a&pid_0011&rev_0078 devinst=11),
 USBDevice(vendor_id=0x5986 product_id=0x652 bcd=0x3602 devid=usb\vid_5986&pid_0652&rev_3602&mi_00 devinst=12),
 USBDevice(vendor_id=0x13fd product_id=0x1840 bcd=0x108 devid=usb\vid_13fd&pid_1840&rev_0108 devinst=13),
 USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&modem devinst=14))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#{5ba647b0-7fb1-11e6-a0c9-2c337a089bdf}#0000000000100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
 u'\\\\?\\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_android#6&22e29e9f&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_android#6&22e29e9f&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'N910TUVU2EPE31&b0d1d835',
 'friendly_name': u'SM-&N910T',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Samsung Electronics Co., Ltd.',
 'model_name': u'SM-G935F',
 'protocol': u'MTP: 1.00',
 'serial_number': u'RF8FA180HLL',
 'storage': [{'capacity': 26192683008L,
              'capacity_objects': 0L,
              'description': u'Phone',
              'filesystem': u'\u0418\u0435\u0440\u0430\u0440\u0445\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430',
              'free_objects': 0L,
              'free_space': 20767305728L,
              'id': u's10001',
              'name': u'Phone',
              'rw': True,
              'type': u'fixed_ram'},
             {'capacity': 63378882560L,
              'capacity_objects': 0L,
              'description': u'Card',
              'filesystem': u'\u0418\u0435\u0440\u0430\u0440\u0445\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430',
              'free_objects': 0L,
              'free_space': 62699798528L,
              'id': u's20002',
              'name': u'Card',
              'rw': True,
              'type': u'removable_ram'}],
 'type': 'media player'}

Trying to open: \\?\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_android#6&22e29e9f&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
Opened SM-&N910T successfully
Device info:
{'device_version': u'N910TUVU2EPE31&b0d1d835',
 'friendly_name': u'SM-&N910T',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Samsung Electronics Co., Ltd.',
 'model_name': u'SM-G935F',
 'protocol': u'MTP: 1.00',
 'serial_number': u'RF8FA180HLL',
 'storage': [{'capacity': 26192683008L,
              'capacity_objects': 0L,
              'description': u'Phone',
              'filesystem': u'\u0418\u0435\u0440\u0430\u0440\u0445\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430',
              'free_objects': 0L,
              'free_space': 20767305728L,
              'id': u's10001',
              'name': u'Phone',
              'rw': True,
              'type': u'fixed_ram'},
             {'capacity': 63378882560L,
              'capacity_objects': 0L,
              'description': u'Card',
              'filesystem': u'\u0418\u0435\u0440\u0430\u0440\u0445\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430',
              'free_objects': 0L,
              'free_space': 62699798528L,
              'id': u's20002',
              'name': u'Card',
              'rw': True,
              'type': u'removable_ram'}],
 'type': 'media player'}
--------------------------------------------------------------------------------------
log After switch on debug mode:
calibre Debug log
calibre 2.77 [64bit] embedded-python: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: Resize Cover (1, 0, 2) && Search The Internet (1, 7, 6) && Hyphenate This! (0, 0, 8) && Prince PDF (1, 3, 0) && Annotations (1, 4, 11) && Reading List (1, 6, 6) && Drop Search Results (1, 0, 5) && Count Pages (1, 7, 0) && Open With (1, 5, 10) && Favourites Menu (1, 0, 4) && Read MP3 AudioBook metadata (1, 0, 79) && Import List (1, 1, 5) && User Category (1, 5, 3) && Author Book Count (2, 1, 4) && Clean Metadata (0, 0, 6) && Extract ISBN (1, 4, 4) && Goodreads (1, 1, 12) && MultiColumnSearch (1, 0, 69) && Manage Series (1, 2, 8) && Find Duplicates (1, 6, 2) && Anobii Fetcher (1, 0, 0) && Unplugged (1, 0, 0) && Walk Search History (1, 3, 1)
devicePixelRatio: 1.0
logicalDpi: 96.0 x 96.0
physicalDpi: 100.861627907 x 100.55257732
Starting up...
Using proxies: {'ftp': '172.16.11.194:8080', 'http': '172.16.11.194:8080', 'https': '172.16.11.194:8080'}
MCS has finished initialization...
Started up in 2.79 seconds with 375 books
Using proxies: {'ftp': '172.16.11.194:8080', 'http': '172.16.11.194:8080', 'https': '172.16.11.194:8080'}
Job: 1 Debug device detection started
DeviceJob: 1 Debug device detection done, calling callback
DeviceJob: 1 Debug device detection callback returned
Job: 1 Debug device detection finished
No details available.

Revision history for this message
Kovid Goyal (kovid) wrote : Re: calibre bug 1659097

According to that the device is being opened successfully, post the
debug log during normal calibre operation -- that is start calibre in
debug mode, plugin in your device, wait for five minutes, quit calibre
and post the log

 status incomplete

Changed in calibre:
status: New → Incomplete
Revision history for this message
Andrey Korzh (and0k) wrote :

It is my bad. Calibre is able to detect my device after I disable "Unplugged" plugin

Kovid Goyal (kovid)
Changed in calibre:
status: Incomplete → Invalid
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