Calibre does not detect Samsun Galaxy Tab S2 on Win10

[Jeff Zeitlin]

calibre 2.77 [64bit] embedded-python: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
USB devices on system:
(USBDevice(vendor_id=0x45e product_id=0x7be bcd=0x2152 devid=usb\vid_045e&pid_07be&rev_2152 devinst=3),
 USBDevice(vendor_id=0x45e product_id=0x7bf bcd=0x2152 devid=usb\vid_045e&pid_07bf&rev_2152&mi_00 devinst=4),
 USBDevice(vendor_id=0x1286 product_id=0x204b bcd=0x3201 devid=usb\vid_1286&pid_204b&rev_3201 devinst=5),
 USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&ms_comp_mtp&samsung_android devinst=1),
 USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&modem devinst=6),
 USBDevice(vendor_id=0x45e product_id=0x7be bcd=0x2152 devid=usb\vid_045e&pid_07be&rev_2152&mi_00 devinst=7),
 USBDevice(vendor_id=0x45e product_id=0x7bf bcd=0x2152 devid=usb\vid_045e&pid_07bf&rev_2152 devinst=8),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9c31&rev0004 devinst=9),
 USBDevice(vendor_id=0x45e product_id=0x7e8 bcd=0x207 devid=usb\vid_045e&pid_07e8&rev_0207 devinst=10),
 USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400 devinst=11))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_android#6&37d74e2&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_android#6&37d74e2&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'T813XXU2APK61&738ab21204a301d2',
 'friendly_name': u'Galaxy Tab S2',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Samsung Electronics Co., Ltd.',
 'model_name': u'SM-T813',
 'protocol': u'MTP: 1.00',
 'serial_number': u'R52HA23NRTY',
 'storage': [{'capacity': 25972494336L,
              'capacity_objects': 0L,
              'description': u'Tablet',
              'filesystem': u'Generic hierarchical',
              'free_objects': 0L,
              'free_space': 19487989760L,
              'id': u's10001',
              'name': u'Tablet',
              'rw': True,
              'type': u'fixed_ram'}],
 'type': 'media player'}

Trying to open: \\?\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_android#6&37d74e2&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
Opened Galaxy Tab S2 successfully
Device info:
{'device_version': u'T813XXU2APK61&738ab21204a301d2',
 'friendly_name': u'Galaxy Tab S2',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Samsung Electronics Co., Ltd.',
 'model_name': u'SM-T813',
 'protocol': u'MTP: 1.00',
 'serial_number': u'R52HA23NRTY',
 'storage': [{'capacity': 25972494336L,
              'capacity_objects': 0L,
              'description': u'Tablet',
              'filesystem': u'Generic hierarchical',
              'free_objects': 0L,
              'free_space': 19487989760L,
              'id': u's10001',
              'name': u'Tablet',
              'rw': True,
              'type': u'fixed_ram'}],
 'type': 'media player'}

[Kovid Goyal (kovid)]

According to that debug output your device is being successfully
detected, so what is going wrong when you are trying to connect
normally? You can run calibre in debug mode (right click Preferences
button and choose Restart in debug mode) and post the debug log after
trying to connect to the device.

 status incomplete

[Steve Mann (whodunit68)]

calibre, version 2.77.0
ERROR: Debugging failed: Running debug device detection failed. Click Show Details for more information.

Failed to get objects from device: hr=2147946706 facility=7 error_code=4306 description: The library, drive, or media pool is empty.

Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 88, in run
  File "site-packages\calibre\gui2\device.py", line 455, in _debug_detection
  File "site-packages\calibre\devices\__init__.py", line 129, in debug
  File "site-packages\calibre\devices\mtp\windows\driver.py", line 37, in check_thread
  File "site-packages\calibre\devices\mtp\windows\driver.py", line 176, in debug_managed_device_detection
  File "site-packages\calibre\__init__.py", line 196, in prints
WPDError: Failed to get objects from device: hr=2147946706 facility=7 error_code=4306 description: The library, drive, or media pool is empty.

[Steve Mann (whodunit68)]

calibre Debug log
calibre 2.77 [64bit] embedded-python: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
devicePixelRatio: 1.0
logicalDpi: 96.0 x 96.0
physicalDpi: 131.096774194 x 131.379310345
Starting up...
Error during device detection for <calibre.devices.mtp.driver.MTP_DEVICE object at 0x000000000342F6D8>:
Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 288, in detect_device
  File "site-packages\calibre\devices\mtp\windows\driver.py", line 37, in check_thread
  File "site-packages\calibre\devices\mtp\windows\driver.py", line 110, in detect_managed_devices
WPDError: Failed to get objects from device: hr=2147946706 facility=7 error_code=4306 description: The library, drive, or media pool is empty.

Storage number map:
{(7L, 0L): [(2L, 'C')]}
Storage number map:
{(7L, 0L): [(2L, 'C')]}
Drive letters for USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&modem devinst=7)
{u'drive_letters': [],
 u'pnp_id_map': {},
 u'readonly_drives': set([]),
 u'sort_map': {}}
Unable to open device <calibre.devices.android.driver.ANDROID object at 0x00000000034286D8>
Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 198, in do_connect
  File "site-packages\calibre\devices\usbms\device.py", line 873, in open
  File "site-packages\calibre\devices\usbms\device.py", line 280, in open_windows
DeviceError: Unable to detect any disk drives for the device: Android phone. Try rebooting

Connect to device failed, retrying in 5 seconds...
Storage number map:
{(7L, 0L): [(2L, 'C')]}
Storage number map:
{(7L, 0L): [(2L, 'C')]}
Drive letters for USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&modem devinst=7)
{u'drive_letters': [],
 u'pnp_id_map': {},
 u'readonly_drives': set([]),
 u'sort_map': {}}
Unable to open device <calibre.devices.android.driver.ANDROID object at 0x00000000034286D8>
Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 198, in do_connect
  File "site-packages\calibre\devices\usbms\device.py", line 873, in open
  File "site-packages\calibre\devices\usbms\device.py", line 280, in open_windows
DeviceError: Unable to detect any disk drives for the device: Android phone. Try rebooting

Device connect failed again, giving up
Storage number map:
{(7L, 0L): [(2L, 'C')]}
Storage number map:
{(7L, 0L): [(2L, 'C')]}
Drive letters for USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&modem devinst=7)
{u'drive_letters': [],
 u'pnp_id_map': {},
 u'readonly_drives': set([]),
 u'sort_map': {}}
Unable to open device <calibre.devices.android.driver.ANDROID object at 0x00000000034286D8>
Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 198, in do_connect
  File "site-packages\calibre\devices\usbms\device.py", line 873, in open
  File "site-packages\calibre\devices\usbms\device.py", line 280, in open_windows
DeviceError: Una...

[Steve Mann (whodunit68)]

I'm not the original poster but I'm having trouble with the same device so thought I'd add my input. HTH.

[Kovid Goyal (kovid)]

@Steve your error has nothing in common witht he original posters, yours is an error talking to the device, usually rebooting botht he device and the computer fixes it. If not your remaining options are:

1) Reset the device
2) Use one of the wireless connection methods described here: https://manual.calibre-ebook.com/faq.html#how-do-i-use-calibre-with-my-android-phone-tablet-or-kindle-fire-hd

[Steve Mann (whodunit68)]

@Kovid,
My issue is exactly what the posted title is: "Calibre does not detect Samsun Galaxy Tab S2 on Win10." I apologize if somehow this still ended up in the wrong place.
I've tried wireless and that didn't work either, nor did sending an email from Calibre (tried sending a book) which obviously has nothing to do with the device.
Thank you for the pointers.

[Launchpad Janitor (janitor)]

[Expired for calibre because there has been no activity for 60 days.]