My kobo Aura 3.17.3 is not recognized by calibre

[Stephane]

My kobo is not recognized by calibre.

It worked well before Windows 10 (with Windows 7).

I don't know if the problem is coming from Windows 10 or calibre 2.36.
Windows 10 recognizes my kobo reader, but not calibre.
I tried with an other computer with Windows 10 and calibre 2.36 and it works well. My kobo had been recognised.

The debug file on my PC is as follow :

calibre 2.36 isfrozen: True is64bit: False
Windows-8-6.2.9200 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: Kindle and Mobipocket DeDRM && Inept Epub DeDRM && Ignoble Epub DeDRM && eReader PDB 2 PML && Inept PDF DeDRM
USB devices on system:
[u'usb\\vid_2237&pid_4203&rev_0110',
 u'usb\\root_hub&vid8086&pid3a34&rev0000',
 u'usb\\root_hub&vid8086&pid3a37&rev0000',
 u'usb\\root_hub&vid8086&pid3a38&rev0000',
 u'usb\\vid_046d&pid_08da&rev_0100&mi_00',
 u'usb\\root_hub20&vid8086&pid3a3c&rev0000',
 u'usb\\vid_045e&pid_0745&rev_0656&mi_02',
 u'usb\\vid_045e&pid_0745&rev_0656&mi_01',
 u'usb\\vid_045e&pid_0745&rev_0656&mi_00',
 u'usb\\root_hub&vid8086&pid3a35&rev0000',
 u'usb\\vid_046d&pid_08da&rev_0100&mi_01',
 u'usb\\vid_045e&pid_0745&rev_0656',
 u'usb\\vid_046d&pid_08da&rev_0100',
 u'usb\\vid_058f&pid_6362&rev_0100',
 u'usb\\root_hub&vid8086&pid3a36&rev0000',
 u'usb\\root_hub&vid8086&pid3a39&rev0000',
 u'usb\\root_hub20&vid8086&pid3a3a&rev0000']
Traceback (most recent call last):
  File "site-packages\calibre\devices\scanner.py", line 85, in __call__
DriveError: No removable drives found
Drives detected:

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#{2e52fddc-50d8-11e5-9bcd-90e6ba871bb1}#0000000000000000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{28B525B2-4196-11E5-9BC2-806E6F6E6963}': [{'broadcast': '127.255.255.255', 'netmask': '255.0.0.0', 'addr': '127.0.0.1'}], '{F2685DD6-D384-49BA-991D-E105FBA50D4B}': [{'broadcast': '192.168.0.255', 'netmask': '255.255.255.0', 'addr': '192.168.0.36'}]}
No device is connected

Looking for devices...
 u'usb\\vid_2237&pid_4203&rev_0110'

Devices possibly connected: None

What do I need to do to solve this big trouble ?

Thanks for your help

[Kovid Goyal (kovid)]

Changing the component for this bug.

 assignee davidfor
 tag kobo-driver
 status triaged

[David Forrester (davidfor)]

Does Window show the device? Is it mounted as a drive and can you access it? Can you copy a file to the drives?

This really sounds like it is the PC or something about Windows on it. As the device is recognised by calibre on other Windows 10 PCs, it suggests that something is blocking it on this PC. There has been reports on MobileRead of PCs upgraded to Windows 10 and calibre not seeing different ereaders including Kobos. Two threads are http://www.mobileread.com/forums/showthread.php?t=263743 and http://www.mobileread.com/forums/showthread.php?t=263579. From memory. there are similar threads for Kindles and Sony ereaders. Again from memory, the issue was Windows 10 not mounting the device properly.

[Kovid Goyal (kovid)]

no followup