won't send to kobo v. 3.17.3

[Kevin Hansen]

calibre, version 2.35.0
WARNING: Failed: Kobo database version unsupported - See details

Your Kobo is running an updated firmware/database version. As calibre does not know about this updated firmware, database editing is disabled, to prevent corruption. You can still send books to your Kobo with calibre, but deleting books and managing collections is disabled. If you are willing to experiment and know how to reset your Kobo to Factory defaults, you can override this check by right clicking the device icon in calibre and selecting "Configure this device" and then the "Attempt to support newer firmware" option. Doing so may require you to perform a factory reset of your Kobo.
Device database version: 121.
Device firmware version: (3, 17, 3)

It doesn't work with "attempt to support newer firmware" option either.
Running on Win 7.1

[Kovid Goyal (kovid)]

Changing the component for this bug.

 assignee davidfor
 tag kobo-driver
 status triaged

[David Forrester (davidfor)]

What does 'It doesn't work with "attempt to support newer firmware" option either.' mean? Are you getting the same message, or something different? It should work, and it is working for me with four different Kobo ereaders. And I haven't heard of any problems.

If, once you enable the attempt to support newer firmware" option and restarted calibre you are getting another error, can you please post it. Or tell me how it is not working.

[Kevin Hansen (hansenkb)]

Sorry I could've been clearer. With the newer firmware option selected; I
select a book, click on the send to device button. Nothing goes down into
"jobs", nothing except the folder and file names get transferred over to the
Kobo. The file sizes are 0. No error message comes up but when you look in
Windows Explorer at the Kobo, only the file name is there, not the content.
Calibre was working great before I upgraded the Kobo firmware, and I can
copy the files over manually and it works.

Kevin

-----Original Message-----
From: David Forrester
Sent: Tuesday, August 25, 2015 8:40 PM
To: <email address hidden>
Subject: [Bug 1488621] Re: won't send to kobo v. 3.17.3

What does 'It doesn't work with "attempt to support newer firmware"
option either.' mean? Are you getting the same message, or something
different? It should work, and it is working for me with four different
Kobo ereaders. And I haven't heard of any problems.

If, once you enable the attempt to support newer firmware" option and
restarted calibre you are getting another error, can you please post it.
Or tell me how it is not working.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1488621

Title:
  won't send to kobo v. 3.17.3

Status in calibre:
  Triaged

Bug description:
  calibre, version 2.35.0
  WARNING: Failed: Kobo database version unsupported - See details

  Your Kobo is running an updated firmware/database version. As calibre does
not know about this updated firmware, database editing is disabled, to
prevent corruption. You can still send books to your Kobo with calibre, but
deleting books and managing collections is disabled. If you are willing to
experiment and know how to reset your Kobo to Factory defaults, you can
override this check by right clicking the device icon in calibre and
selecting "Configure this device" and then the "Attempt to support newer
firmware" option. Doing so may require you to perform a factory reset of
your Kobo.
  Device database version: 121.
  Device firmware version: (3, 17, 3)

  It doesn't work with "attempt to support newer firmware" option either.
  Running on Win 7.1

To manage notifications about this bug go to:
https://bugs.launchpad.net/calibre/+bug/1488621/+subscriptions

[David Forrester (davidfor)]

If you copy a book to the device using explorer does it work? This makes me think the device is not mounted correctly.

If that is working, can you run calibre in debug mode, send a book and post the log? This is done by right clicking on the preferences button and selecting "Restart in debug mode". When you close calibre after this, it will display the debug log.

[Adam Mercer (skymoo)]

Since the update to Calibre-2.36.0 this is now working for me.